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2008explorer

Tail light Condesation

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Hello, I bought my new Edge SEL in November of 2016.

Since then I have had the tail lights replaced 3 times and once on the rear lift door due to water inside the lamps!

I have 80,000kms on it now so no warranty left and the rear lift door lights are full of water AGAIN?? 

The dealer ship told me I would be responsible as there is no warranty on my car!

I thought parts had a 1 year warranty on them?

They told me that warranty goes back to the first claim???

I am really pissed at FORD over this to the point that I could sell my Edge and NEVER buy Ford again!

 

This water in the tail lights is a joke!

Who has ever heard of vented LED lights ?

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Lights are vented for two reasons... heat dissipation and pressure changes.  Pressure changes are independent of lamp type - incandescent, halogen, HID or LED.  Although LEDs themselves don't produce any significant heat, the circuitry to run them (called the driver, equivalent to the ballast on HID lamps) does produce a lot of heat.  That's why you'll see heat sinks and sometimes even fans attached to LED bulbs and why the enclosures will usually be vented.

 

As far as warranty goes, all of the "Big 3" manufacturers have the same policy regarding replacement parts.  The warranty starts with the first replacement and runs for the warranty period (usually one year) regardless of how many additional replacements are made during that time.  It is, after all, a limited warranty and that's one of the limits.  I agree that it's not fair but it's not a Ford thing.  I suspect that even the major imports have the same or similar warranties.

 

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23 minutes ago, TheWizard said:

Lights are vented for two reasons... heat dissipation and pressure changes.  Pressure changes are independent of lamp type - incandescent, halogen, HID or LED.  Although LEDs themselves don't produce any significant heat, the circuitry to run them (called the driver, equivalent to the ballast on HID lamps) does produce a lot of heat.  That's why you'll see heat sinks and sometimes even fans attached to LED bulbs and why the enclosures will usually be vented.

 

As far as warranty goes, all of the "Big 3" manufacturers have the same policy regarding replacement parts.  The warranty starts with the first replacement and runs for the warranty period (usually one year) regardless of how many additional replacements are made during that time.  It is, after all, a limited warranty and that's one of the limits.  I agree that it's not fair but it's not a Ford thing.  I suspect that even the major imports have the same or similar warranties.

 

So, are you trying to tell me that there are heat sinks and sometimes even fans attached to LED bulbs inside my lights?

I really don't think so!

Yes, aftermarket headlights have these because they are not stock!

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No, your tail lights don't have fans but they definitely have heat sinks.  Sometimes heat sinks are not obvious because they are integrated into the bulb structure (aluminum backing and similar technologies).  Sometimes they are external - my Mustang tail lights have fairly large aluminum discs on the backs of the LED modules.  With aftermarket they are usually integrated into the bulb structure for miniature bulbs (1157, 3157, etc.) and external for high output bulbs like headlights and fog lights.  But they are always there in one form or another - the physics of LED lamps requires it.  LEDs are sensitive to heat (like any integrated circuit) and will fail prematurely if heat isn't properly dissipated.

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Well I think we are off topic here.

I have been driving for 50 years and have NEVER had vented lights! 

Personally they are a joke for FORD to make money. 

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Okay, I understand... we're off topic because you don't like the answer to your question "Who has ever heard of vented LED lights ?"  You just want to be angry at Ford without getting explanations.  I'd bet that in your 50 years of driving you haven't had factory LED lights before (because if you did, they were vented).

 

 

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49 minutes ago, wildbillpookers said:

Well I think we are off topic here.

I have been driving for 50 years and have NEVER had vented lights! 

Personally they are a joke for FORD to make money. 

 

How would venting help Ford make more money?  Quite the opposite actually.

I agree with TheWizard on this one - you're just not happy so you're venting (see what I did there?) and you're not going to listen to any rational explanation.

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The replacement procedure for the tailgate light (center light bar) has a note for tightening the bolts or damage would occur. Check if there is damage and you can argue that maybe the tech did not follow the procedure & damaged the light. I am saying this because it is very odd that you had many replacements with the same issue, that is not normal. 

