Jump to content

Custom Search

Welcome to the Ford Edge Forum


Sign In  Log in with Facebook

Create Account
Welcome to the Ford Edge Forum - the largest Ford Edge forum discussion board on the web. You must register to create new topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Benefits of membership:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album and post images. . .and more!
Click here to signup now
 
Guest Message by DevFuse

The official Ford authorized Ford Edge Registry is now live. More here!


Photo
* * * * * 1 votes

Adaptive steering fault


  • Please log in to reply
467 replies to this topic

#221 OFFLINE   rvcjew

rvcjew

    New Edge Member

  • Edge Member
  • 77 posts
  • Region:U.S. Pacific Coast
  • Location:USA,CA
  • Edge's Year:2016

Posted 31 December 2016 - 02:22 PM

ETA on new steering wheel is January 31. I will be expecting more answers on if this is a truly new version of the wheel assembly or just the same thing that could fail. My dealer still has my car and is having no luck finding another wheel assembly in the meantime. So far they argue it's unsafe to drive.

Jan 31 would be well over the 30 days for a lemon law filing if it indeed takes that long.

Hope you get it all settled I'm very happy with it minus this one thing. Mine when off just becomes like full ratio steering I luckily have not had the wheel go 90 degrees or anything. It just seems to have super light steering and goes all the way around now. I would not deem this unsafe to drive though. I think your dealer is shooting themselves in the foot for not letting you drive it like this, but I guess it is good their putting your safety first.
  • CapeDave and VisionPilot like this







Lose this advertisement by becoming a member. Click here to create a free account.


#222 OFFLINE   _12556

_12556

    New Edge Member

  • Facebook Member
  • 10 posts

Posted 31 December 2016 - 03:54 PM

Hope you get it all settled I'm very happy with it minus this one thing. Mine when off just becomes like full ratio steering I luckily have not had the wheel go 90 degrees or anything. It just seems to have super light steering and goes all the way around now. I would not deem this unsafe to drive though. I think your dealer is shooting themselves in the foot for not letting you drive it like this, but I guess it is good their putting your safety first.


Well my warning on the dash never goes off-- so it's sure not enjoyable to be in. And why should I assume it's safe? It's a steering error!! I think nobody could guarantee it wouldn't go awry and be a hazard.
  • CapeDave likes this

#223 OFFLINE   dollivier

dollivier

    New Edge Member

  • Edge Member
  • 1 posts
  • Region:Decline
  • Location:utah
  • Edge's Year:2016

Posted 01 January 2017 - 11:10 AM

Dealer ordered new steering wheel for Adaptive Steering Fault.  Came in 4 days.  Once replaced - error went away and all is good again.


  • WWWPerfA_ZN0W and junehhan like this

#224 OFFLINE   junehhan

junehhan

    Ford Edge Member

  • Edge Member
  • 332 posts
  • Region:U.S. Great Lakes
  • Location:Cincinnati, OH
  • Edge's Year:2016

Posted 01 January 2017 - 06:38 PM

Looks like not much has changed since I last saw this thread. Supports my argument that this was likely an isolated problem. It still makes me nervous, but I have really come to love this active steering system the more time I spend negotiating tight garages and side streets.


  • macbwt likes this

#225 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 01 January 2017 - 09:21 PM

Well my warning on the dash never goes off-- so it's sure not enjoyable to be in. And why should I assume it's safe? It's a steering error!! I think nobody could guarantee it wouldn't go awry and be a hazard.

 

I totally agree! Never ever have I been sold a car that had steering issues. It goes in tomorrow and I will see what they say/do. I still cannot believe that they are not falling all over themselves to give me a loaner. I mean this is not "I am not really happy with the color of the dashboard" kind of issue. This is serious.

 

The last time I was in when they just did the hookup test they said something like... "We could not possibly give you a loaner because blah blah blah."  It is not easy to hold my temper in the light of such ignorance. What, would the universe break if they gave me a loaner?



