Wolfie

Please see my new posting under FORD MOTOR COMPANY DID THE RIGHT THING!

Any news on how this worked out Wolfie?

Thanks ! it's been a long time in coming but the folks at FORD were awesome , friendly and good listeners ! I will miss my beautiful car very much, but not the heartache !

Glad you got it resolved to your satisfaction.

To all the folks out there who have followed my posts over the last 18 months, I am happy to report that, FORD MOTOR COMPANY, decided to repurchase my 2010 Edge back. They also gave me my full purchase price and the interest I paid, less mileage.

After 18 mo of a nightmare for me, it only took them a couple days to make the decision to DO THE RIGHT THING !.

I am a long standing FORD customer who had NOTHING but dangerous trouble with my 2010 EDGE.

Starting at 200 miles to the week I took her back to FORD.

There are a few people I would like to thank.

KENDALL AUTO GROUP

KENDALL FORD OF EUGENE

BRAD OF FORD CUSTOMER RELATIONS

VICKI OF FORD RAV

I am happy to say that someday I will probably buy another Ford, as my family has always had a Ford somewhere, but today I am now VOLKSWAGEN.

CONVERTABLE. EOS 3.2

All the best of luck to all of you with problems !

Wolfie is now a VW.....

Wolfie is finally going back to FORD they are going to make things right ! Finally after 18 mo of pure hell heartache and crying. They have a agreed to repurchase or buy back ! YAY thank gos good luck with yours, PS my customer service guy was Bradly in the Seattle division Awesome guy. It only took Ford 1 day to make a decision !

Donna AKA WOLFIE !

Ok All you EDGE owners.... An update on WOLFIE, I have been posting on here since Jan 2010 on My Edge, I have been a TEST pilot of Ford ( feels like it) and just wanted everyone to know we gave up and Ford has agreed it's time to do the right thing, and I will be talking with Dearborn next week on repurchasing or buy back. My nightmare is finally over ( or beginning again haha). At least I will not have the Edge anymore. I will miss mmy beautiful car very much but NOT the heartache and trouble I've had with it.

To turn the page as a new chapter begins ...............

Best Wishes from Donna & her car Wolfie....

Mine is still not fixed. Ive had my car in the shop a total of 10 times and they have relaced parts and chips 4 times and back it goes again. They have however offered my ANY car I want and give me FULL payment for what I paid for my car. (43,000.00) so thats good news, but I have to do all the financeing and can't at this time so am still stuck with the car. so Tues May 10 2011 I will take her back to ford again to put a recorder in again. Thats how Ford made the chip the first time around. So we will try it again. Best of luck

Donna AKA WOLFIE

2010 Ford Edge LMTD

Congrats on your victory with FORD I guess I will be getting a lawyer now too

Has anyone had any experience with the Lemon Laws and the 2010 Edge? I have a 4 month old Edge Ltd with 3000 miles. It has been in the shop 6 times. I spent 3 mornings at the service dept, and lost it another 3 times with a total of 26 days out of service where they provided a loaner vehicle. The main problem is the rattling noise from the sunroof. They have tried to fix it 5 times. They know it is an issue, but Ford stopped replacing sunroofs a while back, and now try to find fixes. They have tried lubing parts, and found unpadded dowels, but it is still rattling away. Now, they say that they will not replace the roof, or work on it anymore. They said to come pick it up, or I will be charged for the loaner. Basically, deal with it. Also, it has been in on these visits for a Tire Pressure Sensor fault ( happened 3 hours after I picked it up), Iphone incompatibilty ( their website said it was compatible), the transmission was slipping and slamming me from behind, all 4 brake rotors had to be recut at 2600 miles (pads were fine and they said it happens), the door latch had to be adjusted, the USB port failed and needed repair, the memory seats are losing their memory and the GPS/Sync is having problems (location errors, weather update not connecting and an icon saying NoGPS on the screen, even though it is tracking). As they will no longer work on the roof, which they have confirmed and documented has a problem, are they not in violation of the warranty? They could replace the sunroof and fix the problem, but just don't want to spend the money. So, go away. The service tech who notified me said that Ford states the problems are "characteristic" of the vehicle. What does that mean? I notified a lemon law attorney and also just sent off the required paperwork for NY State Attny Gen New Car Lemon Law Arbitration, as they have left me no choice. I don't trust this vehicle. If all these systems are failing, how can i assume it won't brake down at a dangerous time or possibly cause an accident. Again, anyone else have all these problems, and how did you deal with it? Thank you

Any news on how this worked out Wolfie?