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Okay, maybe I am a little pissed!

I would think that a $55,000 dollar car would not have issues with the lights.

 

Wizard,...........Do you have water in your tail lights or are you good with that?.

Did you spend $55,000.00 on your car?

 

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17 minutes ago, wildbillpookers said:

Okay, maybe I am a little pissed!

I would think that a $55,000 dollar car would not have issues with the lights.

 

Wizard,...........Do you have water in your tail lights or are you good with that?.

Did you spend $55,000.00 on your car?

 

 

My buddies $140k E63S AMG Wagon has condensation in tails. Its an eyesore but if its just condensation and not falling droplets, you are fine.

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I have more than condensation,......I it looks like I showered inside the lens!

 

If he paid that much for his car, then he really doesn't care if there is moisture in the lights.

Edited by wildbillpookers

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32 minutes ago, wildbillpookers said:

Okay, maybe I am a little pissed!

I would think that a $55,000 dollar car would not have issues with the lights.

 

Wizard,...........Do you have water in your tail lights or are you good with that?.

Did you spend $55,000.00 on your car?

 

 

No, I don't have water in my tail lights but then my Edge didn't have the same style of lights.  I do get occasional condensation in my Mustang lights but only after major drops in temperature and it disappears fairly quickly (by the time I get to work in the morning).  I was going to say that I hadn't spent $55K on my car until I noticed you're in Canada.  That makes your $55K equivalent to about $41K US with current exchange rates and I spent $38K on my Mustang so  that's similar.  But it's also not the point.  Your tail lights are the same as on a base model Edge and your price indicates that you must have added a lot of options (considering that an SEL AWD starts at $38K CDN).  Spending $17K on options does nothing for the tail lights so your lights are the same as on a $33K base SE FWD model ($25K US)... not exactly luxury vehicle territory these days.

 

Do your tail lights have openings in the back for the bulbs/LED modules or wiring grommets?  If so, you can attach strings to some of those desiccant packages that come in electronics boxes (they're also available through Amazon) then put them into the lamps through the openings.  You could also try drying them out with a hair dryer on the lowest heat setting.

 

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1 hour ago, wildbillpookers said:

I have more than condensation,......I it looks like I showered inside the lens!

 

If he paid that much for his car, then he really doesn't care if there is moisture in the lights.

 

It doesn't matter how much you paid.   Occasional condensation is normal but it should clear up.  More than just condensation is a problem and it has nothing to do with whether the lights are "vented" or not.  The lights need to be replaced and if it's reoccuring after they're replaced then either the dealer isn't installing them correctly or they're using more defective parts.  A good dealer should be able to fix this once and for all.

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3 hours ago, wildbillpookers said:

I have more than condensation,......I it looks like I showered inside the lens!

 

If he paid that much for his car, then he really doesn't care if there is moisture in the lights.


a bath maybe? When I shower it fogs up and goes away....

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Hi all - just purchased a new to me 2015 SEL AWD. Noticed that from the start - dealer said the same thing right out of the box once he saw I noticed it - totally normal, blah, blah, blah. However, mine is in the same boat - much more than a fine mist - definitely droplets, and it did not go away after the 40 min drive home. Guess I'll be making a visit in the next bit. Glad to see some validation of the issue here, and that (at least) there is "some" recognition of the issue by Ford. 

 

Anyways - thanks!

 

(and the convo btwn wiz and wildbill was/is hilarious - at no ones expenses of course, but wiz is spot on with his technical explanation) 

IMG_20190216_104246 (x800).jpg

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BTW - does anyone know a model year for the gen2 Edge where the lights were "fixed" i.e. didn't have the chance of this heavy kind of condensation? Or, did the Titanium lights (the full LED ones with the LED marker bars) not have this issue? Replacement parts for the bar housing are ranging from $750-980 (standard vs full LED) and $550-750 for the brake light housings. However if the full LED ones didn't have this issue, I'd be sorely tempted to buy those to eliminate this issue in the future.

