macbwt Posted March 6, 2015 Report Share Posted March 6, 2015 Just notified by dealer the APIM failed testing. New APIM is ordered and should be at dealer next week. In the mean time going to retrieve it and drive it until the part arrives and is installed. All covered by Ford under warranty. Painless and now breathing easier. Thank you Meagan at Ford Service!!! 1 Quote Link to comment Share on other sites More sharing options...
macbwt Posted March 12, 2015 Report Share Posted March 12, 2015 The 2011 was dropped off at 9am and returned to my wife with a new APIM and updated software at about 11:45 today. She has not called me so in my mind this a good thing. Now to see how it stands up. I want it to work, but I have a little bit of a pesimistic side. Happy wife and all that. Thank you Ford Service and to the dealer for getting the APIM replaced and updated in a short period of time. 2 Quote Link to comment Share on other sites More sharing options...
macbwt Posted March 14, 2015 Report Share Posted March 14, 2015 Not sure what was all done to the APIM, but it is reacting faster than the old system was. The menu is the same, but slightly different. Just a few things were not quite setup the way I remembered. I did not use it that much so not sure enough to say anything was changed. The speed of reaction to touching the screen is faster though. Overall it is working great. Thank you Frank from Ford Service for the followup. Everything is good. Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted March 14, 2015 Report Share Posted March 14, 2015 I'm guessing you have 3.6 installed. Not looking like Ford will be doing further updates at this point. It's been over a year since the last update Quote Link to comment Share on other sites More sharing options...
macbwt Posted March 15, 2015 Report Share Posted March 15, 2015 I would assume most likely since Ford as I have heard has parted ways with MS. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 15, 2015 Report Share Posted March 15, 2015 MS didn't write MFT. That was BSquare. I think it's possible and even likely there will be updates soon now that sync 3 is almost finished. Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted March 15, 2015 Report Share Posted March 15, 2015 You're being more optimistic then me Kirby. There was a 3.7 update that was quickly taken down and then told it was only for new 2015 models in dealer inventory We shall see Quote Link to comment Share on other sites More sharing options...
akirby Posted March 15, 2015 Report Share Posted March 15, 2015 They were still finishing sync 3 (and may still be getting it ready). I think they put all available resources on sync 3 the last year and when that's finished I think they'll go back and do more bug fixes on MFT but probably no new features. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 16, 2015 Report Share Posted March 16, 2015 Hey everyone, I just want to jump in and clarify a couple things. We will update MyFord Touch in the future as needed, and we'll continue to work with Microsoft. Version 3.7 is for 2014+ MY MFT vehicles. If you have any questions, please don't hesitate to ask. Rebecca Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted March 16, 2015 Report Share Posted March 16, 2015 Thanks for the reply Rebecca It has been quite a while since the last update and was hoping to see some tweaks if you will by now. Why isn't 3.7 for older models as well? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted March 17, 2015 Report Share Posted March 17, 2015 You're welcome! The V3.7 software is primarily designed to support new features not available on model years prior to 2014 as well as features in markets outside North America. In the spirit of Globalization, we have included North American owners of 2014 MY and newer vehicles should they choose to update their system.Rebecca Quote Link to comment Share on other sites More sharing options...
macbwt Posted March 17, 2015 Report Share Posted March 17, 2015 I guess MS is involved with MFT. MS didn't write MFT. That was BSquare. I think it's possible and even likely there will be updates soon now that sync 3 is almost finished. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 17, 2015 Report Share Posted March 17, 2015 MS provided the operating system and the stand alone sync software. BSquare wrote the MFT app. When they screwed the pooch Ford asked Microsoft to try to fix it. The OS is moving to QNX. Not sure who is writing the sync 3 app. Quote Link to comment Share on other sites More sharing options...
macbwt Posted March 17, 2015 Report Share Posted March 17, 2015 Ford probably hired three nerds who live in the land of doom and pepsi cola and call the mail slot and gun port. LOL MS provided the operating system and the stand alone sync software. BSquare wrote the MFT app. When they screwed the pooch Ford asked Microsoft to try to fix it. The OS is moving to QNX. Not sure who is writing the sync 3 app. Quote Link to comment Share on other sites More sharing options...
akirby Posted March 18, 2015 Report Share Posted March 18, 2015 Ford probably hired three nerds who live in the land of doom and pepsi cola and call the mail slot and gun port. LOL That would be a significant improvement over the idiots at Bsquare. At one time there were 1500 bugs. Quote Link to comment Share on other sites More sharing options...
