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Wireless charging port

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Have a 2019 Edge SEL AWD with the turbo 4 cyl. Vehicle has the optional wireless charging pad.  Both of us have new OnePlus 8 Pro cell phones with wireless Q1 charging capabilities. Have tried to charge both phones in the wireless pad location(with both Otter clear protector on phone and protector removed). The screen has never indicated the phones were recognized or the phone was charging on either phone(per the Operators manual a message is suppose to indicate phone is charging). The Operators manual does not indicate anything needs to be done other than setting phone on pad to get phone to charge. Anyone else experience problem with wireless charging pad, or does some action to activate charging pad need to be preformed which manual does not indicate?

Thanks in advance.

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