27jr

I am going through an issue with Ford on the High Pitch noise which has been label fuel pump by the dealer ship. Ford has refused to let the dealerships replace the fuel pump. I have filed Attorney General Consumer Protection and copy to Ford Motor Company. I received a letter back yesterday from the Ford Motor Company state its normal and will not do anything. Hopefully the Attorney General office will get somewhere as they suggest the three R's Repair, Replace, or Refund.

My 2010 Edge Lmtd AWD had amber wrench light come on several times and the care would not move but engine running, on the 4th time the check engine light came on finally made it to the dealership and the Throttle body and engine assy had to be replaced this was at 1500 miles. Now at 2000 miles the high pitch noise has started and have taken it to two dealership that had called Ford before replacing the fuel pump as one had stated this is a problem a lot of Edge owners. What I got back was normal characteristic of the car. Today nothing has been done dealership call Ford before doing any work and Ford tells them not to; I am hoping that the States Attorney General for Consumer Complaints gets this straighten out. I plan on going to dealerships and letting customers know about the problem if they are buying Edges or post signs out along the road where dealership are located in our area.

Has anyone had any experience with the Lemon Laws and the 2010 Edge? I have a 4 month old Edge Ltd with 3000 miles. It has been in the shop 6 times. I spent 3 mornings at the service dept, and lost it another 3 times with a total of 26 days out of service where they provided a loaner vehicle. The main problem is the rattling noise from the sunroof. They have tried to fix it 5 times. They know it is an issue, but Ford stopped replacing sunroofs a while back, and now try to find fixes. They have tried lubing parts, and found unpadded dowels, but it is still rattling away. Now, they say that they will not replace the roof, or work on it anymore. They said to come pick it up, or I will be charged for the loaner. Basically, deal with it. Also, it has been in on these visits for a Tire Pressure Sensor fault ( happened 3 hours after I picked it up), Iphone incompatibilty ( their website said it was compatible), the transmission was slipping and slamming me from behind, all 4 brake rotors had to be recut at 2600 miles (pads were fine and they said it happens), the door latch had to be adjusted, the USB port failed and needed repair, the memory seats are losing their memory and the GPS/Sync is having problems (location errors, weather update not connecting and an icon saying NoGPS on the screen, even though it is tracking). As they will no longer work on the roof, which they have confirmed and documented has a problem, are they not in violation of the warranty? They could replace the sunroof and fix the problem, but just don't want to spend the money. So, go away. The service tech who notified me said that Ford states the problems are "characteristic" of the vehicle. What does that mean? I notified a lemon law attorney and also just sent off the required paperwork for NY State Attny Gen New Car Lemon Law Arbitration, as they have left me no choice. I don't trust this vehicle. If all these systems are failing, how can i assume it won't brake down at a dangerous time or possibly cause an accident. Again, anyone else have all these problems, and how did you deal with it? Thank you

You are going the right way and in the State of Maryland that is consider a Lemon. Three tries to fix the same problem and vehicle has to be 15k or less.

I am going through an issue with Ford on the High Pitch noise which has been label fuel pump by the dealer ship. Ford has refused to let the dealerships replace the fuel pump. I have filed Attorney General Consumer Protection and copy to Ford Motor Company. I received a letter back yesterday from the Ford Motor Company state its normal and will not do anything. Hopefully the Attorney General office will get somewhere as they suggest the three R's Repair, Replace, or Refund.