Had my 2011 Lincoln MKX since November 2010 and I'm not very happy with the My Touch system, I've had too many problems, eg. system rebooting, Bluetooth disconnecting, voice command not working, etc. The dealer that I bought the car from is terrible, they don't know how to treat customers, so bad that I had to switch to a different servicing dealer. The new servicing dealer is fantastic, I've brought the car in4 times in the first month of ownership. I was away for December so I wasn't able to bring the car in again until now. I.M.O. Ford released the system without fully testing it, typical of American auto manufacturers. The dealer told me that there are about 13 faults with the software. They have erased and reloaded the software which has improved the system however it is not 100%. I don't understand why Ford feels that when a consumer spends over $50,000 they should be satisfied with a substandard system in a car. So far I regret buying a Ford product and I'm sorry that I didn't stick with another Audi product, which I had before. The Audi was a great car, no problems, servicing easy, dealers value customer relationships.
Stay away from the Edge or MKX with the new My Touch system, it's not worth the aggravation. If you want a Ford product try to buy one without the new My Touch system, the old system works fine. I have a friend with a 2011 Taurus with My Touch (old system) and he's very happy with his car.
