i just picked up my edge about a month ago but sync on my edge never worked from the begining.  Buttons on steering wheels, MS sync command button, Call/End; those three buttons never work from the beginning. I thought I had to setup on the sync part but those buttons never worked.  the most important buttons for SYNC.  the in-dash system works fine but my edge no different then 2007 edge with navi w/o sync.  no offense to anyone who drives 07 edge but i paid for my 08.  actually i had to wait for my edge once for check up and noticed that there was a problem with the system so I had to wait more days for a new car. 
Now that my edge is still as the dealer shop with problem not solved.  it took them a full week to send the system out bring it back the way it was un-fixed.  I don't know why i had to wait more for new car to be fixed.  I was driving rental car-06 ford focus-crappy as hell.  my arms are hurting. 
Do you know if the dealer can do anything with my problem?  the dealer service can't fix the damn new car.  shouldn't i get a new car?   
i wonder if they even try to put a new system and try to re work it. 
  
I'm so furious at ford for making sucha car.  I don't think a consumer deserve this.  I don't mind a free service with some time of time but this is just too big.  too much complains.......... 
  
Does anyone know if this can be fixed or not????