jaythesun Posted March 22, 2015 Report Share Posted March 22, 2015 Question regarding updating Sync via the website download, is there a difference between the American or Canadian update? I just downloaded Gen2v361build13171updatepackageNARev1 and I am in Canada but it downloaded of the US website Quote Link to comment Share on other sites More sharing options...
omar302 Posted March 22, 2015 Report Share Posted March 22, 2015 Question regarding updating Sync via the website download, is there a difference between the American or Canadian update? I just downloaded Gen2v361build13171updatepackageNARev1 and I am in Canada but it downloaded of the US website Should be fine as the downloads are VIN specific. The 3.6 update I downloaded from the same site was an Export version meant for my non-US MKX. It was minus the files for 911 assist & vehicle health report which are not supported in our region. Quote Link to comment Share on other sites More sharing options...
jaythesun Posted March 22, 2015 Report Share Posted March 22, 2015 Thank you! I'm just exporting the files to my USB and then I will go load it in the vehicle, I'll be back on the forum if I have any issues Quote Link to comment Share on other sites More sharing options...
jaythesun Posted March 22, 2015 Report Share Posted March 22, 2015 Success! Everything appears to work and 911 assist was simply turned off I only had to turn it back on Thank you again omar302 Quote Link to comment Share on other sites More sharing options...
Shotym Posted May 14, 2015 Report Share Posted May 14, 2015 Sorry for long winded story. Had a black screen of death and took it in to the local dealer. I told them to specifically test the APIM. When I picked it up they told me it was the FCIM(the trim panel with the fan and volume knobs) and it was $1400 to replace as well as the laundry list of other things they checked that need to be replace(oil change, windshield, tires,etc). Charged me with 1/2 hr labour. I knew it was wrong so took it to another dealer and they were familiar with the problem and also said it was a 2 hour procedure for diagnosis of the APIM. Anyway they came back with faulty APIM. When they replaced and I was checking it over in the lot, the nav was not there. So go back in and they look up the build, no nav listed. They then did a window sticker look up and it showed nav installed, so they took it back in and reprogrammed with nav licence. All is good so far. The question I have is can the backup camera function be enabled just that easy as well? Would be nice to add without a lockpick. Quote Link to comment Share on other sites More sharing options...
tpm419419 Posted May 14, 2015 Report Share Posted May 14, 2015 Did you check to see if you have a camera installed on the tailgate? If you have MFT and it has nav I'm pretty sure you should have a backup camera. What trim level do you have? Quote Link to comment Share on other sites More sharing options...
tloewenberg Posted December 7, 2015 Report Share Posted December 7, 2015 To my dismay, I successfully installed 3.8 a little over a week ago on my 2013 Edge Limited. Previous version was 3.6.2 (?). Bottom line.... 3.8 has caused me more problems (slow system initiation, messed up media player interface, constant indexing, etc) than whatever it solved. The only good thing about it? My phone may pair up a little quicker. Worse thing about it? YOU CAN'T GO BACK! In a word, IMHO, 3.8 sucks. Quote Link to comment Share on other sites More sharing options...
omar302 Posted December 7, 2015 Report Share Posted December 7, 2015 To my dismay, I successfully installed 3.8 a little over a week ago on my 2013 Edge Limited. Previous version was 3.6.2 (?). Bottom line.... 3.8 has caused me more problems (slow system initiation, messed up media player interface, constant indexing, etc) than whatever it solved. The only good thing about it? My phone may pair up a little quicker. Worse thing about it? YOU CAN'T GO BACK! In a word, IMHO, 3.8 sucks. Version 3.8 has been working fine for most people. Your issue is not normal. I suggest you try a Master Reset & battery pull. If you still face the same issues, then it probably is a hardware issue. APIM replacement might be required, which is covered by the extended warranty. Quote Link to comment Share on other sites More sharing options...
akirby Posted December 7, 2015 Report Share Posted December 7, 2015 What Omar said. Often times a master reset will fix it. Quote Link to comment Share on other sites More sharing options...
tloewenberg Posted December 17, 2015 Report Share Posted December 17, 2015 Ever since installed V3.8, I have been plagued with slow MFT initiation and lost of index and file synchronization with my media player. Extremely annoyed, frustrated, and disappointed with this update. Quote Link to comment Share on other sites More sharing options...
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