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Hey there, I've seen a few other posts about this from several years ago, and nothing is quite the same situation. So my camera works about 5-10% of the time and all the other times I get the black screen and the "contact your dealership" message. On the rare occasion it works, it has had to sit in park for 5+ minutes, normally while I start the car early and get the kids outside and loaded up. Any info would help. Thanks!

this happened to my camera just today. I tried restarting the vehicle with no luck. Any idea where to start? I’m thinking checking the connections 🤷🏼‍♂️ this is a video of it in action https://youtu.be/zFI-YfZfid4

The camera on our 2011 Edge SEL had been frequently flipping upside down or going black and displaying "Contact Dealership," which according to TSB11-06-04 warrants a replacement of the backup camera. The dealership told me that they always replace the trim piece that the camera is mounted to since it is nearly impossible to not break the tabs, resulting in a $700+ bill. I could not find a guide online for the replacement of this camera, so I decided to take a couple of pictures and document what I did to replace it for my first post on this forum. It isn't exactly straightforward, but if you are careful you can do it yourself with just a few hand tools. Tools needed: 7/16" open end wrench 7/16" socket #2 Phillips screwdriver T20 Torx screwdriver Thin common screwdriver for prying Needle nose pliers for pinching plastic rivets Overview: To get to the camera, you must remove the plastic panel on the inside of the back hatch. This allows access to the nuts to remove the exterior trim piece the camera is mounted to. Once removed, you must separate the trim piece to get to the camera. Step 1: Remove 4 Phillips head screws from the underside of the interior hatch plastic panel. Step 2: On the left and right side of that panel, carefully pry the panel away from the hatch to expose the plastic rivets circled in red (picture is of the removed panel). A thin blade screwdriver or a panel removal tool will help these release without breaking. Removing the small panel in the red rectangle will allow you to get more light on the situation. Once you release the circled ones, the rest pop free with a gentle tug. Set panel aside. Step 3: Unclip the 2 plugs in the yellow rectangles. Remove the 6 nuts in the access holes indicated by the black circles. In the black rectangles (one offscreen to the right indicated by arrow), pinch the wings of the plastic rivets with needle nose pliers to allow them to slip through their holes. Exterior trim panel should now be loose. Close the hatch, remove the panel along with the wire harness. This will require you to remove the rubber plug along with it. Step 4: Take the trim panel over to a work area. There will be 6 studs protruding from the back of the trim panel. The two to the far left and two to the far right must be removed to separate the painted piece from the unpainted piece. To remove these, take two of the nuts removed in the previous step and thread them on to a stud back to back. Using the open end wrench and socket, tighten them against each other. Once tight, you will be able to use the open end wrench to turn the lower nut counterclockwise to remove the stud. Once removed, use the socket and wrench to remove the nuts, then move on to the next stud. Step 5: This is the delicate step that prompts dealers to replace the whole trim panel. On the underside of the trim panel are thin rectangular slots that you can fit a thin-bladed screwdriver in. Insert it as shown in the picture, and carefully pry up as you gently try to separate the clip from the slot. Do this for each clip along the bottom. There is one additional clip in the center with no access slot, you just have to get inventive and pry it whatever way you see fit. Step 6: Remove the screw circled in red and remove the plastic retainer it was securing. The camera will now come free. Unplug and replace with new camera. Step 7: Reverse all of the above steps. Use the double nut trick to reinstall the studs. You will likely need another person to help you reinstall the interior hatch panel because you have to get all of the plastic rivets lined up to pop it into place. Hope this helps someone else! If anything was not clear, please let me know. Thanks!

Used to be able to back up then place in drive and the camera stayed on until it reached a certain speed. Now it doesn't do that. What is different?

As a newly-anointed Edge owner, hello and thanks for all the info in this forum. I've learned a lot already, but it seems like most of the backup camera woes are also with the FMT system. I just purchased a 2012 Edge SEL without FMT. It just has the regular small screen Voice Sync system. The dealer promoted the car as having a backup camera and there is, in fact, an OEM camera above the license plate. Having test drove a couple Edges with backup cameras I didn't consider that this one wouldn't actually work. Shifting into reverse activates the park assist sensors, but the screens do not change to indicate anything about a backup camera. Although the Carfax is clean, I'm starting to worry that the liftgate was replaced at some point, due to the presence of a non-functional camera. I've been investigating this by reviewing the '12 option packages and have concluded that while the backup camera was available without FMT, it was not available without also getting leather. Since I have cloth seats, I think that having a factory backup camera was impossible. Firstly, can anyone confirm that this camera is not factory? Were the cameras available as one-off dealer-installed option or only included in factory option packages? Secondly, since I really wanted a backup camera, is there any way to check if this one is hooked up to anything? Are there specific wires I can check for in the lift-gate wire bundle? Are the non-FMT radios compatible with backup cameras and are there install guides around for hooking up to non-FMT systems?\ Any help would be greatly appreciated.

Hi I am looking at purchasing a 2013 Ford Edge Sel which has all the trim options I want besides the backup camera. It has the myford touch screen and sync and I am surprised it didn't have a backup camera. I want to find out if its even possible to buyOEM backup camera and have it work in the car? How will the car know to switch to the screen when in reverse, how to get thebackup distance lines? Is it just a software update that will need to be installed by the dealer after I install the camera? How much does the software update cost? The vehicle is at a good price and would be worth me spending up to $300 to get a backup camera installed but if it is going to be problematic I will just hold out for another Edge that has everything I need. Quote MultiQuote Edit

Hi I am looking at purchasing a 2013 Ford Edge Sel which has all the trim options I want besides the backup camera. It has the myford touch screen and sync and I am surprised it didn't have a backup camera. I want to find out if its even possible to buy OEM backup camera and have it work in the car? How will the car know to switch to the screen when in reverse, how to get the backup distance lines? Is it just a software update that will need to be installed by the dealer after I install the camera? How much does the software update cost? The vehicle is at a good price and would be worth me spending up to $300 to get a backup camera installed but if it is going to be problematic I will just hold out for another Edge that has everything I need.

Ok folks. So I had my rear camera replaced and Now I don't have the rear camera guidelines showing on the screen. I checked the settings and they are set to ON to show guidelines. I did some searching on some other Ford Forums and found that several other people had this same issue when having a new camera installed. Please note: My old camera showed the guidelines perfectly fine and all of the settings are properly set to "ON". In searching the F150 and Explorer forums some people have noted that the SSM for this is SSM 22105. The dealer may need to do a RCV configuration after the camera replace. If they don't then you will not be able to function the girdlines. Does this make sense to any of you? Any idea if this RCV config can be done without having to go back to the dealer?

Is it possible to add a backup camera to the the Edge SE and use the in dash screen?

Whenever I back my car up in a very low light area, the picture displayed from the backup camera is extremely grainy. Does anyone else have that problem?