Got the MFT update today for SYNC. (My screen was black, then I restored it with a Fuse 29 removal and restart, which worked for about a week). After the update, the NAV system won't work. Everything else was fine. The tech is totally confused, is calling Ford. The rumored update, thus far for my 2011 Edge Ltd., is a dog.
I agree with all the comments made by the Open Letter author regarding the functionality of the system. While powerful on many levels, it's unnecessarily clunky in a lot of areas. Delay touch reaction, the fact that a black screen kills your access to many systems, the NAV system track being too slow. It's all true -- and fixable.
The real problem is they used Microsoft for this deal. They need to install CONTROL-ALT-DELETE buttons.
- Not giving up yet, but not happy after a month.