Jump to content
Ford Edge Forum
Sign in to follow this  
Terrican

Cracked sunroof

Recommended Posts

I am looking for answers about what to do for cracked sunroof. Dealership took pictures and sending to Ford. I see there was already a class action suit started then dropped. Some people can get Ford to replace if under warranty. Others are replacing glass 3-4 times. What is the best why to approach this? I already filed safety concerns with NHSTA. 

Share this post


Link to post
Share on other sites

What year Edge?

Where does the crack occur?

Is there some circumstance that causes this? Extreme cold/heat?

 

Just picked up my 2018 new to me edge the other day. ?

 

Thanks

Share this post


Link to post
Share on other sites

Wavy cracks throughout the back sunroof. 2017 Edge with 13k miles. When I google it, many people complaining about same issue and Ford has not helped at all. Ford has fixed a few, sent people to insurance saying it was a rock, and charged people $2200 to fix it. I am not happy at all. Ford called for me to come back for more

pictures tomorrow. Sorry, I need bettee pictures without sky and powerlines. Look for wavy lines. Ridiculous! 

1302D3C5-FAE8-4318-B78B-F2D092111035.jpeg

DF7241B6-685B-47B2-A808-9BD282E49FC3.jpeg

Share this post


Link to post
Share on other sites

Does not look like an impact issue to me, but I would get it looked at by 2 or more independent parties.  I dunno if there is a workaround to involving the insurance company, since coverage has elapsed (1 year/12K miles IIRC).  But if Ford is pushing back, you can as well - pending confirmation from said parties that impact is not the issue.  People should not be required to have glass coverage when purchasing vehicles with BAMRs, it is not even suggested in the warranty or owners manual anywhere.

 

On a side note, this issue with glass is usually at low mileages/first couple of years of vehicle production.  Literally as if the glass needs time to "set" in place.  So it is possible that the frame is "settling", leading to stress fractures.  Much like house windows.  Just a theory.  Not a Ford-only issue for sure.

Share this post


Link to post
Share on other sites

Tempered glass just fails sometimes.  Usually shatters completely though.

Share this post


Link to post
Share on other sites

I have the same problem. Brand new 2018 Titanium with 5k miles on it. Garage kept. Sunroof cracked and has now spread. 

Dealer did a “pen test” and said a rock hit it. I say no way. 

I pushed and dealer sent photos to Ford who refuses to fix it. 

My insurance will cove it, but what happens when another “rock hits it” in 6 months? 

I’m filing a complaint with NHTSA. 

There are complaints everywhere on the internet. 

We own 2 Ford’s and will not ever buy another one since they won’t own up to this issue. 

 

Share this post


Link to post
Share on other sites

kind of severe to say no more fords.

I have had four with sunroofs a 2010, 2013 f150s an 2016 expedition and the 2012 edge...all with glass up top.

the 13 failed but not the glass, just the opening guts

 

rock chip....must be some weird rocks flying around...we have lots of gravel on our state roads and we do not follow close at all.

i have a few chips from LARGE rocks 1" in diameter. but no sun roof glass failures.

be stern with ford and call the 800 line and get people on board. 5k miles....seems odd...but anything can happen

Share this post


Link to post
Share on other sites

i had mine replaced with my 0 deductible glass insurance, i just said the temperature must've cracked it

Share this post


Link to post
Share on other sites

Did you get answers?  I have a 2018 Ford Edge Sport and the sunroof cracked in the first 3 months I had it.  Just this week I got a second rock chip and additional cracks have spread throughout the roof.  Needless to say, I am very disappointed in (a) sunroof quality (the rock chips are not large by any means) and (b) Ford Dealership's response that it is not a defect. 

Share this post


Link to post
Share on other sites

NHTSA has a running list of spontaneous glass breakages.  You should report it.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×