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rafeeki

Edge Member
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Posts posted by rafeeki


  1. 2 hours ago, ca40lin3 said:

    Thank you. I wonder if I should try at another dealership. The first one has already decided it's fine.¬† ūüôĄ

    I want so much to love my car, I don't even feel like it's mine yet because I've just been getting things fixed that the selling dealership should've... 

    Hoping for good news and to hear that others have been successful. 

    I suggest you stick with the same dealer ship and request that you ride along with the technician with you driving would be best so u can simulate the condition or not. I had mine corrected. It took less than the one hour I normally wait for an oil change. They said they had to follow a tsb that was out. I may have referred to it in my post here about a month ago.

    In your case I would NOT go in telling them what to do. Just tell them what's the matter with it.

    Don't forget you have a 50,000 mile drivetrain warranty on it. 

     

    Best

     

    Rafeek

     

     


  2. 1 hour ago, ca40lin3 said:

    Hi everyone,

    I purchased a used 2020 Ford Edge SEL in February with a very low 10,000 miles on it. I traded my '15 Escape in. It's a beautiful car, has everything I wanted.

    But I fear I am having the same transmission issue as many have mentioned here. It took me a couple of weeks to really get a feel for the car - I wish it was something I'd noticed on the test drive. How convenient... ūüôĄ

    Anyway, I've had to take it for service for something else under warranty (new blind spot sensor) and asked for transmission guy to assess as well. I reported my experience - jerky, hesitant from 0-40 mph, seems to really struggle to find 3rd gear. When I drive in "sport" mode just to see where it's having the most trouble, sometimes it just revs in 3rd.  The transmission seems "noisy" to me too, in that it intermittently makes a light "buzz" sound right before it shifts. 

    As I expected, they called and said they did not experience any of this, and that there were no error codes, so "it's fine." They also said "the bulletin" refers to harsh upshift and "that doesn't really fit." The only bulletin I was referencing was  21-2389.  
     
    Now, I know it's a different car from my old Escape, different transmission, different everything! But I'd expect a newer, more expensive car (with only 10k miles) to drive better, smoother than the old car. But it doesn't. 
    I'm not sure what to do as they are telling me it's "normal." I've had a ride in the exact same car (it's the Dealership shuttle) and although I'm not the driver, I can tell it does not have this same behavior. 

    I'm not sure what to do. It is still under warranty - but if they don't feel it has this issue, is this not something they will investigate further for me? If I want them to reprogram the PCM as the bulletin suggests, would they then charge me out of pocket for that? Or just refuse? I don't want to go to another dealership, but I may have to. It is getting frustrating having to go entire days without a car while they look at it (the blind spot issue has taken 4 visits so far). 

    Any recent experiences escalating to Ford? 

    I feel so sad, because it's only been a couple of months and I am constantly worried about this and if I'm going to hate this car and have buyers remorse. It's like I am always wondering what *else* is going to happen. ūüėĒ

    Any experience or ideas appreciated. 

     

    You cant give up. This is a wonderful car once all is straightened out.

     

    When u go back just tell them something is wrong with the transmission.... Don't give them any tsb number. They'll figure it out...

    • Thanks 1

  3. Glad they were able to diagnose it.

    The reset they did to my vehicle is so far flawless. Love it. Will be buying it at end of my lease in June. 33,k so far. Love it.

     

    Its a shame we all had to do through this.

    I bet that my next Edge EV (when it comes out) will be better then this.

     

    GLTA

     

    Rafeek


  4. On 1/12/2022 at 4:03 PM, rafeeki said:

    Thank you gents for your in depth investigation into our Buck & Jerk issue.

    In order to explain the issue to my service guy at the dealership I wanted to be able to describe it clearly. So As I am in the Chilly Chicago area I thought I needed to determine under what conditions it starts bucking. Here is what I found out.

    1. Temps in high 20's

    2. Had to drive it for about 20 mins before it exhibited the bucking/jerking  performance. Apparently had to warm up.

    3. It was mostly obvious while driving around a shopping area parking lot with a lot of stop signs..

    Next week im scheduled to take it in.

     

    Will advise when I have something to contribute. Again thank you for posting here.

    Rafeek

    Took my Edge in today. The wording of my complaint was "Transmission is jerking when slowing to a stop"

    They performed according to TSB-19-2331 which is basically reprogramed PCM and performed adoptive learning drive cycle.

    So far after driving 5 miles its performing like a charm better than my wives' new hybrid Venza and quieter.

    I'm keeping this vehicle until Ford comes up with an EV Edge or similar. 

     

    Thank you all for your contributing to this "Jerky" cause.


  5. 19 minutes ago, MNTBrew said:

    I  noticed that you said the dealership reset your PCM, does that mean they simply cleared the shift adapts or did they actually reprogram the PCM to the most current version? I don't usually go by what a dealership says because I have come across far too many situations where a dealership says there is not an issue and yet there is a tsb that addresses the problem word for word or they just "reset" or clear the PCM memory. As far as the tsb being updated to include new model years, that happens all the time because software glitches can occur regardless of how up to date the software is. Personal computers and phones have updates all the time. Another example is the ZF nine speed that Honda has used since 2015. Just last year Honda released another software update for MDX and TLX models spanning from 2015  to 2020 that had to do with hard shifting. Regards, Jason

    Jason

    No, I didnt take it in yet. Pl see my entry above yours.


  6. Thank you gents for your in depth investigation into our Buck & Jerk issue.

    In order to explain the issue to my service guy at the dealership I wanted to be able to describe it clearly. So As I am in the Chilly Chicago area I thought I needed to determine under what conditions it starts bucking. Here is what I found out.

    1. Temps in high 20's

    2. Had to drive it for about 20 mins before it exhibited the bucking/jerking  performance. Apparently had to warm up.

    3. It was mostly obvious while driving around a shopping area parking lot with a lot of stop signs..

    Next week im scheduled to take it in.

     

    Will advise when I have something to contribute. Again thank you for posting here.

    Rafeek


  7. I have the same problem with my 2019 edge built before Nov 2018

    On a whim I thought of mixing it up and used S mode then went back to regular mode. 

    There was a marked improvement.

     

    I also tried using my paddle shifter and got up to 8th gear, it has to be at approx. 2000rpm or greater to kick in.

     

    My suspicion is it has to do with oil flow in the unit but that is my uninformed suspicion.

     

    It's worth trying it.

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