oakville_edge

Hi I just tried this reboot, and it used to work generations ago. However on 3.51 it doesn't appear to work.

Any ideas?

Well Ford customer service was useless.

As they say in latin, Cavet Emptor (Buyer Beware). They said the dealer inspected the vehicle and determined that the cause was over-torquing. They managed to determine this without removing the wheel, or the stud. Amazing.

Ford customer service gave me the option of going to another dealer, however my vehicle only has 15 miles of warranty left. They told me I'd have to tow my vehicle if I wanted it covered under warranty. When the call degraded to this level of non-sense I asked when My Ford Touch would finally work, and I got the usual round of apologies and "we're working on it".

Anyways, after decades of owning Japanese imports and coming back to my first domestic car. I see that was a mistake. The service is garbage, and the quality has been sub-par. 2.5 years later and its become crystal clear that putting my trust into Ford was a lapse of judgement.

I'm already booked an appointment with a local garage I've dealt with in the past, they stated it's probably just the stud and they'd already done a few 2011's. $ 50. If the hub requires replacement, it would be $ 300 all-in. Although in Ford's defense, gauging at the dealer isn't an exclusive phenomena; but perhaps in a situation like this you can cut the margin on the job from 5000% to maybe 50%.

I'm certain I can find someone to complete the repair for a fraction of what Ford charges. The problem here is I shouldn't have to pay a penny.

What bothers me about all of this is that the Ford dealership is operating under the assumption that I'm some kind of terrific idiot. I don't know how to replace a tire. The process I followed is very straight forward:

1) Slightly Loosen Lug Nuts with torque wrench. Just enough to make sure they're not seized.

2) Jack the truck.

3) Loosen and remove the lug nuts

4) Remove and replace tire

5) Hand tighten lug nut until it can not be tightened until they're snug.

6) Lower the car so its on the ground by still supported by the jack.

7) Using my torque wrench (and 19mm socket) set to 100lb/ft, tighten bolt until a bit of resistance is felt - then move onto the lug nut directly across and repeat.

8) Continue tightening until the clutch on the torque wrench starts slipping, indicating that it's hit the appropriate torque level. I've done it so many times on so many cars that I can almost feel by hand that point it will hit that. Always moving cross lug nut.

9) Remove jack, and verify torque on each lug nut - cross tightening if necessary.

Is there something special about an Edge that I'm missing? I've done this on the following vehicles (with different levels of torque) and never ran into a problem:

I've done this on numerous makes and models of vehicles ever season. I do my wife's, sister-n-laws, dads, brothers, and my own vehicle ever season for the last 20 years. I've never had a problem following this process, except once on my dads 1994 Honda Accord which I had to use some penetrating lubricant to unseize one of the lug nuts that had rusted in its latter years.

Do you have any national brand tire shops near you, such as Discount Tire, etc? They deal with stripped studs on a daily basis and I am sure they will not charge $200.00 just to change one, or $600.00 if the hub is bad.

I just found out that the HUB/Studs being used on my 2011 Edge was actually completely changed on Job2. Mine was produced on Job1, this makes me wonder why they switched out the part. Was there a quality issue identified, and if so why aren't they making it right?

RIM's are correct, and the Lug nuts where original. I had to replace three of them, all provided by the Ford dealer.

I did notice a large amount of rust on the studs.

Hi everyone,

Wondering if anyone else has come across bad studs on their Edge? I'm a winter user, and change the tires out myself. I've done this for decades, and never had any issues until my 2011 Edge.

I use a proper click type torque wrench set to 100ft/lbs of torque. I carefully cross tighten.

Yesterday, yet again I had a lug nut just keep turning and not come off. I've had issues with the Studs stripping before, and they had to be replaced. This time I took it to the dealer and they said the stud was actually turning instead of the lug nut. That I'd have to pay $ 200 if the hub was okay, but if the hub was damaged my bill would be over $ 600!

This thing is still under warranty, I don't understand why I would be paying anything. I'm trying to understand how or why an actual hub would somehow break, without the lugnut breaking first. What kind of design is this? Is this a case of the same brilliant engineers at Ford that decided to take a decades proven International engine and destroy it by placing an EGR cooler on it, producing more engine heat while simultaneously reducing the size of the radiator to half?

