Neil McLaughlin

Can't see anything but the most minor updates being user installable. This is because anything significant is tied to the individual vehicle's VIN so each update is sent from Ford tailored to the specific options on your vehicle. Cumbersome, time consuming and prone to transmission errors, but that's the way Ford designed it.

 

My dealer continues to claim there is no update available from Ford beyond 2.4. May have no choice but to make 6 hour round trips to a dealer in another city. Awesome service experience.

I agree that it is unlikely that any significant updates will be provided to users to install any time soon. There is just too much that can go wrong. If you compare it to Windows updates, Ford needs to engineer a way to update the system in smaller bits so that a failure does not take down the whole system. Better yet, if there is a failure, the MFT automatically "rolls back" the update to an earlier version. There is so much that can be done with this technology. Once wi-fi is more prevalent outside of home or office such as municipal broadband wi-fi, I would hope that Ford enables updates to be downloaded while the vehicle is in motion. Better yet, satellite downloads of updates that can be installed while vehicle is in motion. Reboots could be scheduled when vehicle is shut down for whatever time is required. We are used to this process with our PCs and Macs, why should our vehicles be different. Enough day-dreaming.

Today I did try a new feature on the MFT. I cannot say whether this worked before because I never had the right cable until now for our iPod and iPhones. However, the video feature works perfectly using the video and audio inputs. With the iPod video player, you can switch back and forth between screen sizes and also fast forward/rewind. Sound quality through the Sony sound system is incredible. I watch part of Inception just for fun. Incredible surround sound with that feature selected.

If only the Inception dream-makers could work with the Ford MFT engineers. Maybe in a hundred years....

By the way, v2.8 still working perfectly. No MS reboots, screen locks, BSODs, fuse pulls or any other issues noted on existing functionality.

Have you seen any signs of a reboot ...."Performing Scheduled Maintenance" ?

Has the Sync voice bugged you with..."For your convenience.." ?

I'm on 2.7 and I get both of those frequently

On v2.8, no "Scheduled Maintenance" seen yet...at least not in the foreground. Someone else mentioned that Ford is trying to have these performed in the background while vehicle is not in operation. Regarding the Sync voice, I use the Advanced voice prompts and have not noticed this issue.

Hi, new to the forum.

 

We picked up our 2011 Lincoln MKX last Thur.

 

I checked the version of Sync and this is what's reported from the web site (after plugging the USB into the MKX then loading it to the site) :

 

Sync VersionGen2 - V2.7

Confirmed installations

BT4T-14D546-AL

BT4T-14F496-BL

BT4T-14F497-AL

SYNC compatible software

BT4T-14F603-AL

 

Waiting to download 0 items.

 

Would a Lincoln vesion be different than an Edge, meaning is my v2.7 the same as an Edge v2.8? The dealer is coming tomorrow (Monday) to pick the MKX up. They have to repaint the hood due to some scratches. Since it would be at the dealer for a few days, I was going to request they apply v2.8, but I don't know if it's apples-to-apples ???

 

 

Thanks!

Yes. From my understanding, they are the same with the exception of the home screen logos and any additional vehicle features on the Lincoln. Best to check with a dealer tech for sure. You can check your configuraiton yourself by touching and holding three sensors at the same time. Kind of like Ctl - Alt - Del. Hold FM > Disc Eject > Tuner Right arrow at the same time to enter the config screens. Plenty of info there, speaker tests, etc, etc.

Your vehicle was likely built before the mid-April(v2.8) update was released. Unless you have something wrong, the dealer might try to charge you to update to v2.8. Best to have a complaint of some sort. Most everyone does!! ;-) Unfortunately, I have seen forum posts where the dealer tried to charge even though there was a complaint. Hopefully, Ford shut down that greediness after reading the posts.

Good luck...Let us know how it goes.

Would be nice wouldn't it? My dealership simply tells me they have no information from Ford to indicate that there's anything newer than the 2.4 version currently installed on my MKX. So they are either incompetent or lying to me. Either way, I'm left with a very bitter taste from both the dealership where I spent 50K and am treated like a sucker and from Ford whose marketing ambitions greatly exceeded their technical abilities.

