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Guest Message by DevFuse

The official Ford authorized Ford Edge Registry is now live. More here!


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Have you ever had the 'Door Ajar' issue? Please file a complaint with NHTSA, link provided


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32 replies to this topic

#1 OFFLINE   erikgrad

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Posted 06 October 2016 - 08:58 AM

Sorry to start a new thread about this, but as forum user PaulSchott posted Monday, the NHTSA is investigating complaints over the door ajar issue that is common on certain years of the Ford Edge.  If you have ever had this issue, and have not made the time to file a complaint with the NHTSA, now is the time to do so. They need your VIN, but nothing else about it is complicated, give them as much or as little detail as you want.  You may not feel that it is a safety complaint, but it is difficult to know whether the door latch system is compromised entirely or a sensor is just dirty, so this matters.

 

Here is the link to file your complaint: https://www-odi.nhts...hicleComplaint/

 

I have been dealing with this door latch sensor issue for the duration of my ownership on my Ford Edge. I don't see how it is possible that our vehicles meet NHTSA standard Federal Motor Vehicle Safety Standard (FMVSS) No. 206, Door locks and door retention components. The testing for that standard would have been done in a laboratory, and it is apparent that contaminants out in the field are making their way into the door lock assembly and compromising the sensor - it is not a stretch to consider the latch itself may be deteriorating as well. Ford should either have to replace the latch system with one that has a lower failure rate, or do sufficient testing on malfunctioning vehicles from the field that prove the latch strength is still within FMVSS standards.  Although it's a minor inconvenience compared to the issue of interior lights coming on while driving at nighttime from the unpredictable sensor, I just had a battery fail from the sensor.  While parked, even for hours and days on end untouched, the car will sense the door is opened and closed, and the parking/convenience lighting will come on and go back off again. I am out of warranty, not in a position where I am spending $400 for a fix that will only last months.


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#2 OFFLINE   akirby

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Posted 06 October 2016 - 09:15 AM

I don't think this will result in a recall because the latch itself isn't failing so there is no immediate danger.  But I do think they might convince Ford to extend the warranty which is what they should have done anyway.



#3 OFFLINE   erikgrad

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Posted 06 October 2016 - 10:40 AM

I don't think this will result in a recall because the latch itself isn't failing so there is no immediate danger.  But I do think they might convince Ford to extend the warranty which is what they should have done anyway.

You may be right, but the condition of the door latch load strength may be changing as well when the doors wont stay locked.  That'd invalidate the door testing done to comply with FMVSS, which would have been done with the doors locked (I don't know this for a fact, I just believe it to be the case).  

 

Five years ago, this would not have resulted in a recall. It might result in a recall now, since NHTSA is closely scrutinizing all of Ford's miscellaneous latch issues (NHTSA issued another Ford latch recall just this morning).



#4 OFFLINE   akirby

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Posted 06 October 2016 - 10:58 AM

Agreed if there is an impact to latch strength, but I would think if that was the case Ford would have already recalled it along with the others.  That shouldn't be hard to figure out by testing latches with failed sensors.



#5 OFFLINE   Rollingrock

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Posted 06 October 2016 - 05:24 PM

I saw on the news that Ford is about to recall the Ford Edge for the door ajar sensor issue. Hopefully they do it soon.



#6 OFFLINE   erikgrad

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Posted 07 October 2016 - 08:32 AM

Agreed if there is an impact to latch strength, but I would think if that was the case Ford would have already recalled it along with the others.  That shouldn't be hard to figure out by testing latches with failed sensors.

 

Okay, after a day of reading about it, I see your point, they will probably do this under an "extended service campaign" or whatever Ford calls it.  I remember having one for my Focus.  I know they won't be permitted to, but I kind of wish they were allowed to just add a $1 physical button switch near the door striker to sense open or closed.



#7 OFFLINE   akirby

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Posted 07 October 2016 - 08:48 AM

Also when this happens it's not catastrophic, so waiting for it to fail then replacing it under warranty is ok.   As opposed to the latches that actually fail causing the door to potentially fly open while driving - that necessitates a recall to replace the latches before they fail.



#8 OFFLINE   fishx65

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Posted 07 October 2016 - 07:39 PM

This has been happening to many models of Fords for a really long time.  I went through this with a 2004 Taurus.



#9 OFFLINE   Edgieguy

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Posted 22 October 2016 - 10:25 PM

Have it, reported it, thanks for the link.



#10 OFFLINE   Psmudge1972

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Posted 02 November 2016 - 10:07 AM

I had the issue, but it was repaired under extended warranty (of course still cost me $$) it will be an interesting discussion if they do recall / extended warren to this as I'll be trying to get my $$ back from them!

