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Guest Message by DevFuse

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Adaptive steering fault


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257 replies to this topic

#241 OFFLINE   CapeDave

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Posted 13 January 2017 - 10:52 AM

Hmm, this is intriguing. Was I the last to get the Clock Spring/Module fix? Is it a good fix? Damn I hate worrying about this kind of stuff. Should I ask my dealer about this? Thanks.

 

I am very glad your fix is on the way!









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#242 OFFLINE   Sean Jones

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Posted 13 January 2017 - 09:45 PM

Finally (crossing fingers) my saga is over.  Clock spring and new steering wheel for me.  It was in the shop this last time for 13 days and got it back on Tuesday.  No new error msgs yet!  The messages came and went many times, but this last time when I brought it in my steering wheel had not been straight.  Gave me a 17 Fusion loaner car.  It was nice, but super pumped to get my sport back!

 

 

20161228 151751 resized
 
This was steering driving straight!

Edited by Sean Jones, 13 January 2017 - 09:56 PM.

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#243 OFFLINE   _12556

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Posted 13 January 2017 - 10:23 PM

Got the Edge back new wheel and all, had to immediately take it for a reprogram to get rid of new errors regarding hill start and forward crash assist. Now the remote start doesn't work. Headed back in on Monday.

This is really getting old.

#244 OFFLINE   CapeDave

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Posted 13 January 2017 - 10:31 PM

 

Finally (crossing fingers) my saga is over.  Clock spring and new steering wheel for me.  It was in the shop this last time for 13 days and got it back on Tuesday.  No new error msgs yet!  The messages came and went many times, but this last time when I brought it in my steering wheel had not been straight.  Gave me a 17 Fusion loaner car.  It was nice, but super pumped to get my sport back!

 

 

 
 
This was steering driving straight!

 

 

Yeah, I had same thing, freaky and not in a good way :) I guess I thought that if the steering wheel got replaced, the Clock Spring was a part of that, but from what you say, they are two separate things. Hmmm. My car is driving like it should and I enjoy it, but the fact that my steering wheel did not get replaced as well leaves me...



#245 OFFLINE   CapeDave

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Posted 13 January 2017 - 10:33 PM

Got the Edge back new wheel and all, had to immediately take it for a reprogram to get rid of new errors regarding hill start and forward crash assist. Now the remote start doesn't work. Headed back in on Monday.

This is really getting old.

 

Dude, that sucks! I am sorry to hear that. This really is an insidious issue and I think Ford at minimum owes us a perfect fix and a few damn car payments. Maybe even a buy back offer.



#246 OFFLINE   Burrcold

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Posted 13 January 2017 - 10:58 PM


Finally (crossing fingers) my saga is over.  Clock spring and new steering wheel for me.  It was in the shop this last time for 13 days and got it back on Tuesday.  No new error msgs yet!  The messages came and went many times, but this last time when I brought it in my steering wheel had not been straight.  Gave me a 17 Fusion loaner car.  It was nice, but super pumped to get my sport back!
 
 

 
This was steering driving straight!

That is ridiculous! For anyone saying this shouldn't be a safety recall, is out to lunch! I would not even have attempted to drive the car with the wheel that off center. Brutal, absolutely brutal.
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#247 OFFLINE   RC Mike

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Posted 14 January 2017 - 04:01 AM

If you're in the mindset of a mechanical steering linkage, then that kind of photo certainly would be disturbing. The adaptive steering, as I understand it, has no mechanical linkage. Drive by wire, basically. Wherever the computer determines the neutral point to be, that's where it is. Much like calibrating a joystick back in the old days.

Intuitively disturbing, yes, but when you understand the type of steering it is, it's not quite so disturbing. I can see how it isn't a dire safety issue. Not that I'd want to deal with it.

#248 OFFLINE   Sean Jones

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Posted 14 January 2017 - 09:25 AM

 

Yeah, I had same thing, freaky and not in a good way :) I guess I thought that if the steering wheel got replaced, the Clock Spring was a part of that, but from what you say, they are two separate things. Hmmm. My car is driving like it should and I enjoy it, but the fact that my steering wheel did not get replaced as well leaves me...