 

Yep It is still not fixed. Ive had my car in the shop a total of 10 times and they have relaced parts and chips 4 times and back it goes again. They have however offered my ANY car I want and give me FULL payment for what I paid for my car. (43,000.00) so thats good news, but I have to do all the financeing and can't at this time so am still stuck with the car. so Tues May 10 2011 I will take her back to ford again to put a recorder in again. Thats how Ford made the chip the first time around. So we will try it again. Best of luck

Donna AKA WOLFIE

Welcome to the Machine..... as alot of people know I ve posted here since Jan 2010 Im the one that Ford finally decided to make a new part for, and now I'm having new issues. Twice this month when execlrating (?) my car felt like I hit a patch of Black ICE and I had no control for a couple seconds which seemed like an eternity. Back to the shop it goes for the 15 th time

W. Oliver

 

 

Dealer - Sayville Ford

South Shore Motors Corp.

5686 Sunrise Highway

Sayville NY 11782

P# 631-589-4800

F#631-589-6445

 

 

 

2010 Ford Edge Ltd, AWD, Panoramic Vista Roof, Navigation, Tow Prep package, Cargo Management System, Black Leather in Sterling Gray Metallic.

Received on 11-28-09. Mileage approx 325 miles.

 

 

Repairs

-----------------------------------------------------------------------------------------------------

11-30-09 1) “Tire Pressure Sensor Fault” light came on 5 hours after purchase.

Dealer reset sensors and recalibrated.

2) Iphone found not to be fully compatible with Sync System.

Despite Ford website stating it was compatible, service dept states there is a Bluetooth incompatibility. Cannot use USB to access Ipod function as it never stops indexing. Cannot use Bluetooth effectively as it keeps skipping and can’t access controls. It also activates Bluetooth streaming without letting you know. So the battery drains. You don’t realize till you shut off the vehicle and then hear music playing on your Iphone. The only way to stop the streaming and have an ipod was to buy a new Ipod Nano and plug this into the USB. It prevents the Bluetooth streaming from activating.

 

Waited at dealer for work. Lost 2 to 3 hours.

 

 

1-7-10 1) Sunroof rattling. Persistent noise coming from right rear of main sunroof glass.

Noise verified. Informed by Jim Barberi at service dept. that this is a known issue to this model. Stated that both Ford Edge and Lincoln version suffer from this. He stated that Ford used to replace sunroofs, but now only attempt repair due to cost. Waiting for Ford to advise.

2) Rear passenger door latch needs adjustment. Service dept says it is fine.

 

Waited at dealer for work. Lost 2 to 3 hours.

 

 

 

2-19-10 1)Sunroof rattling. Persistent.

Track lubricated. No effect

2) Transmission delaying and slamming into gear.

Solenoid recall, transmission software upgraded and recalibrated.

 

Waited at dealer for work. Lost 2 to 3 hours.

 

 

3-8-10 1) Sunroof rattling. Persistent.

Lubed gasket. No effect.

2) USB port inoperative.

System recalibrated.

Dealer supplied a loaner car for the 3 days I lost my vehicle.

 

3-17-10 1) Sunroof rattling. Persistent.

Located unpadded dowels in track. Padded them. No effect.

2) Brakes pulsating.

Dealer states it happens sometimes.

Recut all 4 brake rotors. Pads were fine. Vehicle mileage is approx 2600 miles.

Dealer supplied Hertz rental car for 6 days I lost the vehicle.

 

 

4-6-10 1) Sunroof rattle. Persistent.

