i20sailor Posted January 12, 2011 Report Share Posted January 12, 2011 I've had my Edge Limited for over 2 months now and today the doors would not unlock when grabbing the door handle. I tried locking and unlocking various times and most of the time it would not unlock. Keyfob unlock works fine. Weather here is cold and snowy, but it has been this way for a while and this is the first time I've had this issue. Anyone else have any issues with this? Quote Link to comment Share on other sites More sharing options...
choff1138 Posted January 12, 2011 Report Share Posted January 12, 2011 Hate to ask, but I will.... did you have gloves on? I have noticed mine is not as responsive with really heavy gloves on. But that is the only issue I have had with that. Quote Link to comment Share on other sites More sharing options...
Garemz Posted January 12, 2011 Report Share Posted January 12, 2011 I've had my Edge Limited for over 2 months now and today the doors would not unlock when grabbing the door handle. I tried locking and unlocking various times and most of the time it would not unlock. Keyfob unlock works fine. Weather here is cold and snowy, but it has been this way for a while and this is the first time I've had this issue. Anyone else have any issues with this? I have had issues with this on my limited, the fix for me was to wash it all that dirty snow and crap blocked the sensors, I found this odd since my 2008 mazda cx-7 has never had an issue with that. Quote Link to comment Share on other sites More sharing options...
i20sailor Posted January 13, 2011 Author Report Share Posted January 13, 2011 Hate to ask, but I will.... did you have gloves on? I have noticed mine is not as responsive with really heavy gloves on. But that is the only issue I have had with that. No gloves. No dirt on the door handle either. Seems to work normally again since this morning. Quote Link to comment Share on other sites More sharing options...
choff1138 Posted January 13, 2011 Report Share Posted January 13, 2011 No gloves. No dirt on the door handle either. Seems to work normally again since this morning. Glad it seems to have worked itself out and hope it stays that way. Quote Link to comment Share on other sites More sharing options...
l33 Posted January 14, 2011 Report Share Posted January 14, 2011 Glad it seems to have worked itself out and hope it stays that way. Was anyone else near the car with key 2? I found mine wont open the driver door if my wife is standing near the car with her key in her pocket... its a bit strange. I went through a phase where mine was really playing up - maybe I'm just putting two and two together? I tried cleaning the handle all over (and under!) but only managed to get it to work if I got my key out and put it right near the door. We should all keep our eye out for this and see if we can find a way of reproducing the issue... without leaving the keys a long way from the car ;-) Quote Link to comment Share on other sites More sharing options...
l33 Posted January 18, 2011 Report Share Posted January 18, 2011 Did it again for me two days ago... always happens when I'm in a rush though so I can't try out scenarios (and its damn cold in Canada and I want to get in to get warm!). The car was running using remote start this time and I was the only person anywhere near it. I found the door would respond to the lock (the bump on the outside of the handle) but not the unlock (the inside of the handle). So what I mean by that is if I pressed the outside of the handle you could hear the car try and lock even though it was already locked and I think the hazard lights flash too. So I know the car could detect the key. Hands were clean, door handle was clean on both sides. Since that time its been working fine again... its so frustrating! Quote Link to comment Share on other sites More sharing options...
Ctrl-z Posted January 19, 2011 Report Share Posted January 19, 2011 I've had the same problem, or something very close to it, a couple of times. It's as if the system isn't picking up the key even if I'm pressed right up against the door. Has only happened when it's particularly cold out and there may have been some ice on the door and lock area. I've then had to use the keycode pad to get inside. Possibly a feature that didn't get enough cold weather testing... Quote Link to comment Share on other sites More sharing options...
choff1138 Posted January 19, 2011 Report Share Posted January 19, 2011 I've had the same problem, or something very close to it, a couple of times. It's as if the system isn't picking up the key even if I'm pressed right up against the door. Has only happened when it's particularly cold out and there may have been some ice on the door and lock area. I've then had to use the keycode pad to get inside. Possibly a feature that didn't get enough cold weather testing... It was 20 below for a week here and no issues with that... Quote Link to comment Share on other sites More sharing options...
