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Buying an extended warranty? worth it?


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21 replies to this topic

#21 OFFLINE   mmjunkie

mmjunkie

    New Edge Member

  • Edge Member
  • 1 posts
  • Region:U.S. Southern Atlantic
  • Location:Palatka, Florida
  • Edge's Year:2013

Posted 08 August 2017 - 10:12 AM

   I purchased my 2013 Edge in June 2014 and purchased  the ESP.  On 5-2017, the power brake booster went out.  Replaced the booster and master cylinder under warranty, less the $100 deductible.  On 08-2017, the booster failed again.  Returned to the same dealer.  This time they replaced the booster and master cylinder, but still had the spongy pedal.  They contacted Ford engineering for advice.  They were advised to replace the hydraulic control unit, which they did.  Had to pay the $100 deductible for this visit, which I don't think is fair, because it is what I paid them for the last time, and now, I have the same failure (spongy pedal which goes all the way to the floor).  I certainly don't want to pay them another $100 to fix something that I have already paid them to do.  Is it a reasonable and customary practice to have to pay the deductible no matter what?  It would appear they get paid if they fix the problem or not, which doesn't give much incentive to fix it.                                                                                                                                               









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#22 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,847 posts

Posted 08 August 2017 - 10:20 AM

It depends on whether it's considered a separate repair or a continuation of the previous unsuccessful repair attempt.   When it happens very quickly (within a few days) it's pretty straightforward but when the repairs are a few weeks or months apart it becomes a grey area.

 

Check your warranty documentation for options - you should at least complain to Ford.


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