I got my letter in the mail and called my dealership the next day. They said they had to order the part. I said, that my letter states the parts are available. She said, yes they are, for us to order them... Will take two days to arrive at the dealership she says. That was early Wednesday, and as of today, no call from the dealership.
I'm not proud of it and admittedly, this isn't my most rational thinking but I'm not happy with this -
The parts should ALREADY be at the dealership. How many Edges (or affected vehicles) were recalled? As a parts manager, you should be aware of recalls and the affected parts, no? If so, do some simple math (with sales figures obtained from your sales department) and make an initial order of a small percentage of Edges sold from your dealership, say 10%. That way in the early stages of the recall, when customers get that stupid letter, they can take in their vehicle without delay and get it fixed! Be proactive instead of reactive, or is that too much to ask? Maybe my expectations are too high...or maybe it's not me at all. Perhaps customer service is dying.
I need a hug and a tissue. Thanks for reading.