Steve4225 Posted July 14, 2017 Report Share Posted July 14, 2017 My Family has purchased seven vehicles from this dealership since 2002. Never had any issues with sales or service over the past 15 years. They are always very professional and courteous. However in the last week I have been lied to by the service department twice. In the first instance the service department lied to me about the repair that was made to my vehicle. I believe the reason they lied is due to the amount of time they had my vehicle (over 24 hours) to preform a fix that should have taken fifteen minutes at the most. The second instance I made an appointment with service department to preform work on my vehicle, even dropped the vehicle off an hour early. They told me it would be ready by the time I got off work. After nine hours in the shop I received a call telling me what was wrong with my vehicle. I informed them I knew what was wrong with the car that is why I made the appointment to have it fixed. When I asked if it was ready for me to pick up, they stated they hadn't had a chance to get to it and that it would not be ready until tomorrow. So they have had two of my vehicles for 24 hours each time for simple repairs any shop could in do in just a few minutes to just a few hours. This is totally unacceptable. Cronin Ford is growing by leaps and bounds (Kia dealership, quick service center, building a used truck center and just acquired a Toyota dealership)but it appears they are forgetting what got them to where they are today; honesty and top notch service. If this continues I will be forced to take my business elsewhere. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted July 15, 2017 Report Share Posted July 15, 2017 (edited) I would inform Mr. Cronin about this. He's the only person who can take direct action to get this stopped. Believe me, the owner wants you to be completely satisifted with every service action. Service clerks seem to be either very good or very poor; willing to tell you anything to get rid of you (his immediate problem). Go right to the owner, let him know that you have been lied to and treated poorly. Edited July 15, 2017 by enigma-2 1 Quote Link to comment Share on other sites More sharing options...
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