I assume they are seperate parts.  On my 2nd or 3rd visit (in September), they determined that I needed the clock spring but Ford didn't have an updated part for it.  I called in November.  Still no part.  Finally end of December the wheel issue happened and drove it straight to the dealer.  Couple days later it was determined that I needed a new steering wheel (also?), but they were back-ordered.  Why couldn't they just pull one off the line?  I dunno.  Like I said fingers crossed. 



#249 OFFLINE   Sean Jones

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Posted 14 January 2017 - 09:29 AM

And actually, I wasn't scared driving it with the wheel like that. It wasn't loose or anything, that was just the new center. Just if something did happen I didn't want to be liable.  They actually wanted me to come back the next or following day when they would have a loaner for me.  After thinking about it for a bit, the service manager miraculously found a car for me. 


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#250 OFFLINE   CapeDave

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Posted 14 January 2017 - 12:41 PM

If you're in the mindset of a mechanical steering linkage, then that kind of photo certainly would be disturbing. The adaptive steering, as I understand it, has no mechanical linkage. Drive by wire, basically. Wherever the computer determines the neutral point to be, that's where it is. Much like calibrating a joystick back in the old days.

Intuitively disturbing, yes, but when you understand the type of steering it is, it's not quite so disturbing. I can see how it isn't a dire safety issue. Not that I'd want to deal with it.

 

You have a good point. When mine was like that it did not "feel" as unsafe as it looked, becasue as you said, it was basically just a new "center". Disconcerting yes! But lord knows I have driven off center cars before.

 

To give credit where credit is due, the car does now drive like "the poor man's BMW" that it is supposed to be :) One reason I bought the car was because I liked the way it drove, of which steering feel is a big part.



#251 OFFLINE   Burrcold

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Posted 14 January 2017 - 01:49 PM

It may seem safe for most of us, but I would definitely not want to drive a mile with my wife behind the wheel if it was that off center. It would freak her out to the point she would be concentrating more on that than the road (and I would suspect many would be similar in their reaction).

#252 OFFLINE   junehhan

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Posted 15 January 2017 - 08:54 PM

Actually, I believe the active steering system does use a mechanical linkage if I am not mistaken. That was one of the unique aspects to Ford's active ratio steering system compared to the competition. Ford developed their system utilizing a set of gears inside the steering wheel itself that does all of the work. If Ford was using a steer by wire system like some high end luxury cars, you sure as hell can bet I would not have bought this vehicle. The thought of a steer by wire system would freak me out when I barely even trust these drive by wire systems with the electronic throttle bodies. Ford's design is pretty unique and is a way of doing adaptive active ratio steering in a way no one else even considered. A German company makes it, but Ford owns a few patents on it.


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#253 OFFLINE   CapeDave

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Posted 15 January 2017 - 10:52 PM

Actually, I believe the active steering system does use a mechanical linkage if I am not mistaken. That was one of the unique aspects to Ford's active ratio steering system compared to the competition. Ford developed their system utilizing a set of gears inside the steering wheel itself that does all of the work. If Ford was using a steer by wire system like some high end luxury cars, you sure as hell can bet I would not have bought this vehicle. The thought of a steer by wire system would freak me out when I barely even trust these drive by wire systems with the electronic throttle bodies. Ford's design is pretty unique and is a way of doing adaptive active ratio steering in a way no one else even considered. A German company makes it, but Ford owns a few patents on it.

 

There is no end to this intrigue surrounding the "Adaptive Steering Warning!" issues :) That is good stuff. All said, I think I would have preferred a light power boost rack and pinion steering assembly :) LOL.

 

Does anyone else here think that Ford maybe owes us something for the time wasted regarding this issue which for sure should not really have been released? In the real world, beta testers 1. get paid and 2. are informed of their beta tester status. I am thinking 2 car payments would be good and possibly a buy back offer.


