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Guest Message by DevFuse

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TSB Experience today

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4 replies to this topic

#1 OFFLINE   xK317Hx


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  • Location:Knoxville TN

Posted 04 June 2016 - 07:19 PM

Let me start by saying I've used this dealer several times and they've been great in the past. I've had oil changes, tires mounted, and even past TSB work done. Transmission bag was first back in 2012, then last summer it was the APIM swap. So I felt very comfortable calling them when I noticed my break booster going out. Spongy pedal, loud hiss from the dash when brakes are applied. I came here got the TSB looked up my vin in ETIS printed it all out and took it to the dealer on Friday morning at 7:30am.

Of course they need to verify everything with their own test. Around Noon I called about the Edge. Yup test confirmed bad brake booster, parts ordered should be ready on Saturday. So today I call around noon, yup it's ready.

Wife drops me off, I go to the service cashier and he proceeds to tell me I owe them 109.00 for the work. I said I don't think that's right as it was a TSB repair covered by ford. So he says let's call the service rep in here. She tells me it's a deductible due to my mileage.....?????? She then pulls the work form showing my mileage at 84,xxx I said ok, I then show her the first paragraph of the TSB that states 10yr or 150,000 miles warranty extension. She and the cashier look at each other like "what do we do?" After about 3 minutes of silence she says "I think we messed up the work order". I ask can I have something showing the work that was completed for my records? Another long pause and then the cashier prints a page for me. Had all my info and part listed and the tech that did the work but any price on the page was zeroed out.

I really felt like they were completely aware of how TSBs are handled but was hoping that I wasn't. I hate feeling like I can't trust this dealer. I will say this service rep was not the one I've always dealt with in the past as he was on vacation. Maybe that had something to do with it.

This was Ted Russell Ford Parkside in Knoxville TN.

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#2 OFFLINE   enigma-2


    Ford Edge Fanatic

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  • Region:U.S. Great Lakes
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  • Edge's Year:2009

Posted 04 June 2016 - 07:43 PM

Everyone makes mistakes.

#3 OFFLINE   DRbillZ


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Posted 04 June 2016 - 08:40 PM

That's a warranty extension, not aTSB, right?

#4 OFFLINE   xK317Hx


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Posted 04 June 2016 - 08:45 PM

Hmm. Part has known issue so they send out a letter saying if you experience said issue come in and we'll fix it for free. The equals a TSB to me. But I guess for a dealer to fix it ford must extend the warranty on the part??? So it's both maybe?

Edited by xK317Hx, 04 June 2016 - 08:46 PM.

#5 OFFLINE   akirby


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Posted 04 June 2016 - 10:35 PM

A TSB is nothing more than a repair guide - has nothing to do with whether it's covered by either the factory or an extended warranty in most cases. What seems to have happened is Ford issued a TSB and extended the warranty.

The strange part is the "mileage deduction" - never heard of that on a repair. Either it's covered or it's not. Very suspicious of you ask me.
  • bce and WWWPerfA_ZN0W like this

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