Shredder

After Ford Customer Service contacted the dealer, dealer said they would do it. But it'll be a big job and to be honest, I'm tired of not have my vehicle to drive around in. Not only that, but I'm dropping it off again on Tuesday and they will provide me with a rental again so they can take all the time needed to find and fix the rattling coming from the back. I'm okay with them fixing the pry bar issue with steel plates and clamps (or however they're gonna do it). 1) It'll prevent them from taking my whole front end off and to be honest, I don't trust the guys at the dealership to do this... or at least do it well. 2) It'll probably be a sturdier solution for the pry bar anyway. Right now, if they can just fix the rattling noise, I'll be happy.

So I logged on to post the latest on the issues I've had with my 2011 MKX and can no longer find the thread!?!? I can find it when I do a search but why even bother posting if no one will see it in this forum? Why was it moved? Was Ford not happy with me complaining about the issues on my new vehicle? Anyway, for those of you who were reading my previous Topic I posted about the problems with my new MKX, I called Ford Customer Service and they contacted my dealer and they told them that the Pry Bar issue will be covered. Although we agreed that they will just repair the broken part with metal clamps rather than replace the whole part since it's quite the job. And I agree - I don't feel comfortable with the dealership removing the WHOLE front end just to replace one part. Hood has been aligned. Noise from under vehicle has been addressed. They did the best they could do on the glove box but it's still not perfect. MyLincoln touch repaired itself once it was rebooted. The 2 rattles coming from the back (inside) are still there but they said they will work on it until they figure it out.

More news... dealer just called me to say they need to keep my vehicle another day to fix the rattles. But hear this, they told me they will not fix my pry bar that snapped off because it's not covered under warrenty. Can you beleive this... thing snaps 3 days after I get the car... almost kills me... and I apparently have to pay for them to fix this? UNREAL!!! This is the first Ford product I've ever owned... and so far... NOT GOOD!!!!!!!!!

Thanks. And you're right, in the end, the issues weren't that bad... except for the pry bar snapping where it could have seriously hurt me. I guess what really bothered me is that it all happened at once only a few days after getting the vehicle. I haven't reached the point where I wouldn't recommend this vehicle to anyone yet. It's still an amazing car!

Well... got a call from my dealer and most of the things I listed were fixed or addressed. The myTouch system automatically rebooted itself this morning... service dude had no idea why but he said that it's now working again! That's all I care about. My hood was realigned but they will have to order a new part in order to fix the pry bar thingy (whatever it's called). The part that they need is not even available by Ford for the dealership to order. No big deal for now I guess... it's not like I will ever open the hood for anything. They're trying to realign the glove box right now and find those rattling sounds I described and they said I can come pick it up at the end of the day!

And to answer the other part of your post... when the service consultant called me back yesterday, he mentioned something briefly about the pry bar issue. I was busy at work when he called so I was kind'a selectively listening... think he mentioned that Ford was aware of the problem and some documentation was recently sent to dealers about this but to be honest, I'm not really sure. Crazy stressed and busy at work... all I wanted to know was when my car would be ready!!! I will ask when I go get my vehicle and will post what they tell me later on.

Sorry, no pictures of the broken part. Got back from my trip late Sunday night and brought the vehicle at the dealer near my place (not where I bought it from) first thing Monday morning... all they did was the allignment and spent a bit of time trying to fix the Touch issues. Then suggested I bring it to the dealer that I bought the vehicle from. So Tuesday morning (yesterday) brought it in there and haven't seen my vehicle since. I'm hoping I will have it back by the end of the day today. I'll take a picture of it then since I know that peice won't be fixed... they have to order some parts in order to fix that.

I did tell the guy to reboot it... they don't want to listen to me. I don't want to tell them what to do but I'm a computer consultant and know a thing or two about computers (not that you need to be a computer consultant to understand the reboot concept). This is a software issue... the features worked before and then the system hung when I pressed one specific button and now half the buttons don't call up their respective screens. How the hell do you fix that? It's not like they can step through the LincolnTouch code... just freaken' reboot it. They said they don't know how to do it... so I told them to unplug the fuse. They said it wasn't that easy and that systems nowadays are very complicated. Well, I looked in the owner's manual and the fuse that powers the LincolnTouch system is #11... doesn't seem to complicated to me. If you can't reboot your computer because it hung on you, I can guarantee you that if you unplug the freaken' thing, plug it back in, and then power it up again, you will have successfully rebooted your computer. Unreal!!!!

