sme819

2 hours ago, 1004ron said:

 

 

57 minutes ago, 1004ron said:

Who did you buy it from?

 

You say that at the time of purchase you noticed the condensation and the seller said that they would not fix it - that was the time to stand your ground and insist it be fixed, or walk away.

 

You say you did some research - did that research include this forum? - yes it did, I found it was recommended to remove the light bar. I then heated the light bar while using a vaccuum to remove moisture. It initally seemed to work but after 5 minutes all the water/condensation came right back. 

 

What method did you attempt to remove the moisture?

 

It's still under warranty so call Ford Corp. and open a warranty claim with them, or try another dealership. 

 

The light bar not lighting up - not all the models do, what model do you have? SEL

 

 

2 minutes ago, onyxbfly said:

 

You have a SEL. Your light bar will not light up because its not designed too. The only edge with the light bar is the Titanium and the Sport model.

So none of the lights on that entire bar do anything? 

On 3/8/2020 at 8:45 PM, RJHENDERSON said:

You need to contact ford customer service. NOT the Dealer. I went around with Ford Corp. for six months and finally got them to pay for all but $100. I had almost and inch over six months from when it started. Water was getting into the backup lights. I’m in Virginia. Just got it done about a month ago. You need to stay on them.

Do you have any recommendation or insight on who to talk with at Ford Customer Service? I've asked them to escalate my complaint but haven't heard back from anyone. 

I just bought my 2018 Edge with 30,000 miles on it. I noticed there was some condensation in the tail light bar and asked the dealer to fix it. They said it was cosmetic and wasn't something they would fix. After a lot of research I have found it is very common. I attempted to remove the moisture over the weekend using the advice I had found online. The moisture came right back! I've been told it isn't covered under warranty and the Ford dealer told me they are aware of the problem and they can evaluate and document the issue for $200 and if a recall is every issued then I would be notified. My light bar is also not lighting up now. I assume it is supposed to? Any advice on getting the moisture issue resolved and why my light bar isn't lighting up?