Ford engineer supposed to come examine vehicle.

2) GPS system experiencing software issues.

Initially informed that the control unit was faulty and needed to be replaced. When I went to pick it up, I was told it was fine.

3) Memory seat losing settings.

Dealer states it happens sometimes.

4) Rear passenger door latch again.

Adjusted latch.

 

I was provided a Hertz rental car. On 4-22-10, I was called by Jim Barberi, who was my primary contact at Sayville Ford. He advised that the Ford engineer stated he didn’t hear anything (already confirmed as a problem by technicians, and I have recordings) and that Ford states they won’t authorize anymore work on the roof. He stated that Ford reported, “The vehicle as is , is characteristic of the vehicle”. I was told that I have to come pick up my vehicle, and drop off the rental or I would be charged for it. He also advised that if I am considering Lemon Law Arbitration, by law they cannot work on it anymore. I contacted a lawyer who stated that is false, that they have to keep providing service under the warranty. I was also initially told by Jim Barberi, a few days after I dropped the vehicle off, that the technicians had tested my GPS system, and that the control head unit was bad, and they were probably going to replace it. When he called to tell me to pick the vehicle up, he then said that it was fine. I went to Sayville Ford on 4-23-10 and spoke to the head of the service dept, Paul Kelly. He stated that since it is obvious that this vehicle is a Lemon, Ford probably figures it will have to take it back, and so don’t want to pay for anymore service. Paul asked if I had contacted Ford Customer Service about them taking this vehicle back. I said I had only dealt with Sayville ford. He offered to contact Ford for me. He said to keep the loaner car till he hears back on Monday. On Monday, I was advised that they didn’t get back to him, and that I have to pick up my vehicle. I still had the rattle. I also was still having problems with the GPS system. The vehicle attempted to send a vehicle health report, but was unable to complete it. Also, when I spoke to Jim Barberi, I asked if the paperwork was completed. He said he was finishing it now, as it was a lot of info to type. When I picked the vehicle up, he was not there. The girl who helped me couldn’t find the paperwork at the desk, and said she couldn’t access it in the computer. She gave me an abbreviated printout of all my visits. I called Jim Barberi the next week, and he said he would mail it to me. A week later, I had not received it, and he said it might have been lost up front by the secretaries, and he would re-mail it. I still never received anything. They have not been able to provide me with paperwork for the visit.

 

At this point, I had lost my vehicle for a total of 30 days, and had spent 3 additional mornings at the dealership for service.

 

 

I continued to have problems with the GPS unit. Weather would fail to update, the Media screen would freeze up occasionally, the Phone screen would freeze occasionally, the location given by the GPS would sometimes be off, the Sirius radio would skip, the “NO GPS” splat shows up and stays on sometimes for 8 blocks and I noticed my maps were about 6 years out of date. These occurrences happened without overhead obstruction. I contacted Sirius radio, and asked for an on air update. The Radio, Media and Sound hard buttons failed. Those screens would not work. They kept trying to send updates and unfreeze the unit. They said an update should not effect these systems, and asked if I was having other problems with the unit. When I said yes, they said the unit was bad, and bring it to the dealer. They wrote up an incident report for later review. I contacted Sayville Ford, and made an appointment. I was told it would be about a 3 hour wait. I said I would wait, and scheduled for 7-15-10.

I also asked if Paul Kelly was available. I had called previously to see if Ford got back to him, and had been told by Jim that they were waiting for an engineer to come look at all of the paperwork. Paul wasn’t there.

 

7-15-10 Arrived at Sayville Ford. Told there were only 2 techs who worked on GPS systems. I was told it would be 8 hours, and that they didn’t have any loaner cars available. I cancelled the appointment as I had no way of getting home (25 minute ride).

 

7-26-10 Ramp Ford, Rt 347, Port Jefferson Sation NY, 11776.

1)Dropped off the vehicle for the GPS system. Gave full report of problems.

2) Driver seat periodically slips forward and back. Feels like it is the undercarriage.

