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Has anyone had this problem for a couple of weeks my radio would give me static and eventually go out, no audio unable to change source. The next day it would work fine for a while, and then the same thing. Now I have no audio out at all. The radio appears to be on. It does not let me switch to AM or FM. I am stuck on wherever I am. 
 

The one thing I did notice is that the volume indicator is no longer blue when I turn up the volume the indicator is red. 

I have checked all the fuses, I have reset the radio, I have done a master reset and nothing 

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Because you failed to mention your Edge's model year, trim level, and radio type, below are PDF download links to Audio Control Module (ACM)/Bezel Diagnostic procedures for GEN I, GEN I +, and GEN II Edge models...

 

GEN I: Audio Control Module (ACM) Self-Diagnostic Mode - 2009 Edge Workshop Manual.pdf

 

GEN I +: Bezel Diagnostics Procedure - 2014 Edge Workshop Manual.pdf

 

GEN II: Bezel Diagnostics Procedure - 2022 Edge Workshop Manual.pdf

 

See if your Edge's audio system will allow you to access any of the described functions, and then report back on the outcome -- along with your Edge's model year, trim level, and radio type.

 

Getting your Edge's electronic modules scanned for Diagnostic Trouble Codes (DTCs), perhaps at your local national brand auto parts store, may also reveal useful information related to the radio problem.

 

Good luck! 

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Ok sorry

anyway it did not work.

I have a 2016 Edge Titanium 

BFBC8A4E-231A-4BC2-A5D6-83A2C14D1042.jpeg

21AA1DD8-2341-4D32-AF2E-EF9C1078335B.jpeg

AD4914AE-AB1B-4549-AFB2-E66BF38A88A3.jpeg

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Forgive my unnecessarily harsh choice of words that did not provide you the "Welcome to the Forum" that you deserve.

 

The 'Bezel Diagnostics' procedure for 2016 Edge with Sony audio is slightly different from the previously offered 2022 Edge version.

 

Give this document a look and a try, while I work toward providing you additional information...

 

Information and Entertainment System - Bezel Diagnostics - Sony Audio System - 2016 Edge Workshop Manual.pdf

 

Good luck!

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Diagnostic procedure from the 2016 Edge Workshop Manual: Pinpoint Test F...

 

SYMPTOM: No Sound From All Speakers


Refer to Wiring Diagram for schematic and connector information...

 

1967401380_InformationandEntertainmentSystem-WiringDiagramPg03-2016EdgeWorkshopManual.thumb.jpg.8d0dc3cbbeaab9218ff01001fa5b9bf9.jpg

 

Wiring & Connector & Module Document Download Links

Information and Entertainment System - Wiring Diagram Pg 03 - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Connector C4326A Details - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Connector C4326A-B-C Location - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Front Control Module (ACM) Connector C240B Details - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Front Control Module (ACM) Connector C240B Location - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Front Controls Interface Module (FCIM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Front Control-Display Interface Module (FCDIM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Front Control Module (ACM) Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf

Information and Entertainment System - Audio Digital Signal Processing (DSP) Module Removal and Installation - Sony Audio System - 2016 Edge Workshop Manual.pdf

 

Normal Operation and Fault Conditions 


REFER to: Information and Entertainment System - Operation and Component Description - Sony Audio System - 2016 Edge Workshop Manual.pdf. <<(Download Link)

See Audio DSP Module.

 

When the ignition status message from the BCM indicates that the engine is cranking, the ACM mutes the audio output.

 

If the audio DSP module detects an open, short to ground, or less than 3.5 volts on the enable circuit, the speaker output will be muted for all of the speakers.

 

A short to ground or short to voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the audio DSP module. In this case, a speaker fault DTC sets.


 

  DTC Fault Trigger Conditions

 

  DTC Description Fault Trigger Conditions DTC Type
B1142:27 Ignition Status 1: Signal Rate of Change Above Threshold Set by the ACM when an error is detected in the ignition status message from the BCM during engine start. Continuous
B13FB:11 Audio Enable Line: Circuit Short To Ground Set by the audio DSP module when a short to ground is detected on the enable circuit Continuous


 

Possible Sources

  • Wiring, terminals, or connectors
  • ACM
  • Audio DSP module


PINPOINT TEST F: NO SOUND FROM ALL SPEAKERS
F1 VERIFY THAT THE ACM (AUDIO FRONT CONTROL MODULE) AND AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE PASS THE NETWORK TEST
  • Using a diagnostic scan tool, perform the network test.

Did the ACM and audio DSP module pass the network test?
 
