cj9of12

So I called the "Ford Customer Relations"...long story short, they called my dealer to see if I was telling the truth and the dealer confirmed what I had said. Then they recited what sure sounded like a well rehearsed mantra about the dealers have advanced training and diagnosic equipment (I guess they have bionic ears now) and in this case "Ford agrees with the dealer's assessment that the whine is within Ford acceptable specifications". So I (and I guess all the rest of the people on this forum) just have to deal with it. The guy even had the nerve to tell me that I should check out the web site for the exciting deals that Ford was offering on new vehicles. Wow...I have never bought a foreign car but I am seriously considering it now.

I have a 2008 Limited and it didn't whine when I got it but around 7K it started and is most annoying. I took it in for service and got the same response as many of the posters have indicated. The service guy at my dealer said "yup, its the fuel pump, they all have it. Its normal. Have a nice day" My family avoids riding in my car because the noise is so bad. Its there all the time, you can even hear it with the radio on unless it is turned up quite a bit. I went from telling everyone that asked "how do you like the Edge" that it is great, to, if I could sell it for what I owe on it I'd dump it in a minute. I'm now looking for the customer service number on the off chance that someone will eventually admit there is a problem. By the way, I just got back from having the oil changed at the dealership and saw the service mgr that said it was normal last month and asked if anyone else had complained about it and he said "No, we have not had any complaints other than yours". I guess Ford is doing so well that they don't have to worry about unsatisfied customers.