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#254 OFFLINE   junehhan

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Posted 15 January 2017 - 11:03 PM

Alpha testers are usually in house and get paid. Beta testers are usually public and do not get paid. It is very likely that the system was indeed beta tested thoroughly by the quality control experts. After all, this issue has still remained isolated in nature as we have not seen any mobs with pitchforks the way we saw when the Yamaha v8's started failing in the 96-99 Taurus SHO's. The difference is that with any new technology, there will be a learning curve involved with the manufacture and assembly processes. There are 3 possible fixes according to the TSB. Only one indicates a complete defect requiring a complete replacement of the wheel. While it still makes me very nervous to have something like this, I have fallen in love with this as it makes driving in tight underground parking garages and tight city streets very easy. Someone will always have to take one for the team in the form of early adopters. Be glad most of you guys were instrumental in the development of the 3 TSB's that will benefit other fellow early adopters who potentially could still have this issue. You guys have done a good service for the enthusiast community and your successes are why this amazing feature is now being offered on the 2017+ Superduty trucks!


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#255 OFFLINE   CapeDave

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Posted 15 January 2017 - 11:14 PM

Alpha testers are usually in house and get paid. Beta testers are usually public and do not get paid. It is very likely that the system was indeed beta tested thoroughly by the quality control experts. After all, this issue has still remained isolated in nature as we have not seen any mobs with pitchforks the way we saw when the Yamaha v8's started failing in the 96-99 Taurus SHO's. The difference is that with any new technology, there will be a learning curve involved with the manufacture and assembly processes. There are 3 possible fixes according to the TSB. Only one indicates a complete defect requiring a complete replacement of the wheel. While it still makes me very nervous to have something like this, I have fallen in love with this as it makes driving in tight underground parking garages and tight city streets very easy. Someone will always have to take one for the team in the form of early adopters. Be glad most of you guys were instrumental in the development of the 3 TSB's that will benefit other fellow early adopters who potentially could still have this issue. You guys have done a good service for the enthusiast community and your successes are why this amazing feature is now being offered on the 2017+ Superduty trucks!

 

Well spoken. We may just have to accept that we have "taken one for the team" and let that be our satisfaction.

 

One point, in software, often beta testers are given a free copy of what they test. This can be as high as a $1000 value or more, depending on the software being tested. But I think we all for sure deserve a nice FORD baseball hat :)


Edited by CapeDave, 15 January 2017 - 11:15 PM.


#256 OFFLINE   junehhan

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Posted 15 January 2017 - 11:48 PM

Perhaps that can happen if we get together for a factory tour or something. Maybe you can bring it up with your regional representative who could do something? The concept of taking one for the team is sadly a fact of life. Without people taking one for the team, we would have no product. Without the early adopters(knowingly or unknowingly) who take that risk, no enthusiast level product would ever continue production as the bean counters would be unable to justify a product that didn't sell well and thus we would never see good things continue being developed and refined. These new and neat things are why many of us drive a Ford who is a company that keeps things on the cutting edge technology wise. It is what gives these cars their soul and substance.



#257 OFFLINE   DLink

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Posted 16 January 2017 - 06:43 PM

As a new forum member, I was surprised to read all of the adaptive steering fault issues out there! I have a 2016 Ford Edge Titanium with the adaptive steering option (part of the "Driver's Package) with a 5/16 build date (purchased 7/16).  I currently have 6,340 miles on the car. Yesterday, while driving about 22 miles the "Adaptive Steering Fault Service Required" light came on. This was the first time I had ever seen that. Just prior to arriving at destination, the light went out. I valet parked and when I got the car back, the light was back on and now the steering wheel was positioned 90 degrees toward the right (photo attached). I drove home with the steering wheel in this position the entire way, which made it virtually impossible to see the instrument cluster! This morning when I started up the car, the light was out and the steering wheel "mysteriously" was back to it's normal position...go figure! I did fill out the NHTSA form, and also called my dealer who told me he couldn't see the car for 2 weeks..but not to worry that it would be OK to drive....yikes, if it goes back to the 90 degree position. Looks like I'm in for a 'wait' to get this fixed, which is not a good thing. Does anybody have a copy of the TSB 16-2066 that was mentioned. I want to show it to the dealer service manager.

 



#258 OFFLINE   Burrcold

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Posted 16 January 2017 - 07:16 PM

Sorry to hear! This is definitely a safety issue and should be treated as such by Ford. So crazy that a safety recall hasn't happened. Scary.




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