Special Service Message 52064 - 2019-2021 Edge/Nautilus - AWD - Chatter/Shudder/Grind/Bind During Low Speed Turning Events

[Haz]

SSM 52064 - 2019-2021 Edge/Nautilus - AWD - Chatter/Shudder/Grind/Bind During Low Speed Turning Events

 

Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

 

[denny73]

Excuse me, do you know if this ssm also concerns cars produced for the European market? latest cars seen in europe in 2019 2020

Edited November 20 by 1004ron

[Haz]

The U.K. edition of Ford's Professional Technician System (PTS) website does not show any SSM relating to reprogramming the AWD module, per the above SSM, however it does show TSB 23-2290 covering potential RDU fluid contamination, which was released on the U.K. PTS site before a comparable U.S. SSM 52051, shown in this Forum post that you may also want to look at...

 

Special Service Message 52051 - 2019-2023 Edge/Nautilus + Maverick - AWD - Chatter/Shudder During Low Speed Turning Events

 

U.K Edition document download links>

TSB 23-2290 - Chatter-Shudder during low speed turning events - Effective 09-2023.pdf

Differential Level Check - General Procedures - 2015 - 2022 Edge, Edge Vignale, Endura Workshop Manual.pdf

 

If you're not the U.K, which EU country represents your Ford vehicle market area?

 

If any differences exist where you reside, I will post further information.

 

Good luck!

 

Edited November 21 by Haz

[denny73]

I'm in Italy, I have some noise problems at low speeds with the RDU, but the Ford mechanic wants to replace the whole part.
Very kind of you, thanks

[Haz]

denny73: No differences between U.K. and Italy editions of the posted documents.

 

Additional document download link> 

Rear Drive Axle and Differential - 2.0L EcoBlue - System Operation and Component Description - 2015 - 2022 Edge, Edge Vignale, Endura Workshop Manual.pdf

 

Good luck!