#11 OFFLINE   rl48off

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Posted 13 December 2016 - 06:40 PM

2012 ford edge Limited When I reached 30,000 miles the drivers door latch caused me 429.00 dollars to fix.  I went to Google and found out so many had the same problem with the same miles as mine.  Now my rear camera is out.  Nice ford your doing a bang up job.



#12 OFFLINE   macbwt

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Posted 02 January 2017 - 11:44 AM

A video addressing the door latch issues and how to report.


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#13 OFFLINE   rldechant

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Posted 09 March 2017 - 02:05 PM

This gremlin just reared its ugly head on my 2013 Edge SEL, with 43,000 miles on it. Read many of the quick fixes on the forums here and have tried a few with mixed success.

 

I hesitate to go further with some of the fixes that either require the cutting and grounding of the sensor wire, or using a small die grinder to carve away some plastic/metal from the sensor trigger as both of these require modifications that Ford could simply say "oops, YOU did that, so no recall for you".

 

I've also reported it to NHTSA, and hopefully it will initiate a recall!! Driving with my family, its disturbing that I can't "lock the doors" on the car while we are driving, especially with the kids in the car!!



#14 OFFLINE   akirby

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Posted 09 March 2017 - 03:36 PM

If it's really such a safety issue, then you should replace the latch immediately.   As long as you save the receipt, if a recall is issued later you will get reimbursed.

 

Not replacing the latch because you're waiting for a recall and then saying you're worried about your family's safety is ridiculous.


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#15 OFFLINE   Redbow

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Posted 10 March 2017 - 10:40 AM

Just some positive input.  60,000+ miles, 2013 Edge SE,  Worst problem and only problem, dead battery @ 54,000.  Love my Edge.

 

Burke



#16 OFFLINE   rldechant

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Posted 13 March 2017 - 12:19 PM

If it's really such a safety issue, then you should replace the latch immediately.   As long as you save the receipt, if a recall is issued later you will get reimbursed.

 

Not replacing the latch because you're waiting for a recall and then saying you're worried about your family's safety is ridiculous.

 

 

Well, akirby, I said it was "disturbing, not that I was "worried for their safety.'...so way to go for that one . I'd think as a "moderator", you'd be a little less prone to trying to dog someone out for posting on the forums when they'd like to talk about or vent on a technical issue that Ford should be recalling anyways. I'm pretty sure you guys want people to use the forums for folks to openly discuss things...and not be shamed for doing so.


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#17 OFFLINE   erikgrad

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Posted 13 March 2017 - 12:56 PM

If they had a permanent fix for the problem, I'd agree with the sentiment that we should replace and await reimbursement if a recall were to happen... problem is that it is not an inexpensive repair, and there has been little or no improvement in the latch design AFAIK.

 

They last a year or two before relapsing into a repeat of the problem..  Spending hundreds of dollars per failed door sensor each year isn't a sustainable approach.

 

With the new approach to government regulation right now, I have serious doubts as to whether there will ever be a recall.  Anyone who is mechanically inclined may want to consider the permanent DIY fixes.


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#18 OFFLINE   akirby

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Posted 13 March 2017 - 02:23 PM

There have been others in the past who have claimed it's a serious safety issue to the point they are afraid to drive the vehicle.   Yet they continue driving it hoping for Ford to issue a recall so they can get it done for free.  

 

I have no problem with folks saying it's a safety issue.  It is although I think it's pretty minimal, therefore I have no problem with folks asking for a recall.  

 

I think at the least they should engineer a better part and extend the warranty to 100K miles.  No disagreement there.

 

Where I have a problem is when people use the "serious safety issue" angle to the point they say they're afraid for their safety while driving yet they don't bother to spend a few hundred bucks to fix the problem for at least a few more years.   They're exaggerating the safety issue just because they don't want to pay for the repair.


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#19 OFFLINE   akirby

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Posted 13 March 2017 - 02:24 PM

If they had a permanent fix for the problem, I'd agree with the sentiment that we should replace and await reimbursement if a recall were to happen... problem is that it is not an inexpensive repair, and there has been little or no improvement in the latch design AFAIK.

 

While I completely agree Ford should have come up with a new part and/or extended the warranty......

 

Since they haven't what choice do you have?



#20 OFFLINE   enigma-2

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Posted 13 March 2017 - 02:26 PM

The NHTSA opened an investigation on the Edge door ajar issue in October.

The dealer cost (I believe) is around $400.

However it's an easy fix, abet time consuming and there are seveal videos on YouTube on how to remove the door panel and replace the switch attached to the latch. Looks like a two hour job.


Edited by enigma-2, 13 March 2017 - 02:29 PM.

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