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Water Leak! Help!

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Had the car inspected/repaired per SB this morning. There were no signs of leakage and they put some of the dinosaur snot on the joints, so looks like I'm OK.

Whew!

Edited by Frisco1522

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Has Ford figured out the leak issue? Did they resume production?

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Amazing how Ford can keep production going, but can't get parts to the dealers to fix the leaky Edges they have already sold. Still waiting. Car has 1,400 kms on it and has been at the dealers for 56 days. Still no satisfaction. When I bought this Edge, my first Ford, I thought I could depend on Ford to stand behind their product, like the other manufacturers do.

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Amazing how Ford can keep production going, but can't get parts to the dealers to fix the leaky Edges they have already sold. Still waiting. Car has 1,400 kms on it and has been at the dealers for 56 days. Still no satisfaction. When I bought this Edge, my first Ford, I thought I could depend on Ford to stand behind their product, like the other manufacturers do.

I wouldn't let this be your only view on Ford products... At least Ford isn't asking the taxpayers to EAT 10+ Billion of our Tax dollars so they could keep producing vehicles.

 

I am Truly sorry to read your posts and the very poor time frame to get your edge back to you.... I too would be FURIOUS!

 

We are waiting for this FIX to be resolved so we can buy a new titanium Edge. Really wish I wouldn't have to let something of this quality hamper my decision to wait to buy...

 

Hope it is resolved very soon.

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Amazing how Ford can keep production going, but can't get parts to the dealers to fix the leaky Edges they have already sold. Still waiting. Car has 1,400 kms on it and has been at the dealers for 56 days. Still no satisfaction. When I bought this Edge, my first Ford, I thought I could depend on Ford to stand behind their product, like the other manufacturers do.

Have you contacted the ford support here on this bulletin board. They have given me and my wife lots of help in getting things done with the dealerships...and they immediately got the regional rep involved, which really accelerated the process. My wife and I qualified for the buy back, so our dealer has found us the exact edge sport we had and is now getting it ready for us. We will hopefully get it before the weekend....I sure hope your situation turns out as good as ours. Ford and the ford reps have been really good to us......with the dealers being ok, once they understood the problem and Fords stance on this CS issue.

Edited by cds71

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Has anyone experienced complications from the water intrusion? I had my edge for 10 days before finding the water leak in the compartment. My dealership scheduled an appt. for my edge to meet the water specialist a week from my call. I parked my car for 4 days to take a business trip and returned to a mold infested disaster and took it directly to the dealership. It has been 9 weeks and no resolution, my car is still at the dealership, I am on my 2nd rental company and 5th rental car....no end in sight! I am curious if anyone else has had a mold outbreak and what ford did to remedy it. I have photos but cannot figure out how to post them.

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They are replacing some vehicles - not sure if mold fits the criteria for replacement but it sounds reasonable to me. They could just be waiting for new carpet if they believe that's all that was damaged. The dealer should be able to tell you exactly what Ford is doing and why.

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Our nightmare continues..

Been so long going, forget how many days its been really..

 

Was on the BC Ferry from Victoria to Vancouver this morning when I got a call from our "Customer Service Manager".. Went to voicemail as I was trying to enjoy the end of our holidays...

 

Yeah no good news at all.. We're on an "Emergency wait list" for parts.. Apparently she can't tell us where we are in the queue..

Still making payments on a shell that's sitting at the dealership (everything's ripped out).. Oh but they'll look at compensation once everything's completed..

 

On our second rental unit with Budget, they swaped us out because we racked up the KM's on the first one... and on our way to doing it to the 2nd one too ha ha..

 

The way this is going, I'll be lucky to see my truck before it snows..

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Have you contacted the ford support here on this bulletin board. They have given me and my wife lots of help in getting things done with the dealerships...and they immediately got the regional rep involved, which really accelerated the process. My wife and I qualified for the buy back, so our dealer has found us the exact edge sport we had and is now getting it ready for us. We will hopefully get it before the weekend....I sure hope your situation turns out as good as ours. Ford and the ford reps have been really good to us......with the dealers being ok, once they understood the problem and Fords stance on this CS issue.

I have been in constant touch with my dealer and so far, Ford Customer Service and the regional rep have been all promises and no action. I'm now at 87 days and counting!

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Edgy....that in my opinion is totally unacceptable.....so what are they telling you is the hold up?

 

Sorry to hear that you still have not had a resolution to this problem.

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Strange that some get immediate resolution and some are still waiting. I wonder if the dealer is the difference?

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Strange that some get immediate resolution and some are still waiting. I wonder if the dealer is the difference?

very strange.....from the time we notified our dealer to use picking up our new edge.....was 30 days.

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It is almost over! My dealer has done a dealer trade to get me a new Edge and Ford is finally approving a deal for me to get out of my Leaky Edge that has been at the dealer for the past 93 days. I pick up my new Edge on Monday and will finally have this thing settled. We really like the Edge and are happy to try another one, now that they have learned how to build them. I do hope that Ford will pay more attention to customer service in the future though.

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Just because you had the recall performed don't for a second think your water leak problems are over. New February build '15 Edge purchased May 30th, no water ever leaked inside the car, recall performed September 17th, half hour in the body shop at most, two inches of rain early Tuesday morning 9-29, Wife drives the car a couple times and notices leaving wet foot prints when exiting the car. Feels carpet and it's sopping wet. Call dealer, body shop locked up, nobody in on a Saturday morning, talk to Service Manager. I'm not sure I successfully conveyed my frustration to him.

 

I didn't find this forum until after We bought the car, if I had known then what I know now by reading these two topics about Pre-April build cars, No WAY would I have bought the car sitting in our driveway. Not even sure I'd have bought an Edge!