Yes GO to F2
No
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing).

  F2 CHECK FOR SPEAKER DIAGNOSTIC TROUBLE CODES (DTCS)
  • Ignition ON.
  • Using a diagnostic scan tool, perform the audio DSP module self-test.

Are any speaker fault Diagnostic Trouble Codes (DTCs) present?
 
Yes

REFER to the DSP DTC Chart:

 

DTC Chart: Audio DSP Module

 
  DTC Description Action
B1045:13 Chime: Circuit Open  
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
B13FB:11 Audio Enable Line: Circuit Short To Ground   GO to Pinpoint Test F
B13FD:13 Chime Input 2: Circuit Open  
REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
B1A01:01 Speaker #1: General Electrical Failure   GO to Pinpoint Test J
B1A01:11 Speaker #1: Circuit Short To Ground   GO to Pinpoint Test J
B1A01:12 Speaker #1: Circuit Short To Battery   GO to Pinpoint Test J
B1A01:13 Speaker #1: Circuit Open   GO to Pinpoint Test J
B1A02:01 Speaker #2: General Electrical Failure   GO to Pinpoint Test H
B1A02:11 Speaker #2: Circuit Short To Ground   GO to Pinpoint Test H
B1A02:12 Speaker #2: Circuit Short To Battery   GO to Pinpoint Test H
B1A02:13 Speaker #2: Circuit Open   GO to Pinpoint Test H
B1A03:01 Speaker #3: General Electrical Failure   GO to Pinpoint Test I
B1A03:11 Speaker #3: Circuit Short To Ground   GO to Pinpoint Test I
B1A03:12 Speaker #3: Circuit Short To Battery   GO to Pinpoint Test I
B1A03:13 Speaker #3: Circuit Open   GO to Pinpoint Test I
B1A04:01 Speaker #4: General Electrical Failure
  • For a LHR door speaker concern, GO to Pinpoint Test O
  • For a LHR door tweeter speaker concern, GO to Pinpoint Test P
B1A04:11 Speaker #4: Circuit Short To Ground
  • For a LHR door speaker concern, GO to Pinpoint Test O
  • For a LHR door tweeter speaker concern, GO to Pinpoint Test P
B1A04:12 Speaker #4: Circuit Short To Battery
  • For a LHR door speaker concern, GO to Pinpoint Test O
  • For a LHR door tweeter speaker concern, GO to Pinpoint Test P
B1A04:13 Speaker #4: Circuit Open
  • For a LHR door speaker concern, GO to Pinpoint Test O
  • For a LHR door tweeter speaker concern, GO to Pinpoint Test P
B1A05:01 Speaker #5: General Electrical Failure   GO to Pinpoint Test Q
B1A05:11 Speaker #5: Circuit Short To Ground   GO to Pinpoint Test Q
B1A05:12 Speaker #5: Circuit Short To Battery   GO to Pinpoint Test Q
B1A05:13 Speaker #5: Circuit Open   GO to Pinpoint Test Q
B1A06:01 Speaker #6: General Electrical Failure   GO to Pinpoint Test K
B1A06:11 Speaker #6: Circuit Short To Ground   GO to Pinpoint Test K
B1A06:12 Speaker #6: Circuit Short To Battery   GO to Pinpoint Test K
B1A06:13 Speaker #6: Circuit Open   GO to Pinpoint Test K
B1A07:01 Speaker #7: General Electrical Failure   GO to Pinpoint Test L
B1A07:11 Speaker #7: Circuit Short To Ground   GO to Pinpoint Test L
B1A07:12 Speaker #7: Circuit Short To Battery   GO to Pinpoint Test L
B1A07:13 Speaker #7: Circuit Open   GO to Pinpoint Test L
B1A08:01 Speaker #8: General Electrical Failure
  • For a RHR door speaker concern, GO to Pinpoint Test M
  • For a RHR door tweeter speaker concern, GO to Pinpoint Test N
B1A08:11 Speaker #8: Circuit Short To Ground
  • For a RHR door speaker concern, GO to Pinpoint Test M
  • For a RHR door tweeter speaker concern, GO to Pinpoint Test N
B1A08:12 Speaker #8: Circuit Short To Battery
  • For a RHR door speaker concern, GO to Pinpoint Test M
  • For a RHR door tweeter speaker concern, GO to Pinpoint Test N
B1A08:13 Speaker #8: Circuit Open
  • For a RHR door speaker concern, GO to Pinpoint Test M
  • For a RHR door tweeter speaker concern, GO to Pinpoint Test N
B1A09:11 Speaker #9: Circuit Short To Ground   GO to Pinpoint Test R
B1A09:12 Speaker #9: Circuit Short To Battery   GO to Pinpoint Test R
B1A09:13 Speaker #9: Circuit Open   GO to Pinpoint Test R
B1A10:11 Speaker #10: Circuit Short To Ground   GO to Pinpoint Test R
B1A10:12 Speaker #10: Circuit Short To Battery   GO to Pinpoint Test R
B1A10:13 Speaker #10: Circuit Open   GO to Pinpoint Test R
U0155:00 Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information   GO to Pinpoint Test AN
U0184:00 Lost Communication With Radio: No Sub Type Information   GO to Pinpoint Test AO
U0237:00 Lost Communication With Digital Audio Control Module "C": No Sub Type Information   GO to Pinpoint Test AP
U0253:00 Lost Communication With Accessory Protocol Interface Module: No Sub Type Information   GO to Pinpoint Test AR
U0256:00 Lost Communication With Front Controls Interface Module "A": No Sub Type Information   GO to Pinpoint Test AS
U0257:00 Lost Communication With Front Control/Display Interface Module: No Sub Type Information   GO to Pinpoint Test AT
U0423:00 Invalid Data Received From Instrument Panel Cluster Control Module: No Sub Type Information
  • RETRIEVE and FOLLOW Diagnostic Trouble Codes (DTCs) present in the IPC .
    REFER to: Instrumentation, Message Center and Warning Chimes (413-01 Instrumentation, Message Center and Warning Chimes, Diagnosis and Testing).
  • If no Diagnostic Trouble Codes (DTCs) are present in the IPC , DIAGNOSE the observable symptom.
U2014:4B Control Module Hardware: Over Temperature
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2014:4B is retrieved again, INSTALL a new audio DSP module.
    REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U2014:96 Control Module Hardware: Component Internal Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U2014:96 is retrieved again, INSTALL a new audio DSP module.
    REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U201A:51 Control Module Main Calibration Data: Not Programmed
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module.
    • If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built.
      REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
    • If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data.
      REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U2100:00 Initial Configuration Not Complete: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module.
    • If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built.
      REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
    • If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data.
      REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U2101:00 Control Module Configuration Incompatible: No Sub Type Information
  • This DTC sets due to incomplete or incorrect PMI procedures. CHECK the vehicle service history for recent service actions related to the audio DSP module.
    • If there have been recent service actions with the audio DSP module, INSTALL As-Built data from Professional Technician Society (PTS), following the diagnostic scan tool instructions under Module Programming>As-Built.
      REFER to: Module Configuration - System Operation and Component Description (418-01 Module Configuration, Description and Operation).
    • If there have been no recent service actions, INSTALL a new audio DSP module to correct the failure to retain configuration data.
      REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U3000:41 Control Module: General Checksum Failure
  • CLEAR the DTC .
  • WAIT at least 10 seconds.
  • REPEAT the self-test.
  • If DTC U3000:41 is retrieved again, INSTALL a new audio DSP module.
    REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
U3003:16 Battery Voltage: Circuit Voltage Below Threshold   GO to Pinpoint Test AU
U3003:17 Battery Voltage: Circuit Voltage Above Threshold   GO to Pinpoint Test AV
No GO to F3

