LGWEdge 11

My 2011 Edge Limited is at the dealer going on the second day. They were able to update, however, Nav, Heated seats, rear camera are not functional. At this point, I have no confidence that they will be able to get everything working. I really wish that I had known about Sync's problems before I purchased the Edge...I would have passed.

After waiting for a fix for 17 days because the system crashed...it still doesnt work. Back up camera not working but sensors are, climate control operational but heated seats are not on the touch screen and cannot be turned on, turn by turn and sync services still not operational. The update is less than satisfactory. Very disappointing.

My Service Department confirmed that they were advised of the software update and they have the part they need. The FORD site however is down and therefore the update cannot be loaded. My Edge has been at service longer than in my driveway. Something is very wrong with this picture.

http://boards.synccommunity.com/n/pfx/forum.aspx?tsn=1&nav=messages&webtag=fordsyncmb&tid=3096

 

"To all 2011 Ford Edge and Lincoln MKX owners with the MyFord Touch sytem - There is a new software update (G2 V1.1) that is now available through Ford dealers. We are taking the opportunity to offer a software update to add enhancements and compatibility improvements as well as correcting functionality of several features.

 

As a planned, standard process of the SYNC and MyFord Touch development process, we continue to evolve and improve the software as we add the system to new products in our line-up, such as the Explorer and Focus. This new level of software is now being made available through this current update to existing MyFord/Lincoln Touch owners.

 

We strongly recommend that you first contact your local Ford dealership so that they can schedule an appointment for the MyFord Touch software update. Thank you,"

It would have been nice to have some details as to what specific things were added and fixed.

This is a very real problem. I had my Edge approximately 10 days and when I took it in to reflash the software since Sync services did not work the system crashed. Nothing works. I have had a rental for 9 days but it is not the vehicle I purchased. Ford is very aware of the issue and supposedly the software update has been issued and the back ordered parts are available according to what I was told by Ford yesterday. I am waiting for my service department to return my call to confirm.