l33 Posted January 19, 2011 Report Share Posted January 19, 2011 I've had the same problem, or something very close to it, a couple of times. It's as if the system isn't picking up the key even if I'm pressed right up against the door. Has only happened when it's particularly cold out and there may have been some ice on the door and lock area. I've then had to use the keycode pad to get inside. Possibly a feature that didn't get enough cold weather testing... Mine did it again yesterday and I even filmed it on my mobile phone camera. I show that it recognises the key because when I hit lock you can hear the door locks trying to lock the car again. I went around to the passenger door and that wouldn't let me in either... Went back around to the driver door and after standing outside for a couple of minutes suddenly it let me in! Miracle! It then happened later on in the day too - same thing, in the end I just hit unlock on the keyfob. Not sure if its related but when I first got the car, sometimes I could walk in my garage and the car would be "buzzing". It was an electrical extremely high pitched squeel but you could hear it clearly. If I started the car and turned it off again it would stop but I'm so convinced it was to do with the IA. After all of these incidents, I'm really sure it is not my key (because it is happy to lock the car even when its locked...), it is not the door handle because the passenger side does the same (and thats hardly ever been used) so that leaves me believing that there is something fundamentally wrong with either my IA system or the system in general if others are seeing this too. Anyone else suffering? Hope Ford visit this site and keep their eye on this thread because it could develop. Quote Link to comment Share on other sites More sharing options...
l33 Posted January 21, 2011 Report Share Posted January 21, 2011 Must just be me then... it seems to be getting worse! Quote Link to comment Share on other sites More sharing options...
HalBran Posted January 21, 2011 Report Share Posted January 21, 2011 Same problem here, sometimes it works flawlessly and other times, I have the same issue as you guys. My guess was that it wa related to the dirt/weather but from your comments it seems not related. Nothing in the user manual gives me a clue on this. Does this happen to only a fraction of '11 Edge owners? Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted January 21, 2011 Report Share Posted January 21, 2011 I would try a new battery in the fob...just for grins Quote Link to comment Share on other sites More sharing options...
wilsons66604 Posted January 21, 2011 Report Share Posted January 21, 2011 I would try a new battery in the fob...just for grins Quote Link to comment Share on other sites More sharing options...
l33 Posted January 22, 2011 Report Share Posted January 22, 2011 I would try a new battery in the fob...just for grins But I cannot see how that would help if the car recognises the keyfob being nearby (as the lock function works). So here's the latest thought.... *what if* the car thinks we are already sat in it. That would explain the behaviour possibly? Surely thats a security "feature" so that you couldn't get someone trying to enter the car at the stop light or something? I need to do some more testing but I have a feeling that this is the problem... I lock my car every time using the door handle, I might start locking it with the keyfob and see if the problem goes away - I'm just looking for reproduction steps. Halbran - how do you lock yours? I find that this happens more commonly when I have remote started the car using the 1) lock button 2) remote start button twice. I'm going to the dealer soon for my 8000km service (and will get the Sync updates applied). If this doesn't work I'll have the IA unit replaced (its located inside and above the glovebox). Interested in the feedback but Halbran I have exactly the same symptoms as you. Ford need to know about this - has anyone called them out on it yet? Quote Link to comment Share on other sites More sharing options...
Zippy2011 Posted January 22, 2011 Report Share Posted January 22, 2011 I had this exact problem today and it was 16 degrees outside but I also just got the Sync Gen 2 update and have been having other issues. No dirt on the handle and I was bare handed. Not sure if it's the cold temp or the update. Will keep you posted though! I've had my Edge Limited for over 2 months now and today the doors would not unlock when grabbing the door handle. I tried locking and unlocking various times and most of the time it would not unlock. Keyfob unlock works fine. Weather here is cold and snowy, but it has been this way for a while and this is the first time I've had this issue. Anyone else have any issues with this? Quote Link to comment Share on other sites More sharing options...