These stories are sad. I would lean toward the "incompetent" side of your argument. They don't know what they don't know. Anyway, call around to a few dealers and hopefully you can find one that distinguishes itself. This is a very interesting development though from a dealer service perspective. In the past one always assumed that dealer service departments were all the same and they were all trained to the same specs. Certainly that is not the case with MyFordTouch.

When was your Edge built/delivered? I still have 2.3 and "AG" and the dealer does not even show any update for mine. I'm starting to believe that my VIN has fallen through the cracks.

Mine was built at end of Oct. Upgraded to v2.4 in January. Still had minor bugs with Bluetooth. Most recent upgrade(v2.8) is proving very successful for Bluetooth(although still missing some functionality mentioned). Fortunately, no apparent issues though. As posted by others, I am also interested in the geeky technology. So, I am comfortable. However, I am sure there are millions of people who would not have the first clue how to use the web site, make USB updates, surf forums, etc, .etc. If I was one of them, I would also be thinking lemon law, etc.

You should definitely find a dealer who knows what they're doing. I am fortunate to have found one where I live where the Service Manager is as geeky as me and is completely on top of this issue. He has trained the techs himself and loves to talk about the technology, including its weaknesses and potential.

Ford dealer updated my 2011 Edge MFT today to BT4T-14D544-BJ Gen v2.8. Install took a couple of hours. Successful result and confirmed install is now showing on Syncmyride website.

 

The reason that I took it in was to fix a problem with Apple iPhone/iPods locking up the system when my Blackberry 9700 was also paired. Fortunately, since January update(v2.4), I have only pulled fuse 29 a couple of times. However, I have hit the Master Reset a few times to restart the Bluetooth device pairing process. Otherwise, all MFT functions have been working perfectly since January on the 2.4 release.

 

Fortunately, after running through all functions tonight, not only is everything working fine but there are a few improvements. I am a fairly technical user and have tested every function including Navigation, Climate, Audio(with exception of video) and Phone.

 

Here are the improvements noted thus far:

 

- Bluetooth pairing of Blackberry and Apple devices in tandem works with no system locking(so far at least).

- screen response time is quicker.

- maybe it's all in my head but I think the screen fonts are clearer as well.

- boot up time is faster when vehicle is started.

- jumpy screen for back up camera is fixed.

 

Functions still missing:

 

- no ability to identify a specific Bluetooth device as either a phone or a media player or both. The feature would greatly help the current situation where a new phone pairing replaces the current phone when not desired. Also, if new phone has media player that only is needed and not the phone.

- no ability to select between multiple, active paired Bluetooth devices for the same function(e.g. media player, phone, etc.)

- I am in Canada. So, TDI still missing.

 

I realize the first two missing items are very complex to develop but let's hope they are in the works. Anyone have information on future releases?

 

Anyone else have results or improvements to report?

Folks - A quick update to above. I have discovered another welcome improvement. While not exactly a solution to one of the missing functions above, this is a step in the right direction. On this v2.8, it is now possible to have one Bluetooth (both phone/media capable) device connected as phone and another similar Bluetooth (both phone/media capable)device connected as media player. This is a break-through. Although, the steps do require a re-pairing if the "favourite" phone is bumped when the second one is paired.

Also, I have been interchanging back and forth between iPhone, iPod and Blackberry and no hiccups, freezing or system re-boots.

Further, having another device(iPod) connected via USB at the same time and going back and forth between USB, Sirius, FM, Bluetooth media all working fine.

Therefore, based at least on my results, I would suggest anyone with issues head to their nearest dealer that understands this system and get the update to v2.8. It should be free, especially if there are issues needing to be fixed.

Ford dealer updated my 2011 Edge MFT today to BT4T-14D544-BJ Gen v2.8. Install took a couple of hours. Successful result and confirmed install is now showing on Syncmyride website.

