Flowerpower

I have the 2013 Ford Edge SEL, Past Month and half i have been getting this Door Ajar light, So I went to the dealer and straight face it's not an issue, bring it back when the light comes back. So I got home and read your forum no surprise alot of people having this issue. So I called Ford Canada and put a complain about East Court Ford & Lincoln. So next day I get a call from the Service Manager to bring my car in so I drop it off, my car sits at the dealer ship all day i call around 5PM and they tell me they don't have the part. So I ask the Service Manager why would you ask me to drop the truck off if you didn't had the parts, makes up excuses and then asks me to drop it off again next day so I drop it off get it fixed only been 48 hours i will let you guys know if they actually fixed it or blew air into the damn latches to fix it. Thanks to you guys I knew what I needed to do to get this fixed. Keep up the good work.

I have the same issue with my 2011 Ford Edge, now has started with the passenger door, but my extended warranty has run out. Ford Canada refuses to take accountability for their defective part. It took me almost 5 visits to finally get the latch replaced on driver's side door (well at least they say the replaced it). I have my doubts to be honest.

Please file a complaint through Transport Canada, having the same problem with my 2011 Ford Edge, and Ford refused to do anything about it. They replaced the driver's door latch while still under warranty, but now my warranty has expired and now the passenger door is doing the same thing. Obviously their part is defective, but refuse to take accountability or back up their products.

https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/PCDB-BDPP/fc-cp.aspx?lang=eng