  F3 CHECK THE ENABLE CIRCUIT FUNCTIONALITY BY CHECKING THE AUDIBLE PROMPT FUNCTIONALITY
  • Operate the audio system in AM / FM mode.
  • Operate the VOICE steering wheel switch and listen for the SYNC® audible prompt.

Does the SYNC® system produce an audible prompt correctly; indicating voice recognition mode has been entered?
 
Yes GO to F4
No GO to F5

  F4 CHECK FOR AN AUDIO SIGNAL TO THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • Ignition ON.
  • Operate the audio system in AM / FM mode.
  • While back-probing audio DSP module C4326A, measure the AC voltage.

    image.png.b96f91f6ea1b7a0b5a98a62eb00f774b.png
    Positive Lead Measurement / Action Negative Lead
      C4326A-7 imagen2.dll?id=E141590_EUR&w=99&t=JPG   C4326A-17

Is a fluctuating AC voltage present?
 
Yes GO to F10
No GO to F9

  F5 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR CORRECT VOLTAGE

NOTICE: This pinpoint test step directs testing circuits using a back-probe method. Use the special back-probe tool POM6411. Do not force test leads or other probes into connectors. Adequate care must be exercised to avoid connector terminal damage, while ensuring that good electrical contact is made with the circuit or terminal. Failure to follow these instructions may cause damage to wiring, terminals, or connectors, and may cause subsequent electrical faults.

