1004ron Report post Posted April 20 On Monday a stone chipped my windshield and this morning Safelite came to my work place to do the chip repair. The Tech had issues with his equipment and the end result is it now looks worse than it did before his repair attempt, and because you only get on shot at the repair it now needs a new windshield. I spoke with the dealership service manager and he said that Safelite have done windshield replacements and performed the required calibrations etc. Safelite tell me that there's no deductible in Kentucky. Tomorrow I'll make an appointment for them to order the replacement and schedule the installation. Anything I should watch for with this job? Attached photo is the damage after the repair attempt. Share this post Link to post Share on other sites
omar302 Report post Posted April 20 9 hours ago, 1004ron said: Anything I should watch for with this job? If you have the Lane Keep Assist/ Warning, then it should need calibration, ForScan can do it. The only other thing I can think of is to make sure the replacement windshield is with the sound insulation like the original. Some replacements are regular laminated without the extra sound insulation. 1 Share this post Link to post Share on other sites
1004ron Report post Posted April 20 @Haz any chance you have instructions for the windshield replacement? Of course I'll be watching the whole process. Share this post Link to post Share on other sites
atulo Report post Posted April 20 I got a bad experience with Safelite last year for replacing the liftgate glass. The technician is incompetent to do that job. 1 Share this post Link to post Share on other sites
Haz Report post Posted April 20 (edited) The additional details in the 2019-2023 procedure are preferred, I would say... 2015-2018 Edge Workshop Manual (Procedure revision date: 04/20/2015) Camera Alignment Camera alignment is required for the lane keeping alert and lane keeping aid to function correctly. The procedure is initiated using the scan tool and requires about 10 minutes of driving above 64 km/h (40 mph) to complete. If the alignment is unsuccessful, check the interior mirror for proper installation. The IPMA camera alignment procedure should be performed when any of the following occur: Windshield replacement Change in tire size Suspension repair, alignment or modifications Front air bag deployment Interior mirror replacement Document download link> Lane-Keeping System - System Operation and Component Description - 2017 Edge Workshop Manual.pdf 2019-2023 Edge Workshop Manual (Procedure revision date: 04/16/2021) Camera Alignment Camera alignment is required for the lane keeping alert and lane keeping aid to function correctly. The procedure is initiated using the diagnostic scan tool and requires about 10 minutes of driving above 64 km/h (40 mph) on a flat, straight road with highly visible lane markings to complete. NOTE: The alignment completion is indicated on the diagnostic scan tool. If the alignment is unsuccessful, check the IPMA for proper installation. NOTE: The FRONT CAMERA MALFUNCTION - SERVICE REQUIRED message in the IPC disappears when the system is aligned. The IPMA camera alignment procedure should be performed when any of the following occur: Windshield replacement Change in tire size Suspension repair or alignment Front air bag deployment Document download link> Lane-Keeping System - System Operation and Component Description - 2019 Edge Workshop Manual.pdf While I suspect the Safelite technician will have a corporate alignment procedure, you're at least equipped to amend with Ford guidance if required. Likewise, the Safelite technician may already have a preferred alignment Drive Cycle path, though you might also enjoy being prepared with a proper straightaway... From CalculatorSoup (page link) Good luck! Edited April 20 by Haz 3 Share this post Link to post Share on other sites
1004ron Report post Posted April 21 @Haz thanks very much for that. Any chance you have instructions for removing all the trim, glass, etc. and re-installation? Share this post Link to post Share on other sites
Haz Report post Posted April 21 The 2015-2023 Edge Workshop Manuals all provide a single, generalized Fixed Glass procedure, carrying a 11/21/2019 revision date... Document download links> Fixed Glass - General Procedures - 2017 Edge Workshop Manual.pdf Interior Rear View Mirror - Removal and Installation - 2017 Edge Workshop Manual.pdf Image Processing Module A (IPMA) Camera Heated Windshield Element - Removal and Installation - 2017 Edge Workshop Manual.pdf A-Pillar Trim Panel - Removal and Installation - 2017 Edge Workshop Manual.pdf B-Pillar Trim Panel - Removal and Installation - 2017 Edge Workshop Manual.pdf Headliner, Lowering - Removal and Installation - 2017 Edge Workshop Manual.pdf Good luck! 2 Share this post Link to post Share on other sites
enigma-2 Report post Posted April 27 Safelite will do any camera alignment and any programing as they are required to do so. Part of a modern windshield replacment. They'll also replace your wipers if needed. Share this post Link to post Share on other sites
1004ron Report post Posted May 3 Safelite replaced my windshield today and did a great job. The only trim removed was the plastic cover at the bottom edge of the windshield. The spec label on the lower right corner is exactly the same as the original windshield. They took it for a 10 minute drive with their calibration device - I never use the lane guidance but tried it on the drive home and it works as it always has. 2 1 Share this post Link to post Share on other sites
1004ron Report post Posted May 11 A few days after the windshield install I went through the car wash and when I got home I saw a little water on the drivers side mat, so went through the car was again this afternoon checking the mats are all dry before - I have a leak. Will call tomorrow to schedule the fix - wonder if it means removal to reseal. 1 Share this post Link to post Share on other sites
enigma-2 Report post Posted May 14 (edited) On 5/11/2023 at 7:05 PM, 1004ron said: Will call tomorrow to schedule the fix - wonder if it means removal to reseal. Probably not. I had a windshield leak after replacment, glass company applied extra sealant where needed. Five minute job. Did you have to pay for the windshield? Can you share the price? (Curious about what a modern windshield costs now). Edited May 14 by enigma-2 Share this post Link to post Share on other sites
1004ron Report post Posted May 14 2 hours ago, enigma-2 said: Probably not. I had a windshield leak after replacment, glass company applied extra sealant where needed. Five minute job. Did you have to pay for the windshield? Can you share the price? (Curious about what a modern windshield costs now). I stopped in at their shop on Friday and the identified an error made by the installation tech - they confirmed that the windshield will be removed and didn't do so on Friday because they didn't have stock of mine - the senior tech says that they usually install a complete new one because during removal it often breaks and the time to clean the sealant off the old one also makes it cost effective to use a new one. 4 1 Share this post Link to post Share on other sites
1004ron Report post Posted May 21 New windshield installed Friday afternoon and this morning very early I drove to the airport and back in the rain and this afternoon I took it through the car wash and no leaks. 2 1 Share this post Link to post Share on other sites
enigma-2 Report post Posted May 21 Not as bad as I thought it would be. 1 Share this post Link to post Share on other sites
edjunior Report post Posted May 22 I have had a few windshields replaced by Safelite and never had any issues. I had a piece of rubber pull up on a car I didn't even have any windshield stuff done (just old and not properly installed by a previous job). They pulled the car into the garage, and fixed it for nothing. So good stuff from my experiences anyway. Share this post Link to post Share on other sites
