2010 Ford Edge Limited - 88,000 miles - out of warranty - need to replace water pump & engine.
For starters, I am a LOYAL FORD EDGE CUSTOMER. I bought this car certified pre-owned from the same well respected Ford Dealership where the original owner had purchased it and then traded it in on a new car. Records show it was meticulously maintained by that previous owner and I have done the same.
I am devastated, both emotionally and financially, especially because I love this car so much and it all happened with absolutely no warning. I estimated this car had a life span of at least 10 years-that I would get at least 3 to 5 years out of it....and now my confidence and my budget are shattered.
Headed out from work one evening two weeks ago. A few blocks from home, I saw the temperature heading for the red zone and climbing. I immediately paid attention. Car sounded fine, no sign of trouble, figured I would take it in to dealer the next day....
As soon as I saw the temperature continued to climb, I pulled over, turned if off. The next day called the tow truck to take it to the dealership where I bought it. I understood the danger to the engine if I drove it overheated. Especially since it is summer.
I expected a faulty thermostat or maybe the cooling fan didn't kick in... nothing serious. BUT, I was informed later that day that the vehicle had just experienced catastrophic engine failure due to water pump leaked and contaminated the engine oil with coolant and oh... by the way, it was overheating because of the drop in coolant levels.
The coolant leak is entirely internal - no external visibility of any problem, so normal service checks and even a daily visual check will not find this problem until it is too late, and there is no sensor that will recognize that it is happening until it is too late..
The dealership quoted $2000 to replace water pump only, but told me I really need to replace engine too as bearings may be damaged ... total $8000. Are you kidding me!!!!
We know that the water pump doesn't have the same life span as the engine. Now we have also learned that this system has been engineered with the potential for the engine to be ruined when that water pump fails.
Spoke to Ford Customer Service... they say it is not a design flaw and there is nothing on record about this problem. The dealership also accepts no responsibility because my warranty is also expired. Again, the consumer picks up the tab.
I have found a few reports where the failure occurred while the vehicle was under warranty and a few more after the warranty expired (mostly around 80K to 90K miles). But I expect there will be many more 'out of warranty' very expensive incidents as these vehicles age.
I am reading everywhere that vehicles are more reliable and last longer than ever..... but I don't see it. The way they are designing & building these vehicles so that the cost of even minor repairs like replacing a water pump is up between $2,000 & $3,000 - NOT acceptable. And if it takes the engine out along with it!!!!
Special Note: This Duratec 35 engine/water pump system is on the 2007-2014 Ford Edge, 2007-2010 Lincoln MKX, 2007-2014 Lincoln MKZ, 2008-2014 Ford Taurus, 2008-2009 Ford Taurus X, 2008-2009 Mercury Sable, 2009-2004 Ford Flex, 2012-2012 Ford Fusion Sport, and 2011-2014 Ford Explorer.
You need to search ALL of these forums to locate others with this problem. I finally just searched for 'Duratech 35 problems' and 'Ford Water Pump'.
This legal firm is collecting information to launch a class action suit but that isn't going to help me now.
I love the EDGE... I am heartbroken. That as a working stiff this would happen to me and countless others and FMC will not accept responsibility and assist us!!! This is truly un-American! Because of your design flaw, the consumer has to be taken advantage of in this manner. Shame on you FORD.
Now, I can't get back and forth to my full-time and part-time jobs in order to raise the $8000 to repair my vehicle.
I NEED HELP!!!!!