Okay sorry for the snotty remark, but this whole situation has me frustrated. I put a call into Ford customer service, lets see if they make this right. I guess my question is, is this situation unique to my Edge or is it more widespread?

Well first snowfall in Oakville (located 20 mins west of Toronto, Ontario).

Coincidently I had installed my new Gislaved Nordfrost 5 this past Saturday (including TPMS sensors)... Have to say barely noticed there was anything on the ground. These are excellent tires, I guess a company that has snow 100% of the year should know how to make a an awesome set of snow tires.

The only problem with these tires is... Have to take it easy on the braking... The guy behind me usually can't stop so fast...

I'm wondering about this myself.

I just picked up some new winter tires with new TPMS sensors... and haven't had the warning go off yet?

Perhaps the 2011 Edge has a more sophisticated system that automatically detects the new sensors and just uses them? That'd be sweet!

I have the driver entry package and can't figure out how to use the tool... it seems all the instructions out there relay on using the key in Run/Off mode....

If anyone has seen a link, I'd appreciate it.

Do you believe them?

That is what they were telling me at first but now have admitted there are many out there with a DEAD SYNC, LOCKED INSTRUMENT PANELS, NO LIGHTS AND LACK OF CLIMATE CONTROL.

Sorry but other than you, I haven't seen a single one stating they have this issue. This is a serious issue, and if there where 600 out there like that - there would be widespread pandemonium.

In this country without a heater working, you can not drive the car this time of the year.

Hmmmm, if not a SCAM and not a problem: why has Ford re-routed SYNC issues on this Forum back to their advertising sites; Redirected Hits: 11,154? And, what about all of them at various dealerships through out US and Canada siting unfixed? Last count: all of us on this forum, 80 in another one, 6 at another and on and on...................

This is by far the biggest "EDGE" related forum out there. It gets the majority of the traffic. I have only seen 1 active issue where an Edge is in the shop, and its yours.

Anyone who is in her boat, feel free to chime in. So far this "scam" sounds pretty over-inflated.

It seems Ford has decided to quiet the concerns about Sync, but personally I have no concern that they will not be addressed in a future update. Anyone who has been using a computer long enough is familiar software can have issues, as its EXTREMELY complicated. Its about striking a balance between cutting edge features and stability. If you chose stability you end up with a Honda... very stable car... very bland car... Its why I chose my Edge over the CRV I was looking at. I prefer bleeding "EDGE" and don't mind the issues that come with it.

Now again - Your case is extreme... and i feel for you... I'd be more upset than you with not having my car for so long. But I don't think its fair to make is seem like its some kind of grand conspiracy and no one has a road-worthy Edge. As for "redirected hits" ... that's just Google Ad words in action.

If only 1 or 2 others with similar issues then why are so many posting the same in other related forums? And, asking me for updates on what is happening because they are going through the same Ford Run Around "FORD SYNC SCAM"?

Same reason traffic comes to a standstill when there's a car accident. People like to gaulk.

12/08/10: I started it through email: crcfmc@ford.com and here are phone #'s: (800)392-3673 or (866) 631-3788. The Rep is calling me tomorrow 12/09/10, to see how I am enjoying my fixed vehicle that is still at the Dealership in Folsom, CA, unfixed and no one has bothered to call as promised on 12/06/10 because some magic TOOL was going to fix it on 12/06/10. We need to get others to join us because this is now a Ford SYNC Scam; they knew these vehicles were defective when they sold them and just wanted to lock us all into Contracts!

I think the reason you may not be getting people joining forces is there may not be a lot of people in your boat. The vast majority of owners are annoyed at best by having to reboot, pull fuses, etc... I don't think most people even have to bother with that. Your car has been in the shop for quite a while... that's not right or justified. Ford should do something for you period. But I think there's at best only a 1 or 2 people in your boat as well.

I'm looking forward to a patch to deal with my wifes IPhone issues... but other than that I enjoy my car... If it was stolen today, I'd go out and buy the exact same one again and continue to wait for an update.

