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PTU Fluid Change at dealer

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4 hours ago, jmr061 said:

Ford identifies 75w-140 as rear axle fluid.

 

My Edge owners manual specifies 75W90 and I assumed it was the same grade for the 2008 Edge RDU.

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nope 80w90 is for the rdu, 75w140 for the ptu officially.  has not changed since inception.

https://www.mactgarage.com/gen-2-ford-edge-capacities-and-spec

https://drive.google.com/drive/folders/1KsuV6pzRRNZtRt2bQmdqmXeiJ79yp5oU

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Sadly sometimes it IS the mechanic and not the shop.  How the shop responds when they DO know is a testimonial to their character or lack thereof.  Glad you caught the perpetrator in the act tho, Jason, and that you stood up for yourself.  Most of us are now too meek and taught to be too per-lite for confrontation.

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6 hours ago, jmr061 said:

Ford identifies 75w-140 as rear axle fluid.  I wouldn't get excited about that.

 

47 minutes ago, WWWPerfA_ZN0W said:

nope 80w90 is for the rdu, 75w140 for the ptu officially.  has not changed since inception.

https://www.mactgarage.com/gen-2-ford-edge-capacities-and-spec

https://drive.google.com/drive/folders/1KsuV6pzRRNZtRt2bQmdqmXeiJ79yp5oU

OK, I meant 80W90 for the RDU, not 75W140 as @jmr061 and the invoice/receipt states.

 

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I agree with the other posts... Notify Ford.

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Get in touch with Ford direct and find out who the Zone Manager is for the area where you live.  Make a formal complaint with the Zone Manager office.  I've said this before but dealerships DO NOT like getting customer complaints that come through the local Zone Manager.  Ford corporate does not take this type of thing lightly.

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If you're feeling kind, you could let the dealership manager know that you expect appropriate action on their part, such as dismissal of the mechanic, or you'll be taking it as high as you can go with Ford Corp.

This mechanic/dealership are likely skipping safety related service items.

 

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13 hours ago, 1004ron said:

 

 

Stories like this and my own experiences are why I have done all my own maintenance and repairs for the last 20 years. It's not to save money or because I enjoy it - its because I need to know it was done right.

Edited by erikrichard
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Wow thats sad. Employees are just people, and people screw up, I know however for some reason I have tended to trust a Ford service employee more than say a Firestone or Goodyear shop.  Of course there’s no reason to but I did. The thing I don’t understand this is the “why”.  He’s getting paid anyway, so why not do it? Is he trying to get 3 paying jobs done at once? Is the service manager getting some kind of kickback on jobs?  It’s all so unfortunate.  Moral of the story - ask to watch.

Second story - when you ask for the old parts (for proof), remember that an unscrupulous person can bring out the dirty (air filter) and show you, when it’s not even yours... sad

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