Buy Back on 2015 Edge???

[LouEdge117]

I have two topics on here that I have posted about in the past 2 months since owning my 2015 Edge Titanium. (now has 23k miles)

 

1. My keys continue to malfunction.....The dealership has had to reprogram twice since I have owned the car. They had it for 2 weeks and I picked it up yesterday and when I went to leave the doors wouldn't open, no button on the key FOB worked (lock, unlock, alarm, etc.). The only way in his through my keypad using my 5 digit code. The car also will no start unless I put the key FOB into the slot in the compartment between the seats. The manager said they did reprogram and it had been working all week until then.

 

2. My build date is March 12, 2015. When I purchased my car I took it into my local dealership to check on the leak recall - 15B21.They said it had already been performed a different dealership. Weeks later I noticed my driver side floor board had been damp. So I took it back in. They had the car for 2 weeks and I just picked it up yesterday and they told me they cannot get it sealed all the way. They tried and tried and did a water test but water still leaks through. So they have started the process for a Buy back with Ford. They asked me to contact them next week to get an update, so that's what I'll do.

 

My questions is.... how likely will Ford Buy this car back? Will this be a forever long process? Do you think my key issue is related to water leaking in and ruining some computer /sensor that controls the programming of my keys?

 

I am nervous they wont buy it back because I came across this article on the internet saying the program will expire June 30, 2016 for the Reacquired Vehicle (RAV) Process -- EXACTLY a month ago from today!!! ( this article is on Ford.oemtdc.com website -- I cannot get the link to paste)

 

 

 

 

[akirby]

They may want you to take it to another dealer first but if they can't stop the leak then I think they'll buy it back since the repair had been attempted earlier.

[ONEDGE16]

I would expect the dealership to have already talked to Ford and got approval to start the buy back process.

[LouEdge117]

2 dealerships have worked on it- 1 prior to me purchasing (which obviously wasn't 100% sealed) and now my local dealership.

 

I hope I don't have to go through too much more trouble; it's been nothing but an inconvenience since I bought it.

 

Even the key fob programming is something they do not understand why it keeps failing.

Edited July 30, 2016 by LouEdge117

[LouEdge117]

Supposedly Ford wants recalls performed prior to 12k miles...and since my first repair was performed (prior to my purchase) at 21k miles, then my buy back is "less likely".

 

1st recall at 21k miles prior to me buying

2nd recall performed shortly after my purchase (at dealer for 2+ weeks) and unsuccessful in sealing the leak. (Current mileage is 23k)

 

Ford wants me to take it back to my dealer and have them continue trying.....as they should, they are trying to avoid the buy back at all costs. But I am worried about the future problems with water leaking into my car! What happens if they "fix it" but down the road ( after the 36k warranty) I have issues due the water that HAD been leaking into my car??

[Edgieguy]

Get in touch with a lemon law lawyer in your region. Explain the situation and provide all your service paperwork. We got a LEMON 2011 Explorer that went back for service 12+ times and over 120 days out of service. They finally bought the Explorer back from us and we only lost money for "Fair Use" up to the miles that we reported the problem.