I know I'm dredging up a 4-month old post, but I know exactly what the OP is talking about.
I had an '08 Edge SEL withOUT the audiophile system and I couldn't believe how much that subwoofer thumped. I thought it was excellent for a stock system. When I sprung for my 2010 Limited with NAV and audiophile, one of the reasons I did so because I was so happy with the previous system that I had in my '08. Now, I'm disappointed.
Just like sliderMike, there is good output in the speaker test mode, but hardly anything in normal listening modes. If I put my ear up against the sub with the stereo at a fairly high volume, I can hear that the sub is working, but it is very quiet.
Anyone else have any other ideas? I guess I can take it back to the dealer, but it is a 50 mile round trip and I'm pretty sure I'll get the runaround....
Thanks,
Chris