3) Sunroof shade auto close doesn’t always work.

They called later in the day, and said they found nothing wrong. I asked if the system froze up when they did an update. They said they didn’t do one as they can only do work if they see a problem. I told them the update was one of the problems! I got a ride there, and had a tech go to my vehicle with me. I called Sirius and had then read the incident report. Then I had them send an update. It froze and the technician acknowledged it. He looked at the seat, and said it is a little loose, but not bad. I went in and spoke with one of the main service techs. He said Ford won’t pay to replace the unit as it is $3000. They need to try to reload software first, and asked for my disks. I told him I don’t have any, and wasn’t given any. He said I was given them, and we argued till a man from the back office walked through, heard us and said that the 2010s don’t come with disks anymore. All updates are through the radio. Well, the radio freezes the system. He the said they can’t get the software due to a firewall on their computer. He said sorry, there is nothing he can do to help, and I should call Sayville Ford.

I left and called Sayville Ford, and spoke to Danny. He said they were lying about the firewall, and just don’t want to pay for the software. He said to try calling Ford customer service. I did, and was told I could get the disks from Navteq, at www. Navigation.com. I went to the site, and saw they would charge me $199. I called Ford CS again, and described the problem. The person agreed that I shouldn’t have to pay for disks to fix a warranty problem. He also said Ramp just doesn’t want to pay for it. I was switched to Samantha. She also agreed, and said she would call both dealerships for me. I also asked her about why Ford would not allow anymore attempts to repair my sunroof. She said there was no record of that. I told her of all my visits, and she said the only one in her records was for the transmission recall. So, Samantha calls me back the next day. She says that both dealerships say they can’t get the software. Then, after initially agreeing I shouldn’t pay for it, she now says I should consider buying it. I said no, and she said my option was to buy them, or “go to my local Ford/Lincol/Mercury dealer”. I tried to get her to do something, and she kept repeating the same line. I asked her to stop reading the script and help me. She said she wasn’t reading from a script, and I finally hung up. I made another appointment for Sayville Ford.

 

8-4-10 Sayville Ford

They had my vehicle for a day. When I arrived, I saw Paul Kelly. I asked him if Ford ever got back to him. He said they didn’t. I asked about the engineer, if she ever showed up. He said no, that Ford had recently changed their Cust Service program. I said I was told by CS that they don’t have records of all of my visits. He said that if they can’t fix a problem, they don’t always submit the invoice to Ford. I left and waited to hear back. I was called back later, and told that they did a master reset, and it was all fine. I picked the vehicle up. While driving home, it tried again to send a vehicle health report, and failed. I stopped to reload my settings, and saw the only thing missing was my Quick Dial numbers. All presets were still there. I tried to reload the numbers, and found a new problem. Under Phone, the Phone Book was missing buttons. Some of the letter buttons ( ABC, DEF etc) were missing. It now seems that when I go to phone book, some of the buttons are grayed out, and that the ones that are keep changing. I have taken pictures of it. The other problems are also still there.

 

It is now a total of 32 days lost and 3 mornings spent at the dealership. This doesn’t count the day I went to Sayville only to leave again.

 

On 8-6-10, I was called by Cynthia McGregor of Ford Customer service. She wanted to know if the GPS was fine now. I told her it was still failing. She said that they had been having problems with the GPS units, and she would call Sayville Ford and get back to me in a bout 3 hours. I said I would wait to call Sayville till I heard back. I never heard back. I left 2 messages for her on her voice mail, and I called Sayville Ford. I explained what happened, and was told that Danny deals with Cynthia. I left him a voice mail, and have never heard back. I finally got through to Cynthia on 8-19-10. I asked why I never heard back. She said that Yolanda said that the case was closed. I said I never heard of anyone called Yolanda. She said that Paul had stated that he called and told me that they couldn’t do anything without the disks. I said no one at Sayville Ford ever got back to me. I again asked about Ford refusing to pay for more work on my sunroof, Paul contacting them about Ford taking the vehicle back or an engineer (only told it was a woman, no name) looking into my case. She said there was no record of any of this. She said she would have Amber Metro, who was responsible for dealing with the dealerships and buybacks, contact me.

