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Johndoejohndoes

Dealer is going to inspect my new vehicle for defects...what are my options?

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Sorry for another post, but my original post focused on the front end vibrating has quickly morphed from needed to get my tires balanced into something else completely different. 
 

I just got a brand new 2019 Ford Edge Titanium with all the upgrades this week and we love it.

 

What’s weird, is it MSRPs for $45K, and I got it for $31.4K before my trade in and taxes. There were two other vehicles exactly like mine with the same exact MSRP, except they weren’t as discounted as my vehicle was, and could be had for $34.4K. Obviously, I went with the cheapest one since they all were exactly the same. 


Since bringing it home, I’ve noticed some issues with minor cracks in the outer parts of all four tires, visible rust in the wheel areas, rust and corrosion underneath the vehicle after my mechanic inspected it, and rust on many parts of the outer trim all around the vehicle.

 

I’m bringing it in for service this week and I’ve spoken to Ford corporate, the sales manager, and service manager to document everything.

 

I’m not sure if I’m overreacting, but this doesn’t seem to be normal for a brand new car. Attached are all the pictures of what I’m describing, and it seems to be more than just surface rust. 

 

To be honest, I don’t want Ford to replace all the tires, trim and various parts...I want a new vehicle. My Ford dealership explained there could be slight surface rust, which I totally understand, but some of these pictures look way worse than surface rust and corrosion. Ford corporate explained there could be a way to get it swapped for the same type of vehicle at my dealership, but that only happens after inspection. 


I understand nothing is perfect, but I feel like this is unacceptable in a brand new vehicle. I just looked at my brothers 1 year old F-150 and he doesn’t have anything like this with his. Does anyone have advice or feedback?

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First - it’s not really a brand new vehicle.  It’s been sitting on the lot for almost a year.  That’s why it was $3k cheaper.

 

Unless there was some type of flooding at the dealership (which I doubt) that is normal for a 1 year old vehicle sitting outside.  Because it’s not being driven there was no engine heat to dry things off so it rusted a little faster but still looks like normal surface rust to me.  

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1 hour ago, akirby said:

First - it’s not really a brand new vehicle.  It’s been sitting on the lot for almost a year.  That’s why it was $3k cheaper.

 

Unless there was some type of flooding at the dealership (which I doubt) that is normal for a 1 year old vehicle sitting outside.  Because it’s not being driven there was no engine heat to dry things off so it rusted a little faster but still looks like normal surface rust to me.  

It was sold as a new vehicle. They didn’t say “why” it was discounted, I’m just putting it together now after noticing all this rust and corrosion.

 

Some parts look way more rusted than normal surface rust. Also, it seems to have gotten up high into some parts, but not inside the vehicle. How could that happen with rain?

 

What do you think the best course of action is? Regardless of what caused it, I don’t believe it’s acceptable to have to keep all this rust and corrosion that looks worse than vehicles that have been in use for years. I also don’t believe all my tires should have these cracks in the sidewall, that dies not seem safe.

Edited by Johndoejohndoes

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Is it possible your new Edge came from a lot in another state?  I'm thinking salt water pushed ashore by hurricanes in Houston, Florida, Carolinas etc.  A CarFax report would show you where the Edge has been all its life including the original destination.

 

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48 minutes ago, Gadgetjq said:

Is it possible your new Edge came from a lot in another state?  I'm thinking salt water pushed ashore by hurricanes in Houston, Florida, Carolinas etc.  A CarFax report would show you where the Edge has been all its life including the original destination.

 

Thanks. Going to ask for the CarFax to see where it was before my dealership got it. 
 

Again, if this was disclosed to me up front I would have probably passed on the “deal” as I’ve never seen this much rust on a vehicle. 
 

Of course, over the past couple days I’ve looked under friends and family vehicles and they don’t have rust/corrosion remotely close to this. 

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There's a few items such as the drive shafts, CV joints and brake rotors that are not painted and will always get some surface rust fairly quick, but the other painted suspension parts are quite typical for areas that salt the roads - quite possible that it was driven by the dealer or driven to the dealer on salted roads and never rinsed off.

 

In the photo of the brake rotor it looks like a bolt that's not fully tightened - got another photo of that?

 

It would be very difficult to stand your ground with the dealer on the superficial rust, but would admit, not something I'd like, and many dealerships have similar discounts on vehicles that don't show those signs, and don't believe that's behind the discount you got.

 

 

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It most likely sat on a dealers back lot, which many are not paved. Sitting for a long period of time on a dirt lot does not allow things to dry out as quickly as if it was on cement. Dirt retains moisture for quite awhile.

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Just have your vehicle sprayed with some oil-based anti-rust product and it should slow down if not stop the surface rust problem. Most of the parts you pictured aren't made of stainless steel or are unpainted so they all tend to get surface rust even when brand new, sitting on the dealer's lot. Also just driving in the rain is enough to make surface rust appear but no need for concern, as they all do that sooner or later. ;)

 

Claude.

Edited by 2FAST4U

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Update - the dealership is replacing it with a brand new vehicle.

Edited by Johndoejohndoes
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3 hours ago, Johndoejohndoes said:

Update - the dealership is replacing it with a brand new vehicle.


Well that’s a good dealer.  They really weren’t obligated to do that.  Good luck and next time be sure to inspect it!

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Did you have to pay more?

that rust is crazy it was probably in snow. 
I can show you my underside and it’s not that bad (15 Ford Edge).

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