If I was you - I'd be just as upset, probably more. But its going to be difficult to get the public support you're looking for, as your issue seems to be extreme and somewhat isolated.

Wow - have to visit the dealership for this?!

That is going to get VERY OLD quickly. Seriously what's wrong with USB and/or an OTA upgrade?

My dealer ship contacted me today to let me know this update is available...I have an appointment on 12/13...

 

Hopefully everyone else will get it done before that, and let me know how perfectly everything is working

Has anyone confirmed what this update actually contains?

Well I went to a local dealer asking about the TPMS reset tool. They sold me one for $ 30.

I'm not sure if its the right thing, these guys didn't seem like they necessarily knew what it was. I'll find out next week once my tires come in.

What do you mean by "DEAD" Ford Edge? Can you clarify what you mean, unfortunately not all of us are on Facebook so if you want to sell us on your petition, my suggestion is to provide more details.

Well I didn't know a lot about the Adaptive Cruise Control, but decided to get it and see what it was all about.

Yesterday I finally had a long enough trip going from the West side of Toronto over to the east side. I was really impressed - having had no expectations of it. My initial thoughts would be that it would just coast the car as traffic slowed down and you still had to manage the braking. I was curious what it would do when traffic came to a screeching halt... I had no idea the cruise control also use the brakes ... so imagine my suprise as I noticed a long stream of break lights ahead of me light up in a hurry.

I put my foot in ready over the brake, but I decided to see how the car would handle the situation before I intervened. Sure enough, the Edge went into serious braking mode bringing the car rapidly down to I believe 25 or 30ish KM/H before it chimed that the cruise was disengaged. At which point I had to take over the braking... For a total of 3 hours of driving yesterday I only had to takeover using the once the entire time because traffic was moving too slow for the cruise to be engaged. In fact for a while it was stop and go on the 401 hovering between 50KM/h to 100KM/h off and on the entire time, and the entire time I was amazed as the Edge just kept in behind the car in front... takes soooo much of the stress out of off and on traffic.

Anyways for those wondering if its worth the expense... I certainly was impressed by the system. Money well spent in my opinion.

The software isn't that bad. I've seen far far worse. Ever use ITunes on a slower machine?

If they would just set the thing up to do its "Maintenance Cycle" every time you turned it off, it would already fix 98% of the issues people have. Then they could focus on optimization.

When I am using my Adaptive Cruise Control, does it set off people's radar detectors?

 

Not that I have a problem with that. I was just wondering...

 

 

-tonya

Works on a different frequency, so it should not.

The December promotions for the Edge seem to be ~ $ 1500 more than the September employee pricing. Interest rates are much better though over the 6.99% financing...

I've had mine go off a fewmes as I don't slow down when someone is turning right into a drive tiway - unless I notice oncoming traffic. That tends to upset the Collision avoidance system, and it flashes angrily at me.

Now that you mention changing the USB stuff around, I realize that I've had this iPod plugged into the same USB port since day one. It's worked fine most of the time. I wonder if my Touch would act any better if I unplugged my iPod.

I'm wishing.

 

I have noticed the longer I've had the Edge, the more frequent the Touch reboots. Today I unpaired / re-paired my iPone cuz BT Audio would not connect. That fixed the connect and a minute later I had Touch rebooting. BT Audio worked as designed for about 3 stop/starts then it was back to it's old shit. I know there may be issues with iPhone but I'm pretty sure Touch is one major issue

 

I got the impression the dealership doesn't want anything to do with the "new sync" and

If I get my Dev kit, first thing I would do is create a "RESET" app. It's not an ideal solution for you, but it beats your current alternatives until they somehow work out the Bluetooth A2DP issues.

Did you say a 1 Terra Byte chip????

I seriously doubt that. 1TB SSD would cost > $ 2000 wholesale. Not to mention completely unnecessary. I'd be surprised to find out there's actually more than 1GB installed.

Found a link - http://media.ford.com/article_display.cfm?article_id=33366 which introduces the SDK and embedded in the web page, https://secure.syncmyride.com/Own/Modules/Developer/Subscribe.aspx

Yeah I had come across that a while ago as well. I signed up but haven't heard boo.