Ford Fanatic 28

On 11/1/2022 at 9:13 AM, Ford Fanatic 28 said:

I haven't gotten it yet. It appears that my schedule is not saving so Ford said  to get that checked out at the dealership. Leave it to me to have more issues than anyone else ?

Well FINALLY got the TSB downloaded at the dealership and so far so good. Very happy to have my front camera  back. What an ordeal. 

36 minutes ago, John S said:

From the traffic I have seen on this site, it seems like most people have been able to get the download over the air, including myself. However, one person was having trouble and was told by the dealer they would have it done at the dealership. From the communication HAZ replied with, it looks like the tech can check if the download was made without going through a long process of just downloading it. 

I haven't gotten it yet. It appears that my schedule is not saving so Ford said  to get that checked out at the dealership. Leave it to me to have more issues than anyone else ?

Is this something the Ford technician needs to do? 

38 minutes ago, Haz said:

 

Is this something a Ford technician needs to do? 

23 minutes ago, VRH said:

Oh I am SO sorry!  That sounds like a very frustrating nightmare!?

Beyond frustrating ?‍?

42 minutes ago, VRH said:

I’ve been thinking of turning mine off too!  

Happy for all of you, but mine is still a nightmare. Ford told me that in order to receive this update I have to have a schedule set. Now found out my schedule isn't saving like it's supposed to so Ford says that's an issue the dealer has to fix. Can't get an appointment until November 21st. Like I said one big nightmare ?

1 hour ago, John S said:

No.  Never got specific actions to try, because at the time I called we were still waiting for a fix to be available. I just set my vehicle and My Ford App up to receive an update if there  was one. That is to the best of my technical ability, which luckily seemed to be enough. The good news, compared to a few days ago ,at least there seems to be a fix in place.  Based on the response you received, you may want to try your dealers service department. 

Okay thanks. Hopefully my update will come through soon. 

On 10/10/2022 at 11:12 PM, John S said:

In my case this has been one of the worst experiences I have ever had relating to a car issue. Back in May they had the vehicle for a month, I filed a complaint with Ford Corporate, reported it to the NHTSA, had a formal case number etc.  That being said I have no idea of how and who they are sending the downloads to, but I did create an awareness by calling customer service and asking for Sync 4A support, just a few days prior to getting the download.    

When you spoke to them were you told to turn your headlights off and engage the parking brake in order for update to load?

How is it that some have been fixed and some have not? Now I'm really angry ? 

On 10/8/2022 at 6:24 PM, John S said:

Excuse the paranoia, but the front camera is still working today. Received the second part of the previous download yesterday. The front camera  now works as it did originally. A third  download of lesser content was mentioned coming soon.  I am getting a message saying no driver logged in, and  is looking for a 4 digit number. I have no idea what they are referring too. Everything else seems to work, even the ambient lighting is staying on. 

I haven't received a second part of the latest update. 

1 hour ago, dalethewhale said:

When you're in reverse, the "+" button is on the screen on the top left in a circle. It will then zoom in on the camera for tow mode. Then when you switch back to "D" the front camera button will work. 

Okay got it. That's still not kosher though. They need to FIX our cameras. Thanks for the info. 

56 minutes ago, dalethewhale said:

Before the latest update, if you wanted to see the front camera, you would have to put the car in reverse, zoom in with the "+" button, switch to "D", then click the front camera button again, but it would IMMEdiately switch back after 1 second. 

 

Now after the update if you do the same procedure the front camera stays on after driving above 7mph. That is, put the car in R, hit zoom "+", then switch back to D, then hit the front camera, it will stay on and not immediately switch back. 

I don't have a "+" button ? 

28 minutes ago, McToberson said:

so... i contacted the law firm that is putting the class action thing together... You MUST take your car to Ford with the complaint about the camera, then Ford has to not fix it.  The problem with that is most dealers are booked out a few weeks for service, then you have to leave the car for them to look at it.. it's total bs. It's a widely known fact that there is no fix, and it's widely known that this is a real issue.. but still, you must inconvenience yourself to great lengths, just to get involved in a class action that may not be successful.  I've been involved in a class action with Ford over the transmission in my 2013 fusion titanium... for like 4 years.. 