  • While back-probing audio DSP module C4326A, measure the DC voltage.

    image.png.b96f91f6ea1b7a0b5a98a62eb00f774b.png
    Positive Lead Measurement / Action Negative Lead
      C4326A-3 imagen2.dll?id=E141493_EUR&w=99&t=JPG   Ground

Is the voltage between 3.5 and 8.5 volts?
 
Yes GO to F10
No GO to F6

  F6 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO VOLTAGE
  • Ignition OFF.
  • Disconnect: Audio DSP Module C4326A >>>image.png.b96f91f6ea1b7a0b5a98a62eb00f774b.png
  • Disconnect: ACM C240B>>> image.png.4354ab5d8f0e057ad75d9d22131d1dbd.png
  • Ignition ON.
  • Measure:

    image.png.8d265da80a4fcdcfa0beab363016ab01.png
    Positive Lead Measurement / Action Negative Lead
      C4326A-3 imagen2.dll?id=E141493_EUR&w=99&t=JPG   Ground

Is any voltage present?
 
Yes REPAIR the circuit.
No GO to F7

  F7 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR A SHORT TO GROUND
  • Ignition OFF.
  • Measure:

    image.png.96a872fce6f0ac47842eb6200dc91b03.png
    Positive Lead Measurement / Action Negative Lead
      C4326A-3 imagen2.dll?id=E141499_EUR&w=99&t=JPG   Ground

Is the resistance greater than 10,000 ohms?
 
Yes GO to F8
No REPAIR the circuit.

  F8 CHECK THE AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE ENABLE CIRCUIT FOR AN OPEN
  • Measure:

    image.png.aa6dd1d2629b2b503654790d4518a42a.png                                                                                                                                             image.png.4354ab5d8f0e057ad75d9d22131d1dbd.png
       Measurement / Action Negative Lead
      C4326A-3 imagen2.dll?id=E141499_EUR&w=99&t=JPG   C240B-18

Is the resistance less than 3 ohms?
 
Yes GO to F9
No REPAIR the circuit.

  F9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the ACM connectors and related in-line connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the ACM connectors and related in-line connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
 
Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new ACM .
REFER to: Audio Front Control Module (ACM) (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

  F10 CHECK FOR CORRECT AUDIO DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) MODULE OPERATION
  • Ignition OFF.
  • Disconnect and inspect all the audio DSP module connectors and related in-line connectors.
  • Repair:
    • corrosion (clean module pins or install new connectors or terminals)
    • damaged or bent pins (install new terminals or pins)
    • pushed-out pins (install new pins as necessary)
  • Reconnect the audio DSP module connectors and related in-line connectors. Make sure they seat and latch correctly.
  • Operate the system and determine if the concern is still present.

Is the concern still present?
 
Yes CHECK OASIS for any applicable Technical Service Bulletins (TSBs). If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new audio DSP module.
REFER to: Audio Digital Signal Processing (DSP) Module (415-00C Information and Entertainment System - General Information - Vehicles With: Sony Audio System, Removal and Installation).
No The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.

 

 

 

Information and Entertainment System - Component Location - Sony Audio System

 

195260630_InformationandEntertainmentSystem-ComponentLocationIllustration-2016EdgeWorkshopManual.thumb.jpg.d4e62506e5bf31be5bb082b69eb3a931.jpg

Below: Placing your cursor/pointer over acronyms provides popup descriptor of that acronym :Below
Item Description 1 Instrument panel speaker 2 FDIM 3 SYNC® microphone 4 ANC microphones (located in headliner) 5 Door tweeter speaker 7 Door speaker 8 AM / FM / GPS /satellite radio antenna 9 GPS /satellite radio splitter 10 Subwoofer 11 Audio DSP module 12 D-pillar speaker 13 USB hub 14 ACM 15 USB cable 16 Door speaker 17 Door tweeter 18 APIM 19 Low Voltage Differential Signaling (LVDS) cable 20 FCIM
 

 

If you require additional Connector or Pinpoint Test information, just let me know and I will provide.

 

Good luck!

 

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Sounds like your radio is having a rough day. You could consider pulling it out and sending it to a repair facility. This one, for example, charges $129. (Also offers same day turnaround, if that's important to you). 

 

(Sounds like bad solder joints on the motherboard. This has showed up before). 

 

https://www.automotivecircuitsolutions.com/products/09-ford-radio-repair

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