 

On 8-23-10, I was called by Amber Metro. I explained the situation. She stated that they were having issues with the sunroofs. She stated she would set up a meeting with a Ford Field Engineer. This has been set for 9-1-10 at Sayville Ford.

 

Well, I had the meeting with Ford on 9-1-10. Amber Metro was very pleasant. The meeting primarily revolved around the field engineer. It was obvious it was a well choreographed show, and that he had done it before. From the start I saw what this would entail. He attempted to establish dominance right from beginning. He was talking to the others while acting as if I wasn't there. Then the quick turn around and,"Oh, I should say hello....". Then, he says "Let's go" , and jumps in my vehicle behind the wheel, leaving me standing there. I get in the passenger seat, as he gets comfortable, adjusts everything to his liking, puts his phones and keys in my cupholders, points it out by then saying,"you don't mind, do you?" and then drives off without telling me where we are going or what he is testing. It was all to establish dominance/control over me in my own vehicle, and over the situation. It seemed like it was right out of a training course. I guess it works sometimes. Usually when someone does this for conflict resolution, they are trained to be more subtle. As I said, I knew how this would go. Everything I pointed out as wrong he made sound as if it was nothing, or couldn't understand what I meant. Example…I was showing him screenshots of the Nav system’s Phone screen that show grayed out (faulty) areas, and he said he doesn’t see anything wrong. When I mentioned the Nav system freezes when it gets an update, he said he doesn’t think there is all that much important in the updates, anyway. While we were driving, I knew this was a waste of time. They, ( Bob, Paul Kelly the service manager and Amber ) seemed to know each other well. They kept up a personal conversation while I sat there.

We drove around for a while, then went back to the office. At one point he said that if the transmission acts up again, I could bring it back in to be reset. He saw my face, and said if I didn't want to drive there, I could take a wrench and disconnect the negative battery terminal to reset it. When I asked if he was really telling me to disconnect cables myself to fix this, he quickly backtracked and said, no, he would never suggest that. The disclaimer went on for a bit more, and he said he was just throwing it out there. When I again mentioned all the problems, he said all vehicles have problems, even his. That it was normal. Normal?! I said systems started failing 5 hours after I bought it, that I lost it for 30 days in the first 4 months, that everything is going wrong, that I have lost it now for 32 days and 3 mornings and have 5500 miles and that this is normal??? He then said they would give me new brake rotors and replace the GPS system. It doesn’t address why the brakes failed at 2600 miles, so I don’t know if I will be getting frequent brake jobs. His solution for fixing the tranny was ridiculous. I still have the seat problems. I would have to wait for him to work on the roof rattling (already documented), and then lose it for who knows how much more time as he again tries to fix it, when all they have to do is replace it. It turns out he is the engineer who looked at it when they had it for the 3 week period. So he is the one who back in April could have taken care of this, but dropped the ball. Now he is the one who reviews the situation and his place in it. Is he going to tell Ford the situation is out of hand and the vehicle needs to be replaced? I said I was done with service visits, and didn't want to drag this out any more months. I said just replace the vehicle. He asked a few more times, but I said I had had enough, and don't trust this truck. So, now I have to wait and see. I could actually see that Amber was uncomfortable with the conversation, and I saw her nodding , yes, when I repeated that I wanted a new vehicle.

Then, on 9-7-10 at approx 10AM, I received a call from Cynthia McGregor who called to inform me that Ford has decided they will not replace the vehicle. She stated that I still have the option of taking it up with the BBB. I told her I anticipated this response and have already planned to submit a package to the NYS AGs Office’s Lemon Law Arbitration. It seems I have run out of other options at this point.

The meeting was on 9-1-10. Give a day to write his report up and submit it. A day for Ford Legal to get it. A day for it to be sent to Ford Cust Service. Then, the next business day, today, to call me first thing in the morning. It comes up one day too many as the Labor Day Weekend came up, and all offices were closed Monday. If no one did anything on the Friday, it is 2 days too many. There was no deliberation on this at their end. This decision was made by the engineer before I even had the meeting. They just had to put it on file. What a waste of another day.

