My wife recently traded in her MKX for a certified 2016 MKX and had nothing but great things to say about the experience.
In the past, she always avoided interactions with any salesman and if she was going to buy, I always have done the negotiating on the trade in and then on the purchase of the new/used car or truck.
She had located several different MKXs that met her criteria at different dealers. When it came to negotiating the trade-in, Big Valley Ford was the most willing and they showed positive signs of negotiating on the sale of the new MKX. So, she thought it was worth checking them out.
Before arriving, she knew what her bottom line was and walking away wasn't going to be an issue. There were other deals and she still loved the MKX she had.
After all was done, she left with a beautiful certified, low mileage 2016 MKX and had nothing but great things to say about the salesman, sales manager and finance manager. Plus, she was able to negotiate a great deal on both the trade in and the purchase price.