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Found 4 results

  1. Our 2015 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns. We thought something not right. So, we took it to the dealership the next day. What dealership told us they think it's a broken flexplate and they gave me an estimate of 6,000$-8,000$ to fix that issue. The dealer asked Ford if they will cover the repair and Ford said they will only cover 1,450$. The edge has 66,000 miles on it, which is just over 6K miles from there 60,000 miles warranty. I have friends who work at Ford. After talking to them and reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault. Ford even recalled certain run time Edge for that exact same issue. I asked my dealer why Ford is not covering all which is basically their manufacturing fault and they asked me to call Ford customer care directly. I just called them and they are basically blabbering the same thing saying we support what dealership recommends. If dealership thinks Ford will cover then Ford will otherwise just keep the receipt in case Ford decided to cover that in future. This is insane!!!!!!!!!!! FORD DOESN'T WANT TO TAKE RESPONSIBILITY OF THEIR OWN FAULT". They expect their customer to spend 5,000$ on a repair just after 4 years. Obviously a crack never happens suddenly. If probably started way before 60K miles. It's only large enough now to create a noise. A flexplate crack means there's something else wrong and ford should take responsibility for that. They can't expect their customer to pay expensive repairs on a new car. Should I take my car to a different dealership or a different repair shop to check? I can't afford 5,000$ repair.
  2. I bought a used 2015 Ford Edge Titanium. The sunroof works. It goes back like it should. However, when I close it, it works fine the first half but then stops. When I click close again it doesn't close. I have to hold the close button, which is fine, but when I hold to close, it closes slowly and makes a clicking noise. Seems like something is off. Anybody deal with this before? Thoughts?? Ideas?
  3. We are trying to decide whether to purchase a 2015 Ford Explorer or a 2015 Ford Edge for our new tow vehicle. The owner's manual (depending on which version of each manual) is requiring that the battery be disconnected whenever towing. Granted, a somewhat convenient disconnect could be installed, but we are hesitant to go to the extra effort in using this. Has anyone had any experience on using either of these vehicles as a tow vehicle? And, do you disconnect the battery when towing, or use a work-around? If the battery is disconnected, how do you power the supplemental brake and tow lights? And, does anyone have any knowledge on Ford's reasoning for disconnecting the battery? Local dealers only guess is that the battery will be drained if it is not disconnected. Couldn't we just run a charge line from the motor home to keep the tow vehicle battery charged as we have done in our Honda CRV?
  4. 2016 Ford Explorer Gets a New Face, 2.3L EcoBoost Engine and Platinum Grade http://www.carscoops.com/2014/11/2016-ford-explorer-gets-new-face-23l.html I see similarities to the 2015 Edge.