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Recall #17C02 DRIVER AIRBAG MODULE REPLACEMENT


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23 replies to this topic

#1 OFFLINE   1004ron

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Posted 24 June 2017 - 09:14 AM

My apologies if this has been posted - I searched but couldn't find any posts on it.

 

I received the subject recall notice in the mail and would like to hear from others that have had the recall done and if there's any signs that the trim etc. has been worked on.

I'm OK with my local Ford dealership doing it, but want to be sure that my vehicle isn't the first one they do and any of the trim is damaged while doing so - don't want them practising on my car.

 

 

Recall #17C02 DRIVER AIRBAG MODULE REPLACEMENT
Manufacturer Safety recall issued
NHTSA #17V123

 


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#2 OFFLINE   enigma-2

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Posted 24 June 2017 - 06:28 PM

Was in for service 3 weeks ago. They checked on my recall and said it won't be scheduled for anytime this year. Just too many cars affected and too little airbags.

I doubt you should have any concerns about the fit or finish, these things are designed to be replaced easily.
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#3 OFFLINE   WWWPerfA_ZN0W

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Posted 24 June 2017 - 08:20 PM

For reference on this recall

http://www.fordedgef...7s/#entry168041



#4 OFFLINE   PaulSchott

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Posted 28 June 2017 - 05:50 AM

My 2007 has the Takata recall on the passenger side airbag.  Takata has gone bankrupt.  Guess the people that died because of the default are still on the waiting list.

I keep calling and they keep assuring me that they are working on the replacement.  LOL BS  :doh:


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#5 OFFLINE   Quila

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Posted 29 June 2017 - 01:39 AM

My 2016 had the airbag module replaced by the dealer before I took delivery a couple months ago.  I bought it in April and took delivery in May.  I don't see any issues with trim, but the horn doesn't work.  I also started getting an adaptive steering fault not long after I took delivery too.  I'm still waiting on a replacement part to fix the adaptive steering issue.  The dealer that ordered the part said they'll fix the horn when the replacement part arrives.

 

Too add to the fun, I was out of town for a few weeks and the battery was dead when I got back.  I think I struggled more to figure out how to open the door with the key than I did getting the car started.  The adaptive steering fault doesn't come up anymore, but now remote start doesn't work.

 

I don't think the adaptive steering issue is related, but the horn issue might be due to sloppy airbag module replacement.  I'm not 100% sure about that though.

 

I'm hoping all of this can be resolved whenever the part comes in.  As much as I like the Edge, I kind of miss simple vehicles.


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#6 OFFLINE   roots57

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Posted 29 June 2017 - 01:33 PM

I am having this recall service scheduled soon, I just got the notice in the mail stating that replacement parts are now available.  Anyone else had theirs serviced for this recall yet?  I'm curious to see how it turned out and how long it took them.



#7 OFFLINE   1004ron

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Posted 29 June 2017 - 08:32 PM

I am having this recall service scheduled soon, I just got the notice in the mail stating that replacement parts are now available.  Anyone else had theirs serviced for this recall yet?  I'm curious to see how it turned out and how long it took them.

I'm also keen to hear of others that have had it done before I give them the go ahead, even if they have the parts when I go in for my first service I might chose not to do it then, because I do not want the issues that @Quila reported above.


Edited by 1004ron, 29 June 2017 - 08:33 PM.


#8 OFFLINE   Brucifer

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Posted 30 June 2017 - 05:53 AM

Stopped by the local Dealer to see about the passenger airbag on my '07 (and to show off my new horns :rockon: ). They said they haven't even started to replace anyone's because of a lack of parts.


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#9 OFFLINE   WWWPerfA_ZN0W

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Posted 30 June 2017 - 08:19 AM

Yup, this matter is close to my heart, I just hope it doesn't xplod in my face ...  Anything but the face, please!


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#10 OFFLINE   always on edge

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Posted 01 July 2017 - 08:52 AM

I got my letter in the mail and called my dealership the next day. They said they had to order the part. I said, that my letter states the parts are available. She said, yes they are, for us to order them... :doh: Will take two days to arrive at the dealership she says. That was early Wednesday, and as of today, no call from the dealership.

