Jennifer Deal

I have a 2013 limited Ford Edge that had the same problem. It took 2 visits, a call from the dealer to "ford" and lots of persisting but they found out what was causing the "skipping from hell". While it was skipping they plugged in their computer and tested the front control interface module. It shows that a button was being "depressed" when in fact it wasn't. Therefore, they ordered a replacement FCIM and switched out the part. My car was still under warranty so it was free. Hope this helps!!