fastman Posted March 15, 2012 Report Share Posted March 15, 2012 From Ford Edge Facebook page: Kyle Hower I had planned to take my Edge to the dealership after the previously discussed power liftgate software revision was available. If Ford is aware of the cause of the issue, I'd rather not have a dealership guess as to its cause and get it wrong, especially if that involves unnecessary adjustments to the physical positioning of the liftgate's latching mechanism. Natasha At Ford There’s no need to worry, Kyle. They are aware of the causes and will provide a solution. Shoot me your info and I’ll set you up with a CSM for your area to help as well. Gail Snyder I believe the fix involves resetting / editing the computer settings, no physical changes to the actual gate. Natasha At Ford, is that correct? Natasha At Ford I believe so too, but since I’m not a tech, I can’t absolutely say yes. But I think you are correct, Gail. Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted March 15, 2012 Report Share Posted March 15, 2012 (edited) Stopped by the dealership today, Ford never got back to them, re - the pgm update. One of the techs called them, Ford promised to get back with an answer. WTF, my dealer is trying, it's the woman that is supposed to be in charge of the program rewrite that the problem. Edited March 15, 2012 by JOEHIO Quote Link to comment Share on other sites More sharing options...
Superdave Posted March 16, 2012 Report Share Posted March 16, 2012 (edited) Mines been perfect since adjusting the latch and replacing latch mechanism. I don't know how software is part of this. There has not been any ill effect by mechanically adjusting and replacing these items?? Maybe I just lucked out? If Ford shouldn't have fixed mine like they did, well, that's why there's a warranty? Maybe u guys should have your dealer call my service writer at my dealer? You never know.... Edited March 16, 2012 by Superdave Quote Link to comment Share on other sites More sharing options...
The Outrage Posted March 16, 2012 Report Share Posted March 16, 2012 My suspicion is that the safety reverse function was configured to be overly sensitive on the 2012 model. It seems as though the resistance encountered when the liftgate is attempting to engage the latch triggers the safety reverse function. When this occurs the warning tones, similar to those which announce the impending closure of the liftgate, are sounded. Increasing the amount of force required to engage the safety reverse function beyond any typically encountered closing situation should mitigate the issue entirely. This seems like something which could be configured via software. A mechanical solution might involve moving the latching mechanism toward the rear of the vehicle to remove the resistance of the hatch opening's rubber gasket. While I can believe that could work, it could also lead to an inferior liftgate seal. Personally, I'd rather have the engineer-derived solution if it's available. Quote Link to comment Share on other sites More sharing options...
slypx Posted March 19, 2012 Report Share Posted March 19, 2012 (edited) Hi guys, I don't experience that problem, but while looking for another issue, i found this .... Here's what could be the solution to the problem, it has been posted by "FordGuru" in the "recall" section of this forum It's has been dated by Ford on March 7th 2012 for TSB 12-03-03, it's called : tsb12-03-03 Power Liftgate Opening - Intermittent Operation - Built on or Before 3/2/2012 Here's the link to post # 19 of that section ... http://www.fordedgef...topic/9075-q-a/ Hope the fix is the right one for you guys .... Edited March 19, 2012 by slypx Quote Link to comment Share on other sites More sharing options...
fastman Posted March 26, 2012 Report Share Posted March 26, 2012 Hi guys, I don't experience that problem, but while looking for another issue, i found this .... Here's what could be the solution to the problem, it has been posted by "FordGuru" in the "recall" section of this forum It's has been dated by Ford on March 7th 2012 for TSB 12-03-03, it's called : tsb12-03-03 Power Liftgate Opening - Intermittent Operation - Built on or Before 3/2/2012 Here's the link to post # 19 of that section ... http://www.fordedgef...topic/9075-q-a/ Hope the fix is the right one for you guys .... I just made an appt at my dealer to have that fix performed this coming Sat (3/31). Hopefully it works. Quote Link to comment Share on other sites More sharing options...
Diesel350 Posted March 26, 2012 Report Share Posted March 26, 2012 I also have the power lift gate issue and took it to the dealer about 2 months ago and the issue was not fixed since the lift gate will open occasionally when closed. What I will do is bring it in again when I go get my oil change and see if they can get it fixed this time and will report back on my results. Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted March 27, 2012 Report Share Posted March 27, 2012 (edited) Taking my MKX to the dealeer toomorrow. They called last week, have a program ( ? ) update to perform. Will see if it works. If I open a door or window before closing the power liftgate,m it ALWAYS closes on the first try. Gotta be pressure related. Edited March 29, 2012 by JOEHIO Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted March 27, 2012 Report Share Posted March 27, 2012 :happy feet: Just got back from the dealer for the liftgate problem not always closing. They got a update from Ford regarding this, and it was a simple program update to adjust the amount of force to close the gate. I checked it twice before leaving the dealer, and all was okay. Got home, opened and closed about 10 more times, and it closed on the first try every time. I was in and out in less than a half hour. Quote Link to comment Share on other sites More sharing options...
