BreWen1111

Are you saying they replaced your fuel tank in three weeks?

Yes. I was in the process of fighting with Ford about the gas tank when the recall came out. That really made their customer service staff look like boobs. They could have handled it so much differently than they did.

I believe, at the time, Ford knew they were about to have the recall and stocking up on the available tanks because, trust me, there were no tanks to be found anywhere for any amount of money. Even Sally at Ford customer service admitted there were no tanks available. So I was surprised when it only took 3 weeks.

But ... yes... it took 3 weeks, which was 1 week less than predicted and Ford paid for the rental/loaner car.

I recently purchased a 2007 Ford Edge awd sel plus

I'm really pleased with the way it rides and drives but upon the first time I filled it up with gas I noticed it smelling of gas fumes then after work I noticed there was a puddle of gas under it... Then I done some online research and found it to be a recall but my local dealership doesn't seem to be aware of this recall..... so I'm wondering what my best option is on getting this repaired...???

They can type your VIN# into their computer system and tell what recalls are open for your vehicle. Make them do their job or go to a Ford dealer that will.

sooooo.......my Ford Edge is at the dealers since the first week of November and wont be getting it back until sometime September or October of this year (hopefully). In the meantime i have a loaner and can get one a month or every so, still nothing like my own car. Its going to be a long year.

Good luck to you... I had a Toyota Corolla for 3 weeks, but I was fortunate enough to get my Edge to the dealer early... like the day the recall came out.

I am so grateful... I feel like the "little guy" who just won the lottery. Got a call from the dealer about an hour ago regarding the recall. Thanks to all of you who helped along the way!

Was it a call from FMC directly or from the dealership? That just doesn't sound right at all.

It was someone named Sally at Ford Motor Co. (1-866-631-3788) in response to my CRC case #. If it's Sally's job to make a customer feel abandoned by Ford Motor Co. then I must say Sally is very good at her job.

Got the phone call from Ford today regarding my leaking fuel tank...

They don't have replacement gas tanks and they are not going to have replacement tanks.... ever. No kidding! That's what they said.

Recommendation from Ford Motor Co. is to have dealer try to possibly get replacement aftermarket tank from O'Reilly Auto Parts. And this is a quote... "Ford can't help you with this situation. Have a good day."

As I said before... Ford doesn't care about customer safety or loyalty. No place left to go for help.

Add me to the fuel tank leaking club. 1850.00 to get it done at the dealership. Have a guy locally that can install it for 3 hours labor...course Fords price on the tank is 1640.00 plus tax. Reported it to the NHTSA and complained to Ford/Lincoln.

 

Has there been any updates to this issue or alternative fixes?

After exchanging about a dozen emails with Ford Customer Service, I've been "escalated" to contact with Ford Regional Service Manager and have been told to expect a phone call in 2 days. Sounds like progress but it's too soon to tell. My dealer says we can't even get parts for repairs let alone get any help from Ford.

My suggestion is DON'T GIVE UP. If we give up Ford will continue to do nothing to correct this safety hazard.

"Don't park in the garage" is not a solution that I'm willing to accept.

I don't understand why this hasn't been addressed with at least an extended warranty or service program.

I totally agree with you. Have spoken to Ford Service by phone and on Twitter (@FordService) and the both responses were the same. No help and no intention of helping at this time. No consumer warnings forthcoming. I've filed a complaint with NHTSA.gov along with Rossen Reports at NBC and Consumers for Auto Reliability and Safety. Am also checking the process involved for starting a class action. One would think Ford Motor Co. would rather be proactive regarding a serious safety issue rather than wait for loss of life or property or a class action suit. But it's Ford's choice to do nothing.

I've been a member here since July of this year when I bought a 2007 SEL. I have been reading about gas tank leaks and although mine isn't leaking at the present time I am starting to worry about future leaks and Ford not covering them. My last 2 SUV's were Grand Cherokee's. These vehicles had plastic fuel tanks. Don't laugh because they are tougher and don't puncture easily in accidents and don't rust.

Are the tanks in FWD and AWD Edge's are different? Do they both have a tendency to rust through? I have an Arizona car relocated to Connecticut and feel like I'm living with an expensive time bomb.

I'm a little surprised at Ford's lack of interest and lack of assistance in a matter as serious as leaking fuel tanks. I love my Edge SEL and the 2 dealers I've dealt with are great. But I feel terribly betrayed by Ford Motor Co.

My 2007 Edge SEL has leaking gas tank. Mechanic says "don't park in the garage" due to fire hazard. New tank = $2018. Called Ford yesterday and they will not assist with repairs. Filed complaint with NHTSA. Leaking gas tanks are a major safety hazard. Maybe Ford Motor Co. will care when loss of life or property occurs. I'd really like to see a Class Action suit on this.