What if you've already taken it to the dealer and they couldn't fix it?

On 9/7/2022 at 2:05 PM, Rory said:

I HAVE had my 2021 Ford Edge St since July 21 2021.. it has literally lived in the shop with multiple problems… finally after half year, they fixed all and THEN gave me this recall update which now along with all you other has broken my front facing camera… only works like the first gentleman says when u first start the car….. im over the top upset.. asked for buy back, entered the buy back program, I spent 56plus on a car that the camera doesn’t work, Ford is clueless, the dealership takes my car but makes sure they give it back to me (the fine gray line) within that timeframe that a buy back isnt warranty… I have been giving the run around for over 9 months…. How in Gods name can Ford not have an over the air fix to this when they built it? Taking OUT the recall and re installing it, I have heard nightmares of those who did this…. Finding that “perfect” tech isnt real… I have been to 3 dealerships , no one knows how to fix this because Ford hasn’t come up with the fix!! Im so frustrated … i have called Ford almost on a daily basis to keep busting them to get on this…. And I get the same girl or someone from another country who gives u the same info, how sorry they are, and understand my frustration, really???? Do you really??? I have now ask Ford for compensation. I am paying a monthly payment on a car that isnt 100% as promised and I cannot get anyone to listen to me…. Perhaps a class action suit? Surely you all who have same problem are just as frustrated as I am… im on every forum and I hearing, be nice to dealership, they will fix it… no they do not know how to fix this…. They when I beg lend me a car, and guess what, every car they lent me (a Ford Edge 2022 and above has the exact same issue… the camera doesn’t work, how in God name are they selling these broken cars to customers? At least mine worked !! Until the update!…. So Ford told me this, an update is coming in June 2022… then they told me they have it under control and update will be over the air and the fix will be July 2022, now I just got off the phone again and now the update is sept 2022… i am getting the run around… either fix my car, or buy it back… my car has just reached 3k miles!!!!! I cannot drive it without that camera, extremely hard to park! I want what was promised…. Why cant I have it? I have pictures, videos, and proof sitting with a tech… he told me “gremlins” got to the car and ditch it… I cant! Bc Ford says it must stay inside dealership for 15 days 3 times…. And for a whole year, each month(bc that is how they get u) it has been there for 5 days and then they tell me to come and get it… bc they have no fix nor room…. Then the letter comes from ford with my case number on it saying we cant help u… just like that… we cannot help you nor buy it back bc it doesn’t fit the bill…… Ford vehicles are going downhill…. If anyone here has a better way or a mechanic, im willing to drive to him, please help me out…. Regards.. and if there is a class action suit, please send me info. Thank you all in advance for hearing me vent! Rory

 

 

How did you get in touch with Ford? I am beyond frustrated ? 

18 hours ago, John S said:

Just tried mine no luck. Comes on initially, but not after driving.  Appreciate the communication, maybe something is in the works.  

Unfortunately it didn't last. Hopefully the update in September will come through. 

54 minutes ago, John S said:

If you did not exceed 6 mph (I believe that is cut off threshold) under normal circumstances, the camera will stay on.  The problem is after the initial start up the camera does work, but once you exceed the 6 mph it will not come on after that, until the car is restarted. that being said if it does work normally that would seem to be good news. As far as I am aware there has not been an update. 

 

John

No sir. Mine would not stay on for any length of time. Even when I'm parking and trying to see in front of me it would not stay on.

This morning I was moving my Edge from my front yard to my backyard. Just thought I'd try the front camera for the heck of it and it worked. Stayed on the whole time until I shut the car off. Was totally surprised so I  checked to see if any updates had been done and there weren't any. I'm so hoping it wasn't a fluke, but time will tell.