Search the Community
Showing results for tags 'warning'.
Found 3 results
OK, so the quick story goes like this. My Edge was in before the 60,000 KMs for the door ajar. They had me believe they changed the switches at that time, but only "cleaned" things as per Fords direction, protocol to follow. That's fine Solved the problem for a month or so. Just long enough to have me clear the 60,000. In this time Advance Trac Service begins illuminating occasionally. Apparently there is a TSB on this, checking on this site. So I bring it in, I have purchased warranty up to 200,000 KMs, the top that FORD offers through dealership before the 60 expired. So, andyhow, I bring the vehicle in, the new switch for drivers door is installed and it's fixed and they tell me they replaced the switch in the gear selector console. That warning is gone now too. Charged me $113 including tax for this. BUT, if they didn't repair the door ajar correctly/completely before the warranty expired. AND there is a TSB on the Trac Service warning, then why should I pay for the deductible. Any Ford Reps on here have an answer? I paid but I'm VERY skeptical of things and this vehicle now. I play by their warranty requirements to a T. The dealership changes my oil, filter etc every service interval. Cabin filter, air filter too. I'd rather be doing things myself to tell you the truth... and I can too. Probably MUCH more "attentive" to details than their rushed systems and mechanics at the quick lube. But anyhow... hope some Rep rings in here.
ANDERSONBD posted a topic in 2011 Edge & MKXHi Guys, first post here.. So I purchased a 2011 Ford Edge roughly 2 years ago. It was great until about 2 or 3 months ago. One day I came out to the car and the battery was dead. I jumped it and it was fine for a while. Then about 2 months later, it started saying "Low Battery" on the clock/radio and was starting a little rougher. Within 2 days, it was saying "Battery Saver" and then eventually just didn't start. I got out of the car, walked to the front and heard a LOUD rattling, like a rattlesnake inside the car. All the "HI PWR" black fuses were rattling so hard that they were vibrating everything. I quickly disconnected the fuse box because I was worried that an airbag was going to deploy or something. I had a brand new battery in the garage that I had purchased 2 weeks prior (by mistake for my boat - needed a deep cycle). COOL, what are the odds!?! So I put the new battery in, everything's perfect. Within 3-4 weeks it starts saying "LOW BATTERY" again on the clock. Within 1 day it was dead and refused to start again (This time it was saying "Check charging system"). *** By the way, I've also been having the stupid DOOR AJAR problem for about 6 months now *** So I called FORD service and explain the situation and give them my info. She tells me that my vehicle is still under warranty and even if it wasn't, that I had purchased the "best extended warranty that they offer". I bring the car in, explain everything, have to sign to agree that I will pay the $110 diagnosing fee, regardless of what they find. I get a call back within a few hours saying that my battery is bad (no $*, why do you think I brought it in?). It is a 1 month old battery that was brand new when put in the vehicle. Then he proceeds to tell me that the only way to properly diagnose it is to purchase the $180 Motorcraft battery, have them put it in, and then re-diagnose it. He tells me "This battery from Wal-Mart is a low quality battery and we can only properly diagnose it with a brand new high quality battery from Motorcraft". (I'm not sure why they'd assume that there's something wrong with a brand new battery and a prior 3 year old battery just dying instantly and not something electrical). He also informed me that I am completely out of warranty and the only thing the extended warranty covers is lubricated parts in the powertrain. (awesome). So it's going to be: $109.95 for diagnosis $180 for battery $479 for door latch replacement for Door Ajar (haha, F you buddy). This is a safety hazard to begin with. The doors won't lock when driving. Sounds like something a recall should take care of. I'm not really sure what my avenue should be. it's obvious that it's either something electrical or the alternator. A healthy battery shouldn't die in a month in a 3-4 year old vehicle. I'm not sure why they can't test my car with a battery that they have in the shop. I wonder if I bring my dead Motorcraft battery and drop it on his desk if he can test that "high quality battery" and see why it failed... I feel like my only avenue at this point is to either pay a bunch of money for them to do exactly what I just did (replace the battery), or to take it to a shop that will actually try to figure out what's wrong instead of blame it on a new battery. Thoughts?