The reason that I took it in was to fix a problem with Apple iPhone/iPods locking up the system when my Blackberry 9700 was also paired. Fortunately, since January update(v2.4), I have only pulled fuse 29 a couple of times. However, I have hit the Master Reset a few times to restart the Bluetooth device pairing process. Otherwise, all MFT functions have been working perfectly since January on the 2.4 release.

Fortunately, after running through all functions tonight, not only is everything working fine but there are a few improvements. I am a fairly technical user and have tested every function including Navigation, Climate, Audio(with exception of video) and Phone.

Here are the improvements noted thus far:

- Bluetooth pairing of Blackberry and Apple devices in tandem works with no system locking(so far at least).

- screen response time is quicker.

- maybe it's all in my head but I think the screen fonts are clearer as well.

- boot up time is faster when vehicle is started.

- jumpy screen for back up camera is fixed.

Functions still missing:

- no ability to identify a specific Bluetooth device as either a phone or a media player or both. The feature would greatly help the current situation where a new phone pairing replaces the current phone when not desired. Also, if new phone has media player that only is needed and not the phone.

- no ability to select between multiple, active paired Bluetooth devices for the same function(e.g. media player, phone, etc.)

- I am in Canada. So, TDI still missing.

I realize the first two missing items are very complex to develop but let's hope they are in the works. Anyone have information on future releases?

Anyone else have results or improvements to report?

That's great! You'll love it

I tested a windows phone for a few days and I really liked the feature.

I hope the next iPhone update enables SMS.

Yes, message arrive while driving. Without taking hands off wheel or eyes off road, using the wheel controls, a single click reads the message to you. Voice commands can be used to respond. I love it.

Regarding Wilson's post with the iPhone, at least the iPhone can be used to tether(USB or BT) for internet access for the Sync. That is also very fun on long drives. I can't wait for the Blackberry to do that. Funny enough, I use the Bold for tethering to my PC and providing internet but for some reason, Sync still does not recognize it.

Just some good news for folks who were looking for this capability. Today, I downloaded the latest operating system for the Bold 9700. It is OS 6. To be sure, I deleted the phone from Bluetooth and then re-paired. On the Sync phone info, SMS now appears for the Bold.

Someone sent me a test message and it works great. Sync interrupted the radio and since I had Text to Voice notification active, it advised me who the message was coming from and gave option to read the text message.

Several other functions such as pre-written messages, forward, reply, etc. are avaiable.

Way cool!!

I thought the iphone4 can only tether if it is jailbroken or possibly for an extra fee

You may be correct about the fees. Tethering is included in my particular plan.

Can you explain exactly your setup, I have an iPhone4. Are you saying you have an USB wi-fi adapter or are you using the iPhone4 as some sort of hot spot via bluetooth, then wi-fi to other devices?

 

Thanks,

 

Jason

Sure. Just set up your iPhone to tether internet. Then pair it to your Sync via BT. Then use the Bluetooth internet connection set up under Internet Connections to activate the tether from the MFT. Then, ensure that your MFT wi-fi is enabled and also configured to set up a wi-fi hotspot. You can choose whether you want wireless security enabled or not. The rest is set up from your wi-fi devices(e.g. iPod or laptops) in the normal wi-fi connection settings on these devices. Voila! Let me know if any of this is an issue and I can provide more detail.

Yes, i uploaded results back to suncmyride, but it usually takes time for it to update on their end, so i have no idea if it worked or not. Based on what other report, that it takes 20 min to complete, i'm guessing it either didn't work, or i didn't need to do the update.

That update is actually not an update at all. It is a system version checker that simply records the MFT software and other component version numbers and then uploads it to Syncmyride. Not unlike what you would see if you run the diagnostic command view the system from within the vehicle.

If you want to see what it actually contains, before uploading back to syncmyride, open the new file that is created on the USB with your computer/XML/HTML viewer. Once you upload, the file disappears off the USB.

Guys, Got my Edge one month ago and My Sync shows the following update for my VIN: Am I missing an update?