 

 

 

Repair invoices supplied by Sayville Ford are not full and complete. They never supplied a dedicated invoice for the 4-6-10 visit, as they say they can’t find it. I was given an invoice that was a summary of previous visits as well as that one. Other invoices have confusing dates, as they left previous work orders open. I have tried to mark the correct dates and days lost, but mileages, days in and out and work done are confused. Ford Motor Corp was apparently not notified of many attempts, as they were unable to fix the problems, and so repair invoices were not sent in. No further attempts were made on the sunroof after the 4-6-10 visit, as I was told by Sayville Ford that Ford itself would not pay for anymore attempts. The Navigation Unit cannot be fixed as per Sayville Ford and Ramp Ford, and a Ford engineer said he will offer to replace it if I choose not to request that Ford take the vehicle back. I declined, due to all the other problems, and so the faulty unit is still in my vehicle. The transmission still does not shift smoothly (though slamming is gone after solenoid recall), the seat memory needs to often be reset, the driver seat is coming loose somewhere underneath and the brakes are still weak, though the pulsation is mostly gone.

 

 

When I purchased this vehicle, I never imagined the nightmare owning it would be. I have had Fords before. I have a friend who has the Edge and loves it. Since the day I bought it, systems have been failing. I have found others online with the same problems as mine. No one has all of these problems in one vehicle, though. I spent $37,400 out the door on what I thought was a state of the art American Made SUV. What I have is a vehicle I don’t trust, don’t feel safe in and have no confidence that more won’t go wrong. I will not drive it outside of my local area, and will not put my family in it. If the brakes and transmission have failed, what is next? The steering? Are they going to fail again? What good is a vehicle with all the extras if you can’t take it anywhere, or get the extras to work. I have wasted way too much of my life in service departments. 32 Full days in the shop, another 3 mornings waiting, and it only has 5500 miles on it! Everyone I speak or blog to about this whole situation is amazed that Ford has not remedied the situation yet. It should never have gotten to this point. I no longer want to deal with this vehicle.

 

W. Oliver

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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I feel for you all! I just keep saying,,,one more time,,,one more time,,,one more time,,,, I said that since 200 mi after I bought,,,,so,,,one more time,that's it ! I wish I didnt love my car so much.....But I will start the arbratration next time, I just want a car replaced just like mine with no problems!

I don't want to keep this particular Edge. I don't trust it. Too many things have gone wrong. I don't want to be away on vacation with my family, and have it break down. Or next, have the steering or ABS fail and get in an accident. Considering the tranny and brakes already failed, it's a possibility. Have to see if Ford decides to replace it. If not, I already have a lawyer on it. I lost it for 1 month out of the 4 I have owned it. Ridiculous!!

Hey Mofsteel....gawd I hope you can jusst get the problem taken care of now. Thereis no reason why your service manager cannot pull up the bullitan on this problem its number is #21227 and it was realeased on May 5th.

There are alot of things on the paper that I didnt write down, so they should just print it out and give you a copy. That way if the problem isnt fixed by the new transmission sensor you have proff that ford says "this is the fix" this is not the fix as you read my car has already experienced problems and I havent even had in for a week

not everyone may experience the problems I ve had, however this is a transmission sensor, and it supposed to be "the fix" for a ll these problems, unfortuanly, mine have been dangerous and life threating, to the point where my service manager has offered to come pick me up no matter where I am or what time day or night it happens again., and he will drive the car back for the LAST time himslef.

The actual name of this report is:

OASIS SPECIAL SERVICE MESSAGE # 22127

I am at the point this weekend to decide wether to install another DVM recoreder ( thats when the bulitan was issued, after we sent the recording to ford), or just drive back on their SHOWROOM FLOOR where I got it. At this point the doors could be open or closed....thats where I will parking it, heeheee.....

go to ford make them check it this is a huge saftey issue, or could be in the future, so far I have been lurched into a train track and 4 intersections 1 crosswalk

Good luck and if you have any questions feel free to email me at

dmhaye @ gmail .com

^Definitely not a good sign.

