I leased my original 2013 Ford Edge Sport at Family Ford in Enfield, CT - horrible. Salesman didn't know anything about the vehicle and didn't even give as much as a follow up call. First service visit made me vow to never go back. Service advisor didn't say as much as good morning and had as much personality as rock - to the point of rudeness.
Went to Sarat Ford on my next service and never looked backed. Service advisors are all friendly and accommodating as heck. On my oil change at 22k I noticed faint lines appearing under the clear coat of the factory 22"s. Mentioned it to the the advisor. Even though 3 wheels had curb rash she snapped some pic's and when she called to let me know it was ready but I'd have to bring it back to put new wheels on it when they came in. Rep authorized with them no question and no charge
Unfortunately I totaled it with 3 months left on the least but I liked it so much that I went out and found the red one i bought. I was buying it from a used car dealer at about $5k under market so I wanted it thoroughly checked out by them and find out what the in-service date was for warranty expiration since it only had 30k on it and 2 of the wheels were starting to get the lines. I called Sarat on a Sat morning and found out I had 8 days of the bumper to bumper left. She had me drop it off on Mon morning even though they wouldn't be able to look it over til Weds just to be safe on the warranty. She called me Tues to let me know it was done and checked out perfect except for warped rotors - and that they were going to put 4 new wheels on it!
Luckily I haven't had a single repair needed on either Edge so I can't personally vouch for their mechanics, but have heard they do great work and have good reviews.
Nice new building with free coffee & wifi too
P.S. Central Chevrolet in West Springfield has been just as great except on my Vette except for my last visit to do a new transmission at 18k miles. Took a regional rep over a week just to authorize dropping the transmission (not authorize to fix it, just drop it first)
Anyone else find it ironic using a ladder to work on a car that's on a lift?
Edited by edgesportguy, 03 July 2016 - 07:07 AM.