MirrorsEdge

It is probably the wrong USB hub. Perhaps the dealer put the old one back in by mistake.

I just pulled it out. Exactly what happened. They mustve pulled it out and put it right back and put the new hub back in the plastic and box. Its resolved after i swapped hubs. 2 weeks of banging my head against the wall. Should've looked over their work first.

The dealer installed it while they put in the APIM module replacement. So Unsure.. I could try and pry it out and see for myself i suppose. But the lights work on it and its detecting my phone plugging up. I just reset my phone again and kept it default settings gonna try that tonight and try my friends iphone 7 another carrier.

It was (sorry for not directing it your way).

 

I assumed you had a MFT to Sync 3 conversion, but I missed have read the other response and mentally combined both posts.

 

Have you tried a simple troubleshooting step such as a different lightning cable?

 

Make sure to delete all Bluetooth devices on sync. Also make sure there are no CarPlay profiles in settings.

 

I do believe you have to connect the usb/lightning cable and then hold down voice control button on the steering wheel to link them together.

 

Also, make sure CarPlay is enabled on sync (I know, I feel guilty mentioning it).

Its all good. Yep I have tried 3 apple supplied cables

In Sync (when device is connected) There is no reference of Carplay anywhere on any Sync 3 menu screens.

On the iPhone I tried it yesterday after a full wipe no devices configured... and still no dice.

I got close one time... Through some combination of pairing via USB i got "Handsfree" to pop up on the scrolling wheel settings>General>Carplay. However when I clicked it merely paired my phone to the infotainment system but never actually launched the car play prompts on the screen.

I've since deleted my phone from the Sync System and done a reset.

Did you re-wire the power for the hub, or use an aftermarket harness (e.g. https://www.4dtech.com/sync-3-retrofit-usb-hub-wiring-adapter-gen-1/ )

 

Either method is needed for CarPlay to work.

 

And did you go through the setup on the iPhone (settings > General > CarPlay)?

Not sure if this is directed at me however, I had Sync 3 1.0 I went to 3.0. There is no Set up on settings General CarPlay on the iPhone. It just sits with a spinning wheel (all phones ive tested). I am led to believe that when you plug the phone in that sync will acknowledge and prompt on the infotainment system.

Is this not correct?

I know its been a while since this thread got some activity however. I am having difficulty getting car play to work.

1. New apim module
2. Sync3 is at version 3.0
3. Swapped in new usb hub (HC3Z-19A387-
4. Tried master reset
5.Tried 3 phones iPhone 8 Plus, iPhone SE, iPhone 7 (no additional config options come up when device is plugged in concerning CarPlay and as far as I can tell no settings in the phones themselves)

6. Today did a full wipe reset of my phone. Still no dice.