 

I'm not proud of it and admittedly, this isn't my most rational thinking but I'm not happy with this -

 

The parts should ALREADY be at the dealership. How many Edges (or affected vehicles) were recalled? As a parts manager, you should be aware of recalls and the affected parts, no? If so, do some simple math (with sales figures obtained from your sales department) and make an initial order of a small percentage of Edges sold from your dealership, say 10%. That way in the early stages of the recall, when customers get that stupid letter, they can take in their vehicle without delay and get it fixed! Be proactive instead of reactive, or is that too much to ask? Maybe my expectations are too high...or maybe it's not me at all. Perhaps customer service is dying. :cry: 

 

I need a hug and a tissue. Thanks for reading.

 

Rant over.


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#11 OFFLINE   WWWPerfA_ZN0W

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Posted 01 July 2017 - 10:55 AM

Well, to be fair, in their letter to the gov, Ford said

Owners will receive a second notice when remedy parts are available, currently expected to be in August 2017

 

So be patient with them :) 



#12 OFFLINE   always on edge

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Posted 02 July 2017 - 03:03 PM

Well, to be fair, in their letter to the gov, Ford said

Owners will receive a second notice when remedy parts are available, currently expected to be in August 2017

 

So be patient with them :)

 

...I received the second letter. ;)


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#13 OFFLINE   enigma-2

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Posted 04 July 2017 - 05:29 PM

I need a hug and a tissue. Thanks for reading.
 
Rant over.

To hell with the hugs and tissues. Sounds to me like you need a couple of Golden Margarita's. 👍
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#14 OFFLINE   WWWPerfA_ZN0W

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Posted 04 July 2017 - 05:38 PM

LOL



#15 OFFLINE   roots57

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Posted 05 July 2017 - 01:49 PM

Mine is going in tomorrow morning for this.  When I got my second letter, I called within a week or so and my dealership (Autonation Ford in Torrance, CA) had the parts in stock already.  The service guy checked while I was on the phone with him before scheduling my appointment.  On Friday I will follow up on this thread with how everything goes.


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#16 OFFLINE   always on edge

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Posted 05 July 2017 - 09:11 PM

Mine is going in tomorrow morning for this.  When I got my second letter, I called within a week or so and my dealership (Autonation Ford in Torrance, CA) had the parts in stock already.  The service guy checked while I was on the phone with him before scheduling my appointment.  On Friday I will follow up on this thread with how everything goes.

 

I'm scheduled for Monday. I will also update when it's completed.



#17 OFFLINE   richzx14

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Posted 05 July 2017 - 11:49 PM

Received second letter, scheduled for Monday 7/10. Will also update after update. Plus New USB 2-Port hub for Apple Car Play to be installed at the same time ($85 labor quote from service advisor - no programming involved - plug & play install). Bought hub at parts department a few weeks ago.

 

FYI - had new steering wheel installed a few weeks ago to resolve Adaptive Steering fault. No problems so far. Upgraded Synch 3 to 2.2 version to permit Apple Car Apple Car Play and that upgrade went well. But i have noticed when selecting from the steering wheel remote advance channel to the next the next favorite Sirius satellite channel - it sometimes won't advance to the next channel at all. To resolve I turn off/on the radio and that seems to resolve the problem. Prior to 2.2 upgrade, I never experienced this problem.


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#18 OFFLINE   always on edge

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Posted 10 July 2017 - 04:03 PM

After being told on the phone that this recall job takes 4 hours, I was in and out of the stealership in a little over an hour. Bonus: my horn still works. :thumbsup:


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#19 OFFLINE   WWWPerfA_ZN0W

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Posted 10 July 2017 - 05:35 PM

Toot Toot!


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#20 OFFLINE   rvcjew

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Posted 18 July 2017 - 12:19 PM

Have had mine done for a while no issues, also thank god for OBD2 scanners as I had an airbag light a week ago and looked and did not find anything but the thing told me the seat belt was stuck against the seat that I missed causing a tension timeout. 

 

Malcolm


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