Although my car has never "lurched" forward this still leaves me concerned.

I have been hearing the thumping noise for quite sometime now and hope that it can be fixed by the

Ford techs in the first visit.

I'm not excited over the thought of wasiting time and money trying to fix something that Ford should have gotten right a long time ago.

What if they can't fix it? Is this going to turn into a fight with Ford to get my money back? "sigh"

Ok heres the updates you all asked for on WOLFIE, on Monday May 10 th after new sensor was installed......LIGHT TURNED GREEN, GAVE CAR GAS,AND AGAIN! NOTHING! I WAITED APPROX 10 SECONDS(WHILE THE GUY BEHIND ME STARTED HONKING),,NOTHING HAPPENS, NO ENGINE REV UP NOTHING....I PANICKED THINKING IT WAS GOING TO LURCH FOWARD AND CLUNK, LIKE GETTING HIT FROM BEHIND, AND THEW THE CAR INTO NETURAL AND BACK INTO DRIVE. I GAVE IT A LITTLE GAS AND IT WENT FOWARD AS IT SHOULD.......FORD HASNT GOT IT YET AS FAR AS I AM CONCERND....WTF !

So called my service manager and made an appt for WOLFIE, spent about an hour discussing the prob, I think that FORD has got a grasp but not the fix.

Just for all your information the models for the new part that is supposed to work are:

2010 FORD EDGE ( AWD)

2010 FORD FLEX

2010 CAR MKS

2010 TRUCK MKT

2010 TRUCK MKX

2010 FORD TAURUS

SYMPTOM CODES:

500000 DRIVLINE

501000 DRIVELINE AUTO TRANS UPSHIFT CONCERNS

502000 DRIVELINE AUTO TRANS DOWNSHIFT CONCERNS

503000 DRIVELINE AUTO TRANS ENGAGEMENT CONCERNS

503300 DRIVELINE AUTO TRANS SHIFT LEVER/LINKAGE

504000 DRIVELINE OTHANS CONCERNSER AUTO TR

THE SERVICE BULLITAN NUMBER FOR YOUR DEALER IS # 21227

MANAFATURE DATES AND ASSEMBLY ARE:

5//09 THRU 9/30/09

THE NEW PART FORD MADE IS CALLED: TRANSMISSION RANGE SENSOR

Ok everybody I hope this helps anything! Wish me lluck as I am at the point now where I just dont want to give up the coolest car I ve ever had,,,and fighting with ford for another go around

Donna Haye

dmhaye@gmail.com

2010 ford edge "WOLFIE"

I will post a new reply when my car gets back. It will be hand delivered today by the "Service manager "at my home, good luck to all! If you have this problem I feel for you and hope my posts help !

Donna

aka Wolfie

:hyper: :hyper:

Very nice good luck with any problems, see my post about the worst problem so far i also own a new edge

Update on my 20110 Edge! The service manager came and picked up my car yesterday as Ford got the new sensor in yesterday! So wish me luck everyone because if this dosent work, then back to square one. Which is...the oregon lemon law. I love my car with all my heart and want to keep it, but cannot drive it like it was, The last time I drove it was 9 days ago,because it LURCHED forward into an INTERSECTION,,,Thank God no one was crossing in it they would have been ran over. Very scarey! Well FORD MOTOR COMPANY says this IS THE FIX.. I will let you all know how it works....

