I went to Robin Ford on the recommendation of a smaller shop that was working on my Explorer.
They found the issue and repaired it without just throwing parts at it.
Next brought in my wife's Edge, and again, they properly diagnosed the issue and made the repairs.
I try to do routine maintenance myself, but sometimes need to go to the pros for bigger issues.
I literally drive past a bigger Ford dealer to get to Robin Ford from where i live.
I've had less than stellar experiences at the other dealer, so was pleasantly surprised by a good experience.
I'll drive past them again to get to Robin Ford.