 

Sync Version 2.3

Confirmed installations

BT4T-14D546-AG

BT4T-14F496-AG

BT4T-14F497-AG

SYNC compatible software

BT4T-14F603-AG

 

 

Waiting to download 0 items.

Yes, but if the BE or 2.4 update is not showing in syncmyride, I am not sure what you can do. If everything is working, wait until next update I guess.

The most informative view of your system version level seems to come from the "View Confirmed Installations" link on the Sync history screen. It should look something like this below. I have only copied the history since the CU(confirmed uninstall) of the 2.3 version. At the time, this was a user-installed update. However, for some reason, it seems to be unavailable to people now.

SYNC Download & Installation History for this vehicle

This page lists the current status of SYNC applications and dates for the featured vehicle. Click here for more information about this table and the status abbreviations.

Name Version Description Status Date

BT4T-14D544-BE 2.4 SYNC GEN 2 IMAGE CI 1/5/2011

BT4T-14D544-BE 2.4 SYNC GEN 2 IMAGE CI 1/4/2011

BT4T-14D544-BE 2.4 SYNC GEN 2 IMAGE DFI 1/4/2011

BT4T-14D544-BE 2.4 SYNC GEN 2 IMAGE RFI 1/4/2011

BT4T-14D544-BD 2.3 SYNC GEN 2 IMAGE CU 1/4/2011

When the update is successful it is an improvement. However, when it goes bad it will make the system inoperable (from personal experience). There were lots of problems when the updates started, but lately there has been mostly successful upgrades. It took 2 tries before they got mine updated. Make sure your dealer has done updates besides yours, you don't want to be the first, as I was. Also check the Nav system (if equipped) before you leave and make sure it works.

Definitely agree with Curly. Ensure the dealer has done many of them successfully.

The MFT has been quite stable and fully functional since the 2.4 version was installed. The mobile internet with in-car wi-fi has been a real hit in my household. Although, it seems to only work with our iPhone 4 (via BT) and no other devices that we have tried.

The only dodgy bit that I see continues to be pairing muliple BT devices. Further updates should include the ability to identify if a BT device should only be a phone or a media player or both. It should allow the user to choose to change the media player or the phone or just only connect the device for later use. It should also recognize if a device is NOT a phone such as an Apple iPod. Currently, with my system, if I have the Blackberry connected as phone on BT then I connect the iPod, it changes the phone also to the iPod. Further, if already connected to a "favourite" phone, it should not change the BT phone connection to a newly connected device, at least not before allowing the user the choice.

I would expect that the above will be difficult. There are so many manufacturers and Bluetooth approaches. However, this is a leading edge(bleeding edge!) system and the developers certainly should be up to the challenge based upon their eventual success with v. 2.4.

Well today I brought my 2011 Edge in for a oil change and the service advisor said there was a sync update.. Now I get home and I have a LINCOLN logo on my screen instead of the blue oval, and I also noticed that the ambient lighting is all messed up with colors not matching the screen and a GREY COLOR that was NEVER there .. Anyone else have this issue? The dealer is ONLY a Ford dealer so I dont know how this could of happened.. I guess Ill call themm in the AM... But I wanted to know if this happend to anyone else.. I went to change the wallpaper and the default is LINCOLN only Blue Oval FOrd is GONZO.. Can you download that wallpaper anywhere.. Just curious..

Can you go to the syncmyride website and cut and paste your install history from the "Confirmed Installations" link?

It would be interesting to see if you are on v. 2.4 and also whether the update code ends in BD or if a DA appears.

Curly, your first screen you posted doesn't show the update like mine does.

 

SYNC Version

2.4

BT4T-14D546-AD

BT4T-14D546-AG

BT4T-14F496-AD

BT4T-14F496-AL

BT4T-14F497-AD

BT4T-14F497-AG

SYNC compatible software BT4T-14F500-AD

SYNC compatible software BT4T-14F500-BE

BT4T-14F603-AD

BT4T-14F603-AG

It seems that there may be more than one path to v 2.4. It would appear that Ford wants us to focus on the version now rather than the update code.

mine changed also

Same for me. Nice to see some version clarity and chronological order appearing.

