Let me start by saying my car buying experience is not common to most. I have a great deal of knowledge regarding dealership operations. The hard thing for me is to find one that will work with me. Generally I deal with sales managers exclusively. I'm a cash buyer that may or may not have a trade.
My recent experience with Parson's Ford of Martinsburg VA started off bumpy dealing with a salesman on the phone that obviously wasn't aware of how to handle my call. But after requesting the new car manager, I was quickly transferred to Ryan's voice mail. Ryan got back to me in short order. He was professional and courteous. In the matter of exchanging trade photo's and my price target as well as my information, after a dozen or so phone calls over the next few days an agreement was reached. As I expressed I would be making a ten plus hour drive,Ryan lightened my burden by arranging their sister dealership to receive me and deliver the car. Saving me two hours of drive time.
Their receptionist was extremely friendly and courteous every time I called.
In three decades plus of making deals like this, this was by far the best one I've had. The car was ready for me detailed without any surprises. Everyone knew I needed no special attention in the delivery. They asked me if I had any questions, and I was out of there in thirty minutes much to my pleasure. The only thing that took me that long was moving my personal stuff out of the trade into the new car.
I would say it would be worth giving them a try. If something or someone goes south on you, Call on Ryan. I truly believe he's one of the few people today that will honestly listen and make things right if you have a problem. I'm a pretty good judge of character. Ryan is a stand up guy. I just wish the dealership was in my neck of the woods. I'd love to give their service and parts department a shot.