#226 OFFLINE   junehhan

junehhan

    Ford Edge Member

  • Edge Member
  • 332 posts
  • Region:U.S. Great Lakes
  • Location:Cincinnati, OH
  • Edge's Year:2016

Posted 02 January 2017 - 08:15 PM

Sadly, it is because they are not compensated for providing loaners. Dealers like mine pay out of pocket to provide them for their customers. Your dealer decided that they were not going to provide such a service. Some smaller dealers just cannot afford the expense. Others are just dicks.



#227 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 02 January 2017 - 08:24 PM

The stars must have been aligned correctly. I did get a loaner. They are putting in a clock spring and another part I did not get the name. I am hoping to hear from them tomorrow.

 

I need to do some driving on Thursday, so I really hope it is fixed and fixed right. This really colors my whole experience with my first American car. I also wonder why a recall has not been issued? Or did I miss that?



#228 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,969 posts

Posted 02 January 2017 - 08:40 PM

I need to do some driving on Thursday, so I really hope it is fixed and fixed right. This really colors my whole experience with my first American car. I also wonder why a recall has not been issued? Or did I miss that?

 

Isn't the car still driveable?  If so then it's not a safety issue thus no recall.  Besides - how would a recall help the situation?


  • VisionPilot likes this

#229 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 02 January 2017 - 09:10 PM

 

Isn't the car still driveable?  If so then it's not a safety issue thus no recall.  Besides - how would a recall help the situation?

 

I guess that depends on what you mean by drivable. Since it is the STEERING that is affected, it seems to me it would qualify as a safety issue. A recall would raise awareness generally and also possibly SAVE a life before anyone actually died or was injured from it. Believe me me, when your steering wheel turns itself 90 degrees to the left (like it did once for me, luckily I was going slow almost in my driveway) trust me, that sure does SEEM like a safety issue for sure.

 

Also, since it is happening to so many vehicles, it seems that would be a good way for Ford to get out in front of this.



#230 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,969 posts

Posted 02 January 2017 - 11:23 PM

Did you have your hands on the wheel when it turned? I haven't heard anyone say they lost control of the vehicle. Ford is usually pretty quick to recall something if it is truly a safety issue.

#231 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 03 January 2017 - 12:28 AM

Did you have your hands on the wheel when it turned? I haven't heard anyone say they lost control of the vehicle. Ford is usually pretty quick to recall something if it is truly a safety issue.

 

It was a while back when this happened, so I am cloudly on the precise circumstances. As I recall I had tried turning off the car and on again to reset the error message and right then the wheel turned 90 degrees to the left. The wheels themselves did not turn, the wheel turned. The car was actually drivable but with the wheel 90 degrees off center. I am an expert driver so I was able to get into town. Stopped for gas on the way, and after restarting after fill up, the wheel magically re-centered itself.

 

In a new set of events, the wheel was 10-15 degrees off center and had been for a week when I took it to dealer today.

 

I will be picking the car up tomorrow. I will give a full report tomorrow night.


Edited by CapeDave, 03 January 2017 - 07:48 PM.

  • WWWPerfA_ZN0W likes this

#232 OFFLINE   junehhan

junehhan

    Ford Edge Member

  • Edge Member
  • 332 posts
  • Region:U.S. Great Lakes
  • Location:Cincinnati, OH
  • Edge's Year:2016

Posted 03 January 2017 - 11:34 PM

Congrats! It is going to feel good to be back in your car once again. If this ends up being an isolated incident, there really will be no recall type of action. Even then, Alan really explained it well as to what consequences a failing component must present before a recall is even considered by the gubmint overlords. I have had a few lemons before(made the British mistake) and know very well how good it feels to be back in your own car after having spent a lot of time in either a loaner or Enterprise rental that they supply you with. A celebratory WOT run is in order.


  • WWWPerfA_ZN0W, macbwt, CapeDave and 1 other like this

#233 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 05 January 2017 - 12:40 AM

OK, I got my car back. They replaced and reset some modules. replaced the Clock Spring. And did a bunch of other stuff I do not understand but is on the service order. I am very happy to say all error messages are gone. Heated steering wheel works again, yay. And a bluetooth issue seems to have disappeared (a good thing) and all seems very good. So it is running "better than new" at this point.

 

If anyone cares, I could post a jpg of the service order tomorrow. Let me know.

