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Showing results for tags 'crack'.
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Our 2015 Ford Edge recently started a rattle noise when we start the engine. The noise goes away when we start driving and comes back again when we stop in a signal or take turns. We thought something not right. So, we took it to the dealership the next day. What dealership told us they think it's a broken flexplate and they gave me an estimate of 6,000$-8,000$ to fix that issue. The dealer asked Ford if they will cover the repair and Ford said they will only cover 1,450$. The edge has 66,000 miles on it, which is just over 6K miles from there 60,000 miles warranty. I have friends who work at Ford. After talking to them and reading a few other forum articles regarding this issue what I found out it is a very common issue for Ford, which is almost always a manufacturing fault. Ford even recalled certain run time Edge for that exact same issue. I asked my dealer why Ford is not covering all which is basically their manufacturing fault and they asked me to call Ford customer care directly. I just called them and they are basically blabbering the same thing saying we support what dealership recommends. If dealership thinks Ford will cover then Ford will otherwise just keep the receipt in case Ford decided to cover that in future. This is insane!!!!!!!!!!! FORD DOESN'T WANT TO TAKE RESPONSIBILITY OF THEIR OWN FAULT". They expect their customer to spend 5,000$ on a repair just after 4 years. Obviously a crack never happens suddenly. If probably started way before 60K miles. It's only large enough now to create a noise. A flexplate crack means there's something else wrong and ford should take responsibility for that. They can't expect their customer to pay expensive repairs on a new car. Should I take my car to a different dealership or a different repair shop to check? I can't afford 5,000$ repair.
Enjoying my commute today in my 2015 edge and this GMC land yacht in front on the interstate throws a large rock (not some pebble) at my car. I see it and duck, but my windshield took the brunt. THRACK! My heart sank and cussing ensued. I have what appears to be a starburst about the size of a quarter and a chip next to it that scuffed the glass. Not sure it can be drilled & Filled. Now I have to decide if I should wait till winter wraps up till I replaced this thing. Roads in Memphis during the winter are a mess. My vanity does not want to wait. This will be a full out of pocket expense too as my insurance has a 500 deductible. My ford probe's windshield seemed to be a Rock Magnet. I sure hope this is not the case with my new edge. Not even a full week of ownership and my new ride gets violated. Sigh ~ Sorry, had to vent. D
I was washing the Edge last week and noticed cracking on the inner edge of the finished portion of the wheels, so I mentioned it to the service manager at the local dealer. He took photos and I just recieved a call saying Ford will be replacing all four wheels. Has anyone else had problems with the finish on the 22" Sport wheels? A littile history...I've had a few minor quality issues with the interior of the vehicle and was getting a bit disappointed with the vehicle but I'm pleased to see that Ford is standing behind it's product. I was starting to consider trading the Edge for another Jeep. I traded a Jeep SRT8 for the Edge. I knew I'd lose the power, but didn't expect such a difference in quality, fit and finish. However, I had serious mechanical problem with the Jeep, which was the reason I decided to move on.