Well I'm sad to report I've had my first unresolvable sync issue today. I was driving around Windsor this morning and made a few calls via the voice commands no problem. I then crossed the border and was in Detroit for an hour or so. I see that the phone is not connected for some reason. I am using the US network at this point. I have made calls there before with no problem. The phone has never become unsync'd there before either. I waited till I was back home and tried reconnecting it. It did not work. I tried removing the phone and reconecting it: again nothing. I then shut the iphone 4 completely down and tried reconnecting...nada. I then called Apple. He suggested I try a reset under General settings. I did: the iphone is not picking up the sync signal. I also tried shutting the blue tooth off on both the car and phone, still nothing. The only other suggestion he had was to do a full restore on the phone and try it again.

This happened once before and all I had to do was to reconnect the phone on the sync screen. I also tried to do a hard reset on the i4 as well. I can't do the restore until I'm back home at 9pm. Does anyone have any suggestions? I don't want to pull the fuse until it's the last resort. In my opinion, it seems like an iphone issue more than a sync issue, but who knows?

Edit: I am running both new updates for sync and the i4.

Richy, I am running the same hardware/software and have intermittent issues with the iPhone and iPod Bluetooth connectivity. I would support your conclusion that it will require a "fuse 29" solution. I tried all the same things that you did including leaving the vehicle off for hours but to no avail. It seems kind of like the traditional Blackberry solution of a "battery pull" when all else fails.

With the Blackberry, fortunately, some enterprising developers have created "reboot" apps to perform the same function. The MFT needs a "reboot" switch. Would save wrecking your dress pants crawling on the driveway to pull fuse 29.

Just picked up my 2011 Edge Limited up from the dealership after they performed the upgrade. I've been through every menu and command I can think of an everything is working great! Yeah!

 

The upgrade fixed the Sirius Travel Link service, which has never worked for me. I now have all of the services and they are awesome. I touch the "Fuel Prices" tab and it sorts all of the fuel prices in my area by lowest price. I pick the station I want and it sets that station as the destination in navigation. So cool, just like the commercial! The weather, movie listing and ski conditions are cool too. Yeah!!!! Very happy

JusDaFax --> I am envious but glad to hear all is well generally. In Canada, we do not have any of these features(at least yet, so Ford says).

Slampman --> If the update showing for you is BT4T-14D546-BE, then go ahead and install it. That is, if it is still there. It seems that it comes and goes from people's sync update page. Also, I received a note back from Ford Sync team that this is the latest update. My system remains stable and fully functional. If you want to contact them, just send an email from the syncmyride site. They respond fairly quickly. Good luck finding release notes though. It seems they are spending more time writing software than writing release notes. Which is a good thing for all of us!! But, you make a good point. A little more information on each release would be nice.

Does anyone know if the BE update can be done yourself or does it have to go back to the dealer?

The BE update is a user - installed update. Although, I have seen that the dealer has done the update for some. It is pretty straight-forward if the given instructions are followed correctly. It is very important that the results are submitted. This has caused some frustration for some who have had to re-run the Sync Status Checker in order for the syncmyride website to be correct.

This is an averaged calculation. I don't know the exact distance it uses in total, it may be in the manual, but if you're still on the same tank, you've likely just not done any long haul highway driving to better your averages and the MFT update would have wiped out the old data so your starting from scratch. It has to build a database again to calculate this from. What you are seeing is likely just your average full economy since you updated your MFT. It is entirely possible they messed up the calculations, or perhaps they were wrong before and fixed it in the new update, but this update doesn't effect your fuel consumption in any way. I'd ride it for a while and report back what happens. I'm 90% sure it just needs to build your averages again.

 

I've reset mine a few times when I know I'm doing a lot of good highway driving vs a lot of city driving. There are huge differences. My highway stats go out the window once I've been stuck in traffic for a few days. Not to mention short hauls with a cold engine will do it as well. MPG goes down in the winter because of this.