Well I'm not willing to give-up just yet. All the things I've mentioned can be easily fixed... at least I think so??? But the scary thing is, I just got a call from the service dude at the dealership and they're still working on figuring out what's wrong with the LincolnTouch system. They said they need to keep the vehicle another day. So one more day of riding around in the 2011 Ford Focus rental they provided. They were kind enough to get me a rental, but I'd rather be driving around in my MKX... the car I waited so long to get and the car I spent a lot of money to drive.

As some of you already know, I got my MKX last Wednesday. Everything was great... until Saturday. I thought I would share with you my recent experiences with my new vehicle. So other than a small rattle that could be heard coming from the back seats when hitting bumps, everything was perfect. Then Friday night I went to gas up, in preparation for a long trip I was going on the next morning, and noticed that the hood was not aligned properly... basically, there was a bigger gap along the right side of the hood and very tight gap along the left. Oh well... not a big deal right? That can easily be fixed at the dealership. So I hit the road the next morning... about 2 hours into my drive, I noticed that some of the LincolnTouch features stopped responding. Features that worked fine before, no longer activated on the screen. For example, sound settings, main menu settings, navigation settings, etc. The main sections would work - I could switch to Phone, Navigation, Audio and Climate... but most of the buttons on those relative screens would not work. I didn't panic... Touch system is version 1 and it is by Microsoft after all so maybe all it needs is a simple reboot, right? Anyway, I continue along on my trip and then start hearing a strange sound when going over slight bumps coming from the front right side. And where I was going, the road had a lot of bumps so I could hear it a lot and the sound was getting gradually louder. So I pulled over and checked out the hood. I noticed that the hood (where the tight gap was) was rubbing along the edge and that's what was making the noise. So I raised the hood, had my head low to check the area being rubbed to see if there was any paint damage... and there wasn't. Grabbed a folded up napkin and was about to close the hood (to jam the napkin between the rubbing parts) and the pry bar holding the hood up suddenly snapped and the hood just dropped. Now luckily I was on my way to close the hood when it snapped and managed to catch it before it slammed shut. But the scary thing is it snapped about 3 seconds after I had my head down there looking at the area where the hood was rubbing. That hood could have slammed down right on my head... could just imagine how much that would've hurt (if I would've survived!!). The part that broke off is the base area that the pry bar is attached to... just snapped right off... can you believe that? And to top it all off, I needed an alignment done (that part was done yesterday - dealership still has my MKX working on the other stuff). That was another thing I had noticed on my trip - driving at higher speeds, the car would constantly pull to the right. AND FINALLY... my glove box is not installed properly... one end is shifted in, and the other end sticks out! Not a big deal but by now, every little thing wrong is really pissing me off! Oh yeah, and only sometimes, at low speeds, when accelerating and turning, a loud rattle noise (like a muffler rattling) can be heard. It only happened 3 or 4 times since I got the car but still....... Anyway, I didn't want to disappoint all of you who are waiting to get your Edges/MKXs but I thought I should share this with you. Plus, I needed to vent... I am NOT a happy camper right now. I thought the new Ford/Lincoln was all about quality????

Thanks Livio... checked out the link but I already know what I need to know about this vehicle. I had downloaded the MyLincoln Touch manual and the owner's manual weeks before I got the car and had lots of time to read while waiting for my MKX to arrive. But thanks anyway,

Thanks guys! I'm pretty excited... although I didn't get much work done today since I spent most of the time showing off my new vehicle to co-workers. The only thing that sucks right now is that the road to my parking lot at work is under construction and it's all gravel. My MKX is already all covered in dust... and it really shows on Black. Oh well... Getting ready to drive home from work and I'm actually looking forward to be stuck in traffic!!

Thanks Livio! Here it is sitting in my driveway...

I drove home my new Black MKX Limited Edition today!! I'm pretty excited...

Hey Freddie, I live in Ottawa too... which dealer has them? I know that at Jim Keay Ford they have 1 Red MKX but no Edges yet.