 

For now, I am quite happy. As I can now focus on the other BIG but not necessarily safety related issue. The unbelievably uncomfortable front seats. I still may have to trade the car and take a hit as this precludes me using the heated seats and using the seats at all without a cushion. Lincoln MX maybe?


Edited by CapeDave, 05 January 2017 - 12:41 AM.

  • WWWPerfA_ZN0W and macbwt like this

#234 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 07 January 2017 - 07:22 PM

Update, things are going well. My car feels very good and no error messages. There is a slight change to the look of the green lane lines in that feature. I guess that means they did a software update too.


  • macbwt likes this

#235 OFFLINE   pnewby

pnewby

    New Edge Member

  • Edge Member
  • 21 posts
  • Region:U.S. Southern Atlantic
  • Location:Sun City Center Fl

Posted 08 January 2017 - 05:24 PM

I had my adaptive steering replaced back in Aug-Sept of 16.  Car was down for 25 days while waiting for a part.  I had an F 150 loaner for this time.  Car has been fine with the replaced parts, but I have to take it back in to find out why the horn is extremely hard to blow.


  • macbwt likes this

#236 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 08 January 2017 - 05:47 PM

I will test my horn. Thanks. I am very grateful that he heated steering wheel was working today as we got 16 inches of snow. I believe the fact that it has stopped working was a symptom of the Adaptive steering issue/bad module.


  • WWWPerfA_ZN0W and macbwt like this

#237 OFFLINE   junehhan

junehhan

    Ford Edge Member

  • Edge Member
  • 332 posts
  • Region:U.S. Great Lakes
  • Location:Cincinnati, OH
  • Edge's Year:2016

Posted 09 January 2017 - 08:27 PM

Give the seats a chance with your butt. At 9300 miles, my seats have broken in nicely and fit my butt like a glove. I have found that Ford sport buckets tend to need at least 5000 miles of seat time to really get comfortable.

#238 OFFLINE   Burrcold

Burrcold

    Ford Edge Member

  • Edge Platinum Member
  • 339 posts
  • Region:Canada Ontario
  • Location:Toronto
  • Edge's Year:2016

Posted 09 January 2017 - 08:56 PM

Give the seats a chance with your butt. At 9300 miles, my seats have broken in nicely and fit my butt like a glove. I have found that Ford sport buckets tend to need at least 5000 miles of seat time to really get comfortable.

I wouldn't really call the seats in the Edge "sport buckets". There is really nothing sporty about them at all. However, I agree with you that they do get more comfortable as they work in (I'm sure your body gets used to them as well).

#239 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 135 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 09 January 2017 - 09:16 PM

Give the seats a chance with your butt. At 9300 miles, my seats have broken in nicely and fit my butt like a glove. I have found that Ford sport buckets tend to need at least 5000 miles of seat time to really get comfortable.

 

I am at 6000 and have not used the seats without a thick cushion because it is too painful. Therefore, I have not been able to properly avail myself of the heated seat feature, and the cooling, well, that simply does not work. But I knew that from this forum going in.

 

Although there are many issues with these seats, the deal killer is that where my thigh crosses the seat cushion bolster, there is not enough padding and a metal bar is what my leg is resting on. This is also the precise part of leg that has no padding of its own. Pure bone, all the time. Bottom line, these seats were poorly designed and even more poorly implemented. Very sad. Did Ford learn nothing while they owned Volvo?

 

So like a pebble in a shoe will not "break in" until it is removed, that is what we have here. The cloth seats in my $19,000 loaner were more comfortable than the top of the line leather "perforated heated and cooled seats" in my $45,000 Edge. That sucks, believe me.

 

Now that I feel my car is safe to drive I will be finding out what exactly my options are. First stop, local car seat upholstery company.


Edited by CapeDave, 09 January 2017 - 09:17 PM.


#240 OFFLINE   01Cobra

01Cobra

    New Edge Member

  • Edge Member
  • 6 posts
  • Region:Decline
  • Location:IL
  • Edge's Year:2016

Posted 13 January 2017 - 10:41 AM

Took mine in. New steering wheel on the way. Seems to be fords go to for this now.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users