Regarding the MPG, I have tried to replicate the lab conditions(which is pretty much impossible) that the government uses to come up with these stats. However, even after driving on a level road for 30 kms at exactly 97 kph (Canada gov't guideline for highway MPG testing) using my handheld GPS rather than the speedometer, I am still 2 liters per 100km over the government rating. So, I think the best way to confirn will have to be monitoring gas usage over a few tankfuls and see what I get.

Is it typical to have such a result in comparison to government MPG tests?

Also, regarding the speedometer, it seems to be consistently about 3 kph less than the GPS(I tried a couple of different ones) at highway speed. Anyone else have same situation?

On my Edge Limited and on a couple that I noticed on the dealer lots, there is problem with the rear of the driver door chrome trim not matching evenly to the rear door trim. This is the piece that runs along below the window. Has anyone else noticed this issue?

Another poster mentioned a wind noise on the driver side but I have not had that issue so I am not sure if it is related.

Frankly, this is the only fit and finish issue that I have observed thus far in the vehicle. Any others observed by anyone?

In any case, I took the Edge to the dealer and they ordered and installed a new driver door chrome trim piece. It fits better but is still not aligned with the rear door trim perfectly.

Not an error, I also have DA and BG

 

copy and pasted from site:

 

Confirmed Installations

SYNC Version

SYNC GEN 2 BT4T-14D546-AD

BT4T-14D546-AG

BT4T-14D546-DA

BT4T-14F496-AD

BT4T-14F496-AG

BT4T-14F496-BG

BT4T-14F497-AD

BT4T-14F497-AG

SYNC compatible software BT4T-14F500-AD

BT4T-14F603-AD

BT4T-14F603-AG

 

and there are 2 screens that show confirmed installations and show then slightly different, here is the other screen

 

Sync Version SYNC GEN 2

Confirmed installations

BT4T-14D546-AD

BT4T-14D546-AG

BT4T-14D546-DA

BT4T-14F496-AD

BT4T-14F496-AG

BT4T-14F496-BG

BT4T-14F497-AD

BT4T-14F497-AG

SYNC compatible software

BT4T-14F603-AD

BT4T-14F603-AG

 

Waiting to download 0 items.

 

Note that BT4T-14F500-AD is not listed here.

 

and for further confusion look at your installation history and try to correlate it to the confirmed installation

 

BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE CI 1/4/2011

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CU 1/4/2011

BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE CI 1/4/2011

BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE DFI 1/4/2011

BT4T-14D544-BE SYNC GEN 2 BT4T-14D544-BE RFI 1/4/2011

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/22/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/22/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CU 12/21/2010

BT4T-14D544-BD SYNC GEN 2 BT4T-14D544-BD CI 12/21/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/21/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/21/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 12/9/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 11/16/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 10/22/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 9/21/2010

BT4T-14D544-AJ 1.3 SYNC GEN2 CCPU (AJ) CI 9/21/2010

I fully agree. It is confusing. However, I suppose the good news is on the top line of your last section which indicates you are on the very latest version of the updates(BT4T-14D544-BE). This should also be reflected in the Edge diagnostic screen for SW P/N. You should be good to go. I hope all is working wel for you as it is for those of us on that level. It is still not perfect but a major improvement.

I think the whole screen is not included in you example but from what i see

The two lines saying "Sync compatible software" tells me you have the update

I would concur with Wilson that you are on Sync Gen 2. Not sure about the "DA" and "BG" items though. That is the first time I have seen those. Transcription error? In any case, it is easier to confirm using the Sync History screen where it shows what has been successfully uninstalled and what is currently installed.

Further: getting a reply like this "Required parameter 'hash' was not provided. This parameter is required and is used to prevent unauthorized scraping. Goes on to say to much data.

I understand. As Wilson mentioned, after the "=" sign, erase everything and replace with your VIN.

It should look like this:

http://fordlabels.webview.biz/webviewhybrid/WindowSticker.aspx?vin=2FMDK4KC0BBA40005