Superdave Posted March 31, 2012 Report Share Posted March 31, 2012 Cool joe! Glad ford got it fixed Quote Link to comment Share on other sites More sharing options...
fastman Posted March 31, 2012 Report Share Posted March 31, 2012 I just made an appt at my dealer to have that fix performed this coming Sat (3/31). Hopefully it works. Picked the car back up unfixed. They have to order parts to fix the issue using TSB 12-3-3. Parts will take about a week. 3433_0001.pdf Quote Link to comment Share on other sites More sharing options...
fastman Posted March 31, 2012 Report Share Posted March 31, 2012 :happy feet: Just got back from the dealer for the liftgate problem not always closing. They got a update from Ford regarding this, and it was a simple program update to adjust the amount of force to close the gate. I checked it twice before leaving the dealer, and all was okay. Got home, opened and closed about 10 more times, and it closed on the first try every time. I was in and out in less than a half hour. Not sure how your dealer did that because mine is going to replace the entire module via TSB 12-3-3. Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted April 1, 2012 Report Share Posted April 1, 2012 Not sure how your dealer did that because mine is going to replace the entire module via TSB 12-3-3. Does your gate not close if the ignition is cycled on?, That is what the TSB you posted indicates. Mine would not close (most of the time) when the car was off. A simple program update solveds the problem for me, no latch replacement at all. I hope they get the problem resolved for you. Joe Quote Link to comment Share on other sites More sharing options...
The Outrage Posted April 5, 2012 Report Share Posted April 5, 2012 The electronics of the tailgate are inspected as part of the liftgate TSB. If there are no corrosion issues, the modules are again installed. If there is an issue, they are replaced. My liftgate electronics were inspected, confirmed to be in good condition, and the firmware update was applied. Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted April 6, 2012 Report Share Posted April 6, 2012 Let us know how things are after the update. Mine has been fine since update applied., Quote Link to comment Share on other sites More sharing options...
fastman Posted April 26, 2012 Report Share Posted April 26, 2012 (edited) Picked the car back up unfixed. They have to order parts to fix the issue using TSB 12-3-3. Parts will take about a week. Parts are in. Taking Edge in this Sat morning (5/5) for the repair. Edited May 9, 2012 by fastman Quote Link to comment Share on other sites More sharing options...
fastman Posted May 9, 2012 Report Share Posted May 9, 2012 Parts are in. Taking Edge in this Sat morning (5/5) for the repair. So far, so good after the repair. Quote Link to comment Share on other sites More sharing options...
The Outrage Posted May 11, 2012 Report Share Posted May 11, 2012 (edited) My liftgate hasn't failed to close since the update. Edited May 11, 2012 by The Outrage Quote Link to comment Share on other sites More sharing options...
bnr edge Posted May 29, 2012 Report Share Posted May 29, 2012 I had a problem with the power lift gate not closing completely, some of the time. 2012 Edge, 4 cyclinder with Ecoboost. I read on this forum about a software upgrade. Our dealer installed this upgrade and there have been no poblems with the lift gate closing completely ever since. Quote Link to comment Share on other sites More sharing options...
JOEHIO Posted May 31, 2012 Report Share Posted May 31, 2012 Glad all is now okay with your liftgate. Quote Link to comment Share on other sites More sharing options...
timf Posted May 31, 2012 Report Share Posted May 31, 2012 I noticed this thread back before I got my Edge, and sure enough I've been having the same problem. Three months later it's failing to close more often than not, so I'm finally taking it in Monday to get it fixed. At least it sounds like everyone is having success with the fix. Quote Link to comment Share on other sites More sharing options...
BillyMafia Posted August 15, 2016 Report Share Posted August 15, 2016 My tailgate hasn't worked for several days. I went to check if fuse 14 was blown but it was good. I put it back in and now the tailgate works. Will see how long since it seems others have had intermittent troubles until getting replaced. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 15, 2016 Report Share Posted August 15, 2016 Sounds like the controller just needed to be reset. Quote Link to comment Share on other sites More sharing options...
kkponolures Posted May 4, 2017 Report Share Posted May 4, 2017 I have a 2013 AWD version and my Power Gate seldom ever works without issues. Started with it opening about 10 inches and then shutting. Then if it did open all the way, when I clicked any buttons fob, inside door button, or dash button, it would drop about 10 inches, stop and then open again. This started happening every time I ever used it. I took it to the dealer when it came down on me and knocked groceries out of my hands onto the ground. It was suggested that I replace both struts which I did. This seemed to solve problem for about 1 day. Next day it happened again. Its in the shop for the fourth visit now with no success. Perhaps Ford should discontinue this feature as from all the forums like this one show, its a LAME DUCK SERVICE! Quote Link to comment Share on other sites More sharing options...
kkponolures Posted May 4, 2017 Report Share Posted May 4, 2017 Not sure how your dealer did that because mine is going to replace the entire module via TSB 12-3-3. My dealer did that same program upgrade on mine and it didn't work at all. i AM JEALOUS! Quote Link to comment Share on other sites More sharing options...
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