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Hi all, I have the 2011 Edge Sel (secondhand. Since I acquired it, it came with the detail.). The knob on the central control doesn't work when I want move up or down the vol (no screen shows any alerts or movements.) all have the same vol (radio, bluetooth connection, calls..) the volume button on the wheel does not work, but only that, the voice command, the set button are working. Mykey is enabled but It does not have any restrictions, if so, you could lower the volume but not raise it to the maximum, I think so. Nor can I modify any settings that have to do with audio on the screen. If someone knows what is happening and can explain it to me, I will appreciate it.

SSM 47424 – 2017-2018 Various Vehicles – Speed Compensated Volume Feature Inoperative Some 2017-2018 Continental, MKC, MKX, MKZ, and Fusion vehicles with an instrument panel center mounted speaker and 2017-2018 Escape vehicles with Sony audio systems may exhibit an inoperative speed compensated volume feature. This may be due to the calibration in the audio control module (ACM). To correct the concern, reprogram the ACM to the latest calibration using the appropriate Ford scan tool release 110.03 or higher. Make sure you are connected to the internet when entering module programming to obtain the latest updates. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual. APPLICABLE VEHICLES 2017 – 2018 CAR: PL D544N CONTINENTAL 2017 – 2018 CAR: C7 CD391N FUSION 2017 – 2018 CAR: C9 CD533N MKZ 2017 – 2018 TRUCK: M2 C520N ESCAPE 2017 – 2018 TRUCK: ME C489N MKC 2017 – 2018 CAR: D9 U540N MKX Service Information & Reprogramming Module Reprogramming Diagnostic Software Interface Device Complete Vehicle Diagnostics Module Programming 1996-2017 Model Year 2018-Present Model Year 1996-2017 Model Year 2018-Present Model Year IDS/FDRS VCM, VCM II, VCMM X X X X FJDS/FDRS Compatible J2534 Devices (Including VCM II and VCMM) X X X Detailed system requirements, installation, and support information for each product is located under the diagnostics tool support tab for each product. Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS) For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration files. Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS) For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration files. Latest Calibration Information Module Build Data (As-Built) Use VIN to obtain As-Built data www.motorcraftservice.com

Sometimes when using the volume up/down rocker on the steering wheel, it either doesn't response, or it "sticks", either minimizing the volume or blowing my ears off. It doesn't appear to be physically sticking or experiencing issues, and it's extremely clean (never had a spill or water, etc). Is this is a software bug, does anyone else encounter it?

We have a 2013 Ford Edge Sport. We are having a difficult time getting the volume of the voice for the GPS to stay at a reasonable level. It's possible we did something to lower it, unknowingly, although I don't know how. It got really quiet. We could barely hear it. We adjusted the System settings (I think it was the "System Prompt Volume"). We got the voice volume back up. It was OK for a while. But then, it got quiet again. And again, we raised the volume. Now it's too loud. We keep turning it down, but it doesn't seem to matter. There is also a setting under "Voice Control/Voice Control Volume". But I don't think this is the one we want. Can someone help us??? Patti

Yesterday, I drove to the gym and back, all the audio worked, normal radio, normal Line-In for the iPhone music. Today, I turned it on all normal normal, and while everything appears to be functioning correctly, I'm getting zero volume. I know CD's are playing because the track time is playing, I know the radio is getting reception because it describes the station... yet with the volume on, mid-range or all the way up, nothing is happening. No white noise, no high-pitched whines... nothing. I checked all the fuses for everything related and those are all fine. Any other ideas out there? Has this happened to anyone else?