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I am now having the same problem affecting my 2015 Edge Sport. I went to the dealer before the winter of 2018 and was given the condensation explanation for why there was mist/condensation in the taillights.  Now I'm 3 months out of the original 36 month manufactures warranty and of course, Ford does not want to recognize or admit to poor design which causes this problem.   I'm trying to enlist some help from my local news station to get Ford's attention.  If all else fails I will look into what it takes to file a class action suit.  IMO this problem is caused by bad design and Ford is attempting to discourage people from complaining by adding that bulls### condensation statement to the manual.  This is totally unacceptable. 

Ford Edge 20190326_142353.jpg

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I wish you lots of luck and hope someone will help you out.

I know the feeling all too well. You buy a new car and you want it to look nice.

Mine was a New 2016 Edge SEL, here is the light history.

Each time I had to fight tooth and nail and each time took around 2 months to complete.

In the course of 2 years, I had the signal lights changed under warranty (each side 3 times)! The light bar on the back of hatch which has the backup lights was replaced twice, once under warranty and the second time they said I would have to pay! When the job was done they waved the charges! I also had the headlights replace under warranty, they were not very bright and the lens looked dirty, they told it was spider cracks? Anyway, they were replaced when the car was about a year old. I'm done with Fords, the Edge will get traded off!

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I bought a 2016 Ford Edge a couple of weeks ago, the condensation was there when I picked up the vehicle, I thought it would go away...2 weeks later the condensation is still there (see pics). When I contacted the dealership the manager said it wasn’t a ‘safety issue’ so they refuse to do anything about it. Do I have any recourse?

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The owner's manual states what is acceptable. Drips of water are not acceptable if the vehicle is still under warranty it should be covered if, it is not it won't be. If the vehicle is still under manufacturers warranty the dealer should cover it if not call Ford. I was 3 months out of the manufactures warranty and had an extended warranty and it was still not covered.  Fortunately for me, the dealer recognizes that this is a problem and decided to cover half the replacement cost of the light and will install the replacement free of cost whenever I'm ready to deal with it.  I wouldn't be surprised if this problem results in a class action lawsuit because, in my opinion, this is a design problem that will eventually affect a lot of the Edges over time. Only time will tell.

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9 hours ago, BJP said:

I bought a 2016 Ford Edge a couple of weeks ago, the condensation was there when I picked up the vehicle, I thought it would go away...2 weeks later the condensation is still there (see pics). When I contacted the dealership the manager said it wasn’t a ‘safety issue’ so they refuse to do anything about it. Do I have any recourse?

Go to another dealership!

Keep on them. Talk to the CEO of the dealership.

I wish you all the luck.

Here is a story for you,....I use to see a lot of Ford Edges on the road before I bought mine.

I have had the tail lights replaced 4 times in total now!

So I decided that each time I went into the city I would walk around and look at every Edge I see.

I have to tell you straight out, I haven't seen the Titanium model or the Sport Model with water in the lights only the SEL?

So I've looked at over 30 Edges and so far it's the SEL model, maybe just a coincidence?   

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7 hours ago, Maxzar said:

The owner's manual states what is acceptable. Drips of water are not acceptable if the vehicle is still under warranty it should be covered if, it is not it won't be. If the vehicle is still under manufacturers warranty the dealer should cover it if not call Ford. I was 3 months out of the manufactures warranty and had an extended warranty and it was still not covered.  Fortunately for me, the dealer recognizes that this is a problem and decided to cover half the replacement cost of the light and will install the replacement free of cost whenever I'm ready to deal with it.  I wouldn't be surprised if this problem results in a class action lawsuit because, in my opinion, this is a design problem that will eventually affect a lot of the Edges over time. Only time will tell.

 

Stay on them. 

The last time I had mine replaced they told me they would only cover 50% and that I would need to pay the balance.

I refused and went to the CEO of the dealership. Told him the full story with photos. 

Long story short, they replaced them at no charge.

I hope it never happens again!

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