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Sync2/my touch bluetooth issues when receiving calls

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Hey folks,


I have a 2013 Ford Edge SEL. When I make calls I can hear/speak fine. When I receive calls and pick-up via the buttons on wheel or on the touch screen; I will hear the person for 1-2 second and then it goes quiet/dead. I have to then pick-up my phone, switch it to loud speaker and then back to sync/Bluetooth to continue the call and speak/hear.


I have read numerous forums and people suggest turning off "handoff" under general settings, also deleting the pairing, hard rebooting the sync system by removing the negative battery terminal or even a master reset. Nothing has proved to work.


Any advice would be appreciated.

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So updating the sync2 system to 3.8/3.10 seems to have fixed this issue. I am running an iPhone SE. Wondering if anyone else had the same problem?

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