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Further info, paid the dealer a visit right after lunch Monday 10-5, talked to sales mgr, never got a phone call in am, guy I talked to Saturday didn't leave the body shop mgr a note or message like he said he would, plus body shop mgr gone on Monday anyhow. But dropped Edge off Monday night, jumped in loaner car (base model Focus) and went home. Get call about 1PM Tuesday, Edge is fixed/done. Pick car up Tuesday late afternoon, 5:30 pm. Carpet still slightly damp, not replaced.

 

Small rain shower Thursday afternoon. Wife buys a few groceries on way home from work. Leaving wet foot prints again. Carpet is very wet, not quite sopped, but light shower today vs Two Inches of ran last time.

 

FMC & Dealer get one more shot at fixing it and it gets Lemon-Law'd! I'm getting tired of my car passing their water leak tests but any precipitation finds it's way into the car and soaks the carpet. Ford's built MILLIONS of cars, it's absolutely unbelievable to me that they built new Edges for 2-3 MONTHS with water leaks this bad!

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Unreal. This is a nightmare. My first new car in 25 years, and this is the quagmire I find myself in.

 

I bought my Edge on June 16. The vehicle was built on 4/10/15. I didn't find out about this until October 3rd, when I went to vacuum the car before a family vacation and found water standing in the driver's floorboard. I did a Google search, and Service Bulletin 15B21 is what I find.

 

When I bought it, the dealer never mentioned anything about this, and I was not aware of it. My car had been tagged as 'Repaired' by the dealer before I purchased it, although clearly it was not. I called in a panic, and they put it in the shop for repairs. They took out the entire interior including the dashboard, removed the front doors, the rear bumper and the rear wheels. The removed the intake maniford, and cut away some of the firewall padding. They put black goop on the body, cleaned the floor, replaced the complete wiriing harness, the padding, the carpet and the floormats. Three weeks later and three revisits, they sent me on my way.

 

I asked Ford to exchange the vehicle for a new one, and I found out today that they have refused. I am concerned about mold, leaks they missed, leaks they think they fixed but didn't, and leaks they fixed that will give up over time. I have no confidence that the vehicle is right - or ever will be. I don't know what other recourse I have, so I am reaching out to all of you for help. For advice, for contact names and/or telephone numbers - anything you can do to help. If Ford doesn't exchange my vehicle, I am afraid I will have to. Otherwise, every time I wash the car or it rains, I will be forced to check the carpet for water, and sniff around for mold and mildew I will continue to do this until I finally give up and trade it. That will be a shame, too. I love the Edge - just not this one.

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It's entirely possible they have fixed the problem and you won't have other issues. There won't be any mold if they replaced the carpet and padding unless it continues to leak. At this point it sounds like they've fixed the problem - that's why Ford won't exchange it. I think you need to wait and see if it leaks again. Take a hose to it and see if it still leaks.

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Yes, you are correct. It sounds like they've fixed the problem. Unless they haven't.

 

That is really the rub. They said it was fixed once. It wasn't, and had to be fixed again. I am supposed to believe that this repair was done better/more completely/more effectively than the last time they fixed it. I just don't have any confidence that it has been fixed. And all I can do is to keep checking it until I find water in it again. Just because I don't, doesn't mean I won't so I will be forced to check it continously for the rest of my ownership. And to make matters worse, taking all of that out and putting it back in can lead to squeaks and rattles down the road. I really planned on keeping this car for the long haul. I just don't think I can now.

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sm; Living in Tenn. as you do I expect it won't take long for the fall rains to be "the tell" for your Edge. Hopefully your done with further issues, but if not, you have a good case for a lemon law repurchase by Ford. Look into what your state offers as lemon law protection and keep a log of dates, attempted repairs, and conversations about the issue and who said what and who did what. Hopefully all will be fine, but just in case... Be prepared, and keep us posted as to how things go. Good luck!

 

Also please add your attempted repair to this thread: http://www.fordedgeforum.com/topic/18423-post-15b21-leak-repair-follow-up-report/

Edited by Chipster

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Under Tennessee Lemon Law, it applies to any car that can't be repaired after 3 tries by dealer or manufacturer, or, is unable to be driven for 30 says or more; whole under warranty.

They feel that they made the proper repairs and you (at this time) have evidence to dispute that. If is indeed fixed, you now have a great car.

Edited by enigma-2

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Thanks guys - I appreciate the help. I have been making notes regarding my phone conversations, but I will take your advice and make a journal of all of my visits to the dealer and what happened at each one.

 

You are right - the car is great and I do not regret anything about the choice. I am trying to keep a positive view, but it is VERY difficult. True - the car may be fixed. I really want it to be. The difficulty that I have - and everyone that has a vehicle with this issue should also have - is that it may not be fixed. The only way that I can know ANYTHING with absolute certainty, is if I find water in it. If I do, then I know it isn't fixed. If I don't find water in it now, what does that mean? Does it mean that it is fixed? Does it mean that no water will ever come in? I don't think I can assume that. It only means that no water has gotten in as of that day.

 

As I said before, I will end up having to check it every time I wash it, or drive it in the rain. I will have my daughter check the rear passenger carpet for moisture. For the next few days after every heavy rain, I will sniff around the interior for a mildewy smell. That will become my ritual. Unfortunately, I am afraid that I will be forced to perform this ritual the entire time I own the car, because I simply do not have any confidence in it. I love the car, which makes this just that much worse.

 

I just hate this so much.

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You don't have to wait for rain - take the hose to it and soak it down really good for 20-30 minutes. Pour buckets of water around the problem area. Do everything you can to make it leak now. If it doesn't leak after all that then the chances are really good that it's fixed permanently. Then check it after the next couple of hard rains - if it doesn't leak after that I wouldn't worry too much about it.

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