DM Haye

aka~ Wolfie

ATTENTION OWNERS ! My cars name is Wolfie I have posted before and here is the update ! FORD MOTOR COMPANY has finally released a service bulitian on the TRANSMISSION,CLUNKING,LURCHING FORWARD< problems. This was JUST released. They will now admit and acknolege the issue with the ford edges, they have all the transmission modle numbers and release dates for those cars. Check with your local ford techs and have them check the new bulitians that just came out ! The new sensors will be arriving at your ford dealers by the end of this week to the beginning of next week. THIS IS A FIX, AGAIN CHECK YOUR DEALERS MECH UPDATES. THIS WAS JUST SENT OUT IN THE LAST COUPLE DAYS ! IF YOUR CAR WONT GO WHEN YOU GIVE IT GAS IT CLUCNKS OR LURCHES FORWARD WHEN IT DOES ENGAGE THEN Ford has fixed the problem, THANK GOODNESS THIS IS A SERIOUS PROBLEM AND THEY HAVE FINALLY ADMITTED THEY KNOW ABOUT IT AND HAVE THE PART ALMOST FINNISHED AND READY TO SHIP TO ALL FORD DEALERS. YOU CAN ALSO CHECK YOUR TRANSMISSION MODEL NUMBER AND TIME FRAME IT WAS MADE TO SEE IF YOUR CAR QUALIFIES FOR THE NEW SENSOR...

PS sorry bout the text Im cooking tacos while writing this !

Good Luck,,,I hope this helps all you EDGERS like me

D.M.Haye

aka WOLFIE

I was just weeks away from the lemon law myself, I love my car but with the"lurching" feeling like I got hit from behind when the transmisson wouldnt engage is now being fixed by Ford. I would have no problems using the lemon law in Oregon. Its a good law here easy to use and get results. My advice is go for the lawyer and the lemon law.You didn't say what state your in so I wish you the best of luck !I KNOW HOW YOU FEEL...

Wolfie

REDEGE

I can only go by what i was told. Ford sent their engineer to look at it. He said he didn't hear anything, even though others have and it is documented. They said Ford now says they won't replace the sunroof as I wanted, and won't spend anymore time on it. The service manager said he thinks it's because they know this vehicle is up for Lemon law consideration. Waiting for him to call me back today. I already filed for arbitration, and a lawyer reviewed my case and wants to take it. When Ford said last week they were done with it, I figured i had no choice. have to see what happens.

ATTENTION OWNERS ! My cars name is Wolfie I have posted before and here is the update ! FORD MOTOR COMPANY has finally released a service bulitian on the TRANSMISSION,CLUNKING,LURCHING FORWARD< problems. This was JUST released. They will now admit and acknolege the issue with the ford edges, they have all the transmission modle numbers and release dates for those cars. Check with your local ford techs and have them check the new bulitians that just came out ! The new sensors will be arriving at your ford dealers by the end of this week to the beginning of next week. THIS IS A FIX, AGAIN CHECK YOUR DEALERS MECH UPDATES. THIS WAS JUST SENT OUT IN THE LAST COUPLE DAYS ! IF YOUR CAR WONT GO WHEN YOU GIVE IT GAS IT CLUCNKS OR LURCHES FORWARD WHEN IT DOES ENGAGE THEN Ford has fixed the problem, THANK GOODNESS THIS IS A SERIOUS PROBLEM AND THEY HAVE FINALLY ADMITTED THEY KNOW ABOUT IT AND HAVE THE PART ALMOST FINNISHED AND READY TO SHIP TO ALL FORD DEALERS. YOU CAN ALSO CHECK YOUR TRANSMISSION MODEL NUMBER AND TIME FRAME IT WAS MADE TO SEE IF YOUR CAR QUALIFIES FOR THE NEW SENSOR...

PS sorry bout the text Im cooking tacos while writing this !

Good Luck,,,I hope this helps all you EDGERS like me

D.M.Haye

aka WOLFIE

Congrats on the new EDGE. I also have a new one and have had problems since I ve gotten it, my car will not go when I give it gas and when it does it "clunks" into gear and "lurches" ahead ! Very scary. so I ve been working with Ford techs and am happy to report that FORD MOTOR COMPANY has finally said they know about the problem and have the fixx for it ! YAY! its a sensor that talks to the transmisson and they will be replacing it within the week. So if yur car starts having a prob now you can tell your ford techs that they have just released the bullitan about it good luck!

my car rocks too

Wolfie