Hello All,
Very new here, so Hi and I hope you're all well. I have an issue that'd I'd appreciate any feedback about. My Edge is five years old, and the central section of rear tail lights are permanently wet from condensation. Ford has replaced this assembly twice, and it has now failed for the third time. I enquired first about another good will replacement (no), and replacement cost is about $1200 plus, so decided to live with it as Ford won't guarantee a replacement against failure (I could face another huge bill at any point),. And now I have rust bubbling through on the tailgate below that centre assembly, no doubt caused by the permanent damp.
Contacted Ford complaints people but so far have only received the usual pro-forma 'thanks for contacting us' stuff. My initial impression is, car's out of warranty, you're on your own (even if this is plainly a design or material defect, not a wear and tear item). This is a real shame as the Edge has been mechanically pretty much bulletproof. But why would I buy another after this experience? Frankly, I'm liking the look of Mazda's CX-9 as next wheels.