richy Posted January 23, 2011 Report Share Posted January 23, 2011 I have not had this problem but the method of locking seems to have some relevance according to some conclusions reached here. Having said that, I always lock the car using the inside button. Sometimes I have used the outside door handle button or by pushing the last 2 of the keypad above the door handle. I have had very cold temps too. Quote Link to comment Share on other sites More sharing options...
l33 Posted February 28, 2011 Report Share Posted February 28, 2011 (edited) Thought I'd drop an update on this because its been a while. At the beginning of Feb I had the latest updates applied to the car during its 8000km service. I was lucky and the car demonstrated its fault to the guy that wanted to move it into the service area which I thought was great because they've now seen it doing its little tricks. The mechanics reprogrammed the APIM and the latest MyFord Touch updates were applied. A few hiccups but in the end they did a good job, none of these strange issues (ambient lighting mix ups, and Lincoln theme applied for example). Since that day, remote entry was perfect. It was like when I got the car... I was so happy. We've had good an bad weather, much like we've had here in Canada since I took ownership of the car back in November. Temperatures low, lower and even lower :yup: Then, all of a sudden yesterday it started happening again. And again today. Grrrrrr so frustrating! I've called the dealership and they are contacting Ford engineering to see what they say. Like I've said before, the car knows you are there because you can attempt to lock the doors using the raised bump on the handle and the lights flash in acceptance. The unlock will not work however on either drivers or passengers side. Update - just had a call from the dealer! Ford posted this Special Service Message this weekend! Special Service Message 21744 Ford have identified there is an issue with 2011 Super Duty, Edge and MKX's with the Intelligent Access system. They are advising the dealers to do nothing right now (but tell owners to use the key :shades:) until they have a fix. The message describes exactly what I see - an intermittent issue, I'm so glad that this is now taken seriously and Ford will fix this annoying thing!!!! :hyper: Edited February 28, 2011 by l33 Quote Link to comment Share on other sites More sharing options...
Ctrl-z Posted February 28, 2011 Report Share Posted February 28, 2011 Thanks for the follow-up l33. That would be one intermittent issue I have on my MKX that Ford admits to with at least 10 more to go. Quote Link to comment Share on other sites More sharing options...
i20sailor Posted March 1, 2011 Author Report Share Posted March 1, 2011 I also continue to have this issue intermittendly. Hope they have a fix soon. Quote Link to comment Share on other sites More sharing options...
CanuckG35 Posted March 3, 2011 Report Share Posted March 3, 2011 Add me to the list of members that are having this issue. Annoying to say the least. I much prefer Infiniti's intelligent key system over Ford's so far. Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 3, 2011 Report Share Posted March 3, 2011 Add me to the list of members that are having this issue. Annoying to say the least. I much prefer Infiniti's intelligent key system over Ford's so far. Shane, were all your other issues corrected? Quote Link to comment Share on other sites More sharing options...
CanuckG35 Posted March 4, 2011 Report Share Posted March 4, 2011 ^ Yep, they sure have been Ed. Since the APIM replacement, all MFT/SYNC features are working fine. How is yours working? Quote Link to comment Share on other sites More sharing options...
cirockets Posted March 4, 2011 Report Share Posted March 4, 2011 ^ Yep, they sure have been Ed. Since the APIM replacement, all MFT/SYNC features are working fine. How is yours working? First problems cropped up couple days ago while on the highway. But the Cross Traffic/Blind Spot alert corrected itself the following morning but the clock is all over the place...I think I have been in every time zone from Asia to NL with this clock. Jumped ahead 5 hours, then down to 3 and now about 2...should be in NST zone in couple more days..lol. Quote Link to comment Share on other sites More sharing options...
HalBran Posted May 5, 2011 Report Share Posted May 5, 2011 My Edge will have a part replaced next week to fix this specific issue. My wife told me the service director said it was an electronic controller... more details soon. I'